meetandgreetlutonairportparking.co.uk Avis 

Absolutely awful avoid at all costs!!!

We had 2 separate bookings (ourselves and some family members). Our family members arrived before us, dropped their vehicle to the car park, were charged a £20 levy fee for airport entrance (absolutely fine, was explained in the booking confirmation so was expected) and got the shuttle bus to Luton airport. However, they were dropped off absolutely nowhere near the airport with a baby and all their luggage to absolutely trek up the side of a hill near the road so this company could avoid paying the levy that they had just charged our family for. Disgusting behaviour especially with a baby. We then arrived around 30 minutes later with a car full (the 5 of us plus all our luggage) and a driver tried getting into our car so we could drive to the airport, hop out and the driver bring the car back. Not an issue our end if we had the space but we didn’t. So we then had to wait for the shuttle bus to fill up so the driver could jump on the mini bus and we follow it the airport to then hand over our car to this particular driver. On our return, we were sent to drop off zone D and given a vehicle including reg to look out for. After 20 minutes we had a call from the driver asking where we were as he was waiting in a different vehicle in a different pick up zone. This particular driver was fantastic and super helpful although we later came to learn he had been subcontracted in as the parking company ran out of drivers for the shift. We got back to the car park where our family on the separate booking questioned the £20 levy to be dropped well outside of the airport and luckily received a refund after 15 minutes of arguing. The owners/workers wee rude, unhelpful and the absolute last thing you need to be dealing with after a long days travel. They certainly don’t fill you with an ounce of confidence leaving your car with them. One thing I will say, neither cars with our bookings had been used whilst we were away which is a positive?? And the subcontracted driver really was fab! The booking process was easy and simple via a third party online company, however no one mentions the levy charge until booking has been confirmed, then it’s in tiny writing at the bottom of the email. So be prepared to part ways with £20 (making a lot of alternative car parks much cheaper when they include the airport drop off free of charge. The whole company is a shambles, avoid at all costs! Not the stress you need pre or post holiday!

AVOID USING THIS COMPANY! YOU PAY FOR MEET AND GREET BUT THEY DON'T PROVIDE IT. THEY HAVE YOU PARK YOUR CAR SOMEWHERE THEN THEY GET YOU IN A SHUTTLE BOTH WAYS! THAT'S NOT MEET AND GREET. WILL NEVER USE THEM AGAIN!

Absolute shambles.
I paid for a meet and greet.
Not only do the number they provide not answer the phone for over half hour, the customer services don’t answer full stop.
The online chat system does not work.

We arrived at the airport, to the drop off zone to be told we have to drive 15 minutes away to the long stay car park at the station.
So not only have we paid for the meet and greet, we have now had to pay for the drop off zone.

The outrage continues, we drive out to the station as directed, essentially to pick up a driver to drop us off BACK at the airport drop off point.
Meaning we now have to pay twice for the airport, we booked with over an hour to play with and now we are late.

THIS IS NOT THE SERVICE I PAID FOR.

Disgusting service, rude employees.

Do not book through these guys. It’s a scam.

Just used this company at Luton airport and I booked and paid extra for meet and greet. Called them to say we are half an hour away and they told us to bring the car to their car park. We then had to get on a shuttle bus and wait for other customers until it was full, this made us late to the airport as we thought the car was being collected off us at the terminal. I questioned this and they told us they don’t have enough drivers. On return I checked if the car was being bought to the airport to meet us and I was told no you need to get on a shuttle bus again. I argued we didn’t just pay the standard parking charge with the shuttle we paid for meet and greet at the airport and they didn’t care. We was told go into the reception to get compensation, we went into the office and they told us nobody there can offer compensation. Better yet my car wasn’t even in the car park and they told us they need to go get it so I have no idea where it has been parked. Now in the process of doing a charge back on my bank.

Pretty awful.
The car park was located in what I can only describe as a building site, all cars were covered in dust.
People were miserable.
I called to say we were picking up our luggage but it took them 50 mins to turn up. I asked if they were turning up in my car and they said yes, but they turned up in a mini van also picking up another family. There was no room for us all in the van and our kids had to sit on our laps and the seat belts didnt work. As we were driving the back door slid open next to one of the children. No apologies.
Car key was left on my car when I arrived with my car covered in dirt.
Pretty appalling, its a very simple business to not get it right!

My car was covered in birds droppings ..plus they come to pick me up from airport after 90 min

AVOID AT ALL COST!!!

I used their service for 3 nights and had a terrible experience. When I got my car back, a quarter of the fuel tank was gone. A few days later, I also received a parking charge/penalty notice for the exact period I was away.

Trying to get answers has been a nightmare. The company I booked through claims they are just contractors responsible for pick-up and drop-off, and they only provided an email address—which I’ve contacted three times with no response.

After doing some research, I found that the company actually holding the cars is called IMG Parking Ltd. I reached out to them as well… and again, no reply.

This is beyond frustrating and completely unacceptable. Save yourself the stress and money—do not use these guys.

Avoid at all cost!

I called the company well in advance and followed their procedure. The driver was not present at drop off point when I arrived and was 35 minutes late which triggered an automatic fine which I had to pay. The person who was taking the calls at this company hang up on me when I asked her who is going to pay the fine. In addition I was late for my flight due to their delay with collecting my car. They charge extra fee if you need to collect you car earlier and do not issue an invoice/receipt for the payment.

This company should not be allowed to run a business at Luton Airport. Shocking experience!

Avoid at any cost, better to pay double the price and you will end up more anyway. Actual cