Excellent service throughout the process. Lunar St Ives are one of my favourite pairs of shoes and the choice of colour was outstanding. The shoes were wrapped and boxed to protect them for the deliv... Voir plus

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I have bought 2 pairs (different colours) previously from a local retailer. However, currently I am unable to drive so ordered direct from you. Same great quality and such soft leather.
Boots are fine but too narrow for me. I emailed request to return but no reply. There are conflicting addresses and imfo online and on label enclosed with boots. Waiting for advice and resolution
I am so thrilled to have found this company in a shop in Watchet and can't believe I've never come across them before. Sandals I ordered are fabulous, arrived in a few days. They are comfortable, we... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Love Shoes, Love Lunar – at Lunar Shoes, we believe great footwear should look amazing, feel comfortable, and fit effortlessly into everyday life. We’ve been creating stylish, wearable shoes for decades, designing collections that combine fashion and comfort for every season and every occasion. Our range includes everything from everyday sandals and casual trainers to occasion heels, winter boots, cosy slippers and the finishing touches like clutch bags and accessories. Whether you’re looking for something practical for daytime wear, a standout style for evenings, or a comfortable option for travelling, Lunar has something to suit your wardrobe. We’re proud to offer a wide variety of fits, colours and designs, with many of our styles featuring comfort-led details such as soft linings, cushioned footbeds and wearable heel heights, helping you stay on your feet confidently all day. Our customers love Lunar for its balance of trend-led looks and reliable comfort – perfect for work, weekends, events, and everything in between. This Trustpilot page relates to the official UK Lunar Shoes consumer website, where customers can shop the full Lunar collection online. We offer free delivery on orders over £35, alongside a helpful customer service team ready to assist with queries before or after purchase. We genuinely value every review and use customer feedback to help us improve our products and shopping experience. Thank you for choosing Lunar – we hope you love your shoes as much as we love making them.
Coordonnées de contact
1 Easter Park, Baker Road, NE23 1WQ, Northumberland, Royaume-Uni
- 01670716878
- customerservices@lunarshoesonline.co.uk
- www.lunarshoesonline.co.uk
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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At first you think you are buying good…
At first you think you are buying good quality boots , but all that glitters isn’t gold , and that’s what I have found out about these boots at first sight
you look at the stitching and you think they are good quality because they look like they have been stitched around the bottom but actually it’s all show they have been glued so you don’t actually get what you have paid for and at the end of the day it’s glue not the real McCoy photos are available to show you want I mean .
Peyton boots great buy
Recently purchased the Peyton boots in tan. The quality of the boot is excellent. The zips are substantial and the sole has a decent grip to it. Overall a great product at such a reasonable price.
Love my new boots
Love my new boots! I got the Calise tan boot for the winter and I am so happy with the quality and how comfortable they are.
Bleeding laces and thin soles
I bought white shoes with red laces. They bleed onto my socks every time I wear them. The soles are very thin and don’t last long. Would definitely not buy them again.
This is the second year of buying Lunar…
This is the second year of buying Lunar sandals online after my local stockist closed. The sandals are supremely comfortable and last forever! I get loads of comments from friends about how great they look. Great colour palette and really competitive prices. Love them.
I absolutely love Lunar plimsolls!
I absolutely love Lunar leather plimsolls because they're a) very comfy summer shoes and b) they come in an array of wonderful colours (sadly not emerald green though) and some with interesting patterns. I've quite a collection now, and heartily recommend them. Be warned if you're ordering from Scorpio Shoes though - they have an unsatisfiable "Are you a robot?" hurdle to jump through before you can input your card and ID details... click all the traffic lights pics, then all the cars, then all the bicycles, then all the... no, just give up on all the bargain items in your basket. There are many trouble-free purchasing opportunies
I bought the cluster navy sandals on…
I bought the cluster navy sandals on 2/6/2024 and they have totally worn out at the heels. The strange thing is that they have worn out on the inside step, rather than the outside step! I haven’t been back to the shop where I purchased them as yet, but I shocked that they have not lasted the month, bearing in mind for the most part of June it has not been sandal weather.
This company is a SCAM
This company is a SCAM
Don’t touch them or their crap China shoes.
They sent me two sizes smaller than I ordered and won’t exchange saying they were on special but worst of all since ordering I have been inundated with scam emails. This place is dodgy and should be shut down. Reported to FB as well. I requested a refund from my credit card company and got it. Don’t allow this company who also goes under many other names to keep your money. They should be put out of business.
Poor customer service
Purchased Lunar sandals and returned them as per enclosed instructions, the company would not refund outward postage costs and refused when I contacted them, so I opened a case on PayPal as GRS Footwear were breaking the consumer rights act. GRS Footwear think that by putting in their small print they don't refund outward postage that they are exempt from law. I got my postage refunded. How many other customers are this company pocketing the postage costs. It soon adds up. If you are owed fight for it.
Linzi Cross strap sandals
Ordered the Linzi Cross strap sandals and they fit perfectly as well as being very comfortable to wear and excellent quality as always. Impressed with the speedy service too! Ordered late afternoon and arrived before 10am the next day!!! Will continue to make Lunar Shoes my priority when requiring footwear.
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