Lutonmeetandgreetparking Avis 

DO NOT USE THIS COMPANY AT ANY COST!!!!!
This company should not be operating.
We booked meet and greet drop off at Luton Airport. But barely made our flight in time after total and utter chaos thanks to this company. Instead of car drop off at airport as we’d paid for, we were firstly wrongly re-directed to an address in Dunstable! This supposedly because of a security issue at the airport (which was a lie) Then another hard to understand call sent us to a dodgy back street rubble car park in Luton. No one spoke English so it was impossible to get any sort of explanation. Loads of other confused people left stranded in the dodgy rubble car park. A rammed minibus journey was then undertaken with lots of other confused and stressed customers.some elderly who had no idea what was happening. It’s disgusting that these cowboy operations are allowed to keep running without any consequences. If I could give minus stars review I would. DO NOT WASTE YOUR MONEY. OR PUT YOUR HOLIDAY AT RISK.

The only part of this company's title which was accurate is 'Luton' - meet and greet it certainly wasn't. You'd be better off going to the Long Stay car park and getting the bus. The whole process was chaotic. We called as advised 30 minutes away from the airport only to be told to go to an address near Luton Station car park. I'd have preferred to have parked there as the ended up in a dusty site full of cars parked in no particular order. This it extra time pressure on us and only just got our flight. We had to beg and cajole to find someone to take us to the airport - eventually going in a beaten-up old van - and then were dropped off at the Holiday Inn Express with another 15 minute walk to the terminal - I assume this was to avoid paying the £7 drop off fee at the airport. Franlywe would have paid it to avoid the stress and hassle. On our return we called as instructed but were not picked up from the drop off zone until an hour after the first call - at least a contractor supplied a decent minibus. Most of the customers had the same experience. There's a reason this service is so cheap, beware!

Called 30 mins prior to drop off and sent to wrong car park even though I questioned it - extra £15 to exit. The man on the phone clearly half asleep!
On return took 30 mins before someone picked up the phone and waited 40 mins for car to be delivered. This is not a professional meet and greet service! Two emails sent on return to operator and no response. Will stick to Airparks next time!

Dreadful! Avoid at all costs! Arrived back to collect car and they wanted another £30 as said flight time was in morning and not evening.. I had however paid for the 6 days of parking.. felt intimidated as told to phone the boss who said the same.
I know for the future to not trust this ‘company’ and wish I had read reviews before booking.. take heed..

This company it’s a bad joke, they should pik me up from aeroport at 23.30, and they didn’t answer on the phone no provided till 1.15 in the morning, after more than 20 other calls coz they shut the phone. Finally they send someone to pik me up at 2.30 in the morning, they refuse a refound, I received just a “ sorry” without any other explanations .Avoid

Do not use this absolute joke of a company. They returned my mum's car with the convertible roof repeatedly slashed open by what can only be a knife. We've been chasing them up to pay for the damage for at least a couple of months, and they're aren't responding to us or acknowledging our attempts to contact them. No reply to any emails, and whenever we phone up they act like they can't speak English well enough to understand us - which is obviously a scummy scam tactic to avoid communication. We'll be going through a solicitor for compensation soon. Avoid at all costs.

This company cannot continue to trade, they dont meet or greet you, they leave you waiting so long you can almost miss your flight. 45mins to collect the car , returned damaged , an hour to return it in the rain, on the mid stay car park , where you get fined if you wait more than 15mins. Avoid at all costs!

absolutely horrendous never use this company complete joke arrived 15 mins early and stood around waiting for someone to show up phoned them twice kept saying he will be there soon didn’t turn up had to go elsewhere and luckily got parking and made our flights

Never using this company anymore. We called them 30mins before arriving to the airport as they say in the info after booking. When we arrived to leave the car, we had to wait about 30 mins for the driver to come to pick it up. Arrived back we called them straight after passport check, they said the car will be there after 30 mins, it wasn’t there after that time, then we called again they said the car will come within 5 mins. After 10 minutes driver called he was just picking up our car. We tried to call multiple to the company to find out how to complain about this situation, but they wouldn’t answer. Apparently they have only one driver and it is very busy. Avoid this company, even though it is cheap, better pay little bit more and know that you leave your car in good hands.

I left my car with Luton Meet and Greet Airport Parking for just three nights, and it was returned to me with the entire camera system damaged — including the camera module, cameras, and parking sensors. None of it was working when I got the car back.

I called them immediately, and they told me to email in. After taking the car to a mechanic, I was informed that the damage most likely occurred due to the car being jump-started — something that can easily damage the camera module if not done properly. This means the battery must have gone flat while in their care, and they jump-started it without my permission, without informing me, and clearly without the necessary precautions.

To make matters worse, it took 45 minutes to return my car, when their service states 15 minutes. That delay, in hindsight, is highly suspicious and raises serious concerns.

When I contacted them to resolve the issue, they refused to accept any responsibility, would not provide CCTV footage, refused to investigate properly, and simply denied everything. I am now pursuing the matter through small claims court because they’ve left me with a £700 repair bill and no accountability.

Appalling service, zero professionalism, and a total lack of care or honesty. I wouldn’t trust them with a bicycle, let alone a car. Do not use this company!

Cannot stress enough that you should avoid this company at all costs. If it is being run by the airport then it needs to be shut down.

Ramesh wad the individual we had the misfortune of dealing with today. He was arrogant, extremely rude, and even snatched my elderly mums car key from her hand when she asked where her car was parked.

When we arrived Ramesh was sat in another customers car (i have photographs should you wish to investigate) with the engine running. He didn't get out of the vehicle for the majority of our conversation but when he did, Ramesh left the car running for the entirety of serving us and clearly had no plans to do so when we left, so if your registration is AV67 0ZC then you'll probably find yourself short of petrol upon collection.

My mum asked where is the car parked? He responded patronisingly, "In the carpark". We looked at each other bemused before he said "if you look in the paper you'll find out" I said that is really not helpful and he picked the blue slip back up and said "you don't want it then?" Implying he would not be returning my mums car! For literally no reason other than my mum asked where it was parked ?! This ought to be investigated - Ramesh is not someone who should be dealing with the public or indeed have access to people's vehicles. When we found the car, the van next to it had been parked so far over the line that we couldn't get in without the doors touching and even then it was a squeeze - don't leave your car with these people.

If Luton wants to contact me about this for the photos or further information I would be happy to oblige. What a piece of work.

Avoid! Very bad experience here. I discovered damages to my brand new car when I booked Luton Airport Vauxhall Way Meet and Greet parking for 3 days and added gold car wash for a fee. Lots of scratches on the rear bumper and damaged rubber fittings on the front wind screen. I sent them proof of damages but they don’t want to be liable for it. I will never, ever trust them again with my car!!

STAY WELL AWAY , HORRENDOUS SERVICE Left my Mercedes benz with them for a week came back to find they had broken parking brake, I went straight to the man at the desk who told me to call customer services, this was nearly 2 weeks ago they don't respond they are not interested in helping in anyway nobody answer, and they dint reply emails with anything but we will get back to you ..they don't, I has come back from holiday very Relaxed to be faced with stress and very upset. Never even apologised . They are a awful company and I'm going to inform the airport of there negligence. I'd stear clear .

meetandgreetlutonairportparking

Do NOT use this company. The meet and greet service fails to mention UNTIL AFTER YOU HAVE PAID that you will also have to pay £9.50 on arrival to the car and when you leave. This made the total cost more expensive than paying to park our own car. If after finding out this information you wish to cancel you have £15 deducted from your refund. If you book a last minute trip you can forget a refund altogether as you cannot cancel if you are using the service within the next 3 days. To add to this, We also had to wait over 50 minutes in the cold for our car. Customer service is non-existent, I have never met such rude staff. The service advertises itself to be a ‘hassle free’ and a ‘ premium service’. This could not be further from the truth.

My vehicle came back with very clear damage, despite being assured that they had taken pictures and therefore i just needed to email them.

they deny all liability claim there is no damage with all the usual, nonsense, about no one from there end reported any incident, as if they would.....

total dishonest

My USB phone charger had disappeared from my car when I collected it and I cannot contact anyone about this - they keep saying it's not the responsibility of their department and put me onto someone else, who says exactly the same.

This is a shame as everything else about the service was great.

I received cancellation confirmation within a couple of days of cancelling but no details of the amount to be refunded or the cancellation charges. I have e-mailed several times to request the refund and details but have not yet received a reply or a refund after 5 days. To be fair, the confirmation was sent to me over Easter weekend from an iPad so the, I assume, smallish admin. operation of this company (payment went to Pineapple Projects Management, based at a private address) might take a bit longer to catch up with the Easter rush. Watch this space to see if I get a reply and my refund.

I booked this service but would not book it again! The flight was advanced by one hour days before, and I sent emails to advise and called twice to get them to confirm the change by email - but got not reply. In the end that bit worked ok, they had personnel to collect the car one hour earlier, but I had also paid for a car wash and guess what .... they didn't do it! I called and was told to send an email and the money would be refunded. I sent two emails but no reply! Pretty poor show .....

We as family found Luton Meet&greet not great!for the extra money you pay for this service,i would have at least expected door to door service.As for please check over your vehicle!,How can this be done in a carpark with no lighting!!

Brilliant friendly service. Prompt and reliable and amazing value. Highly recommended!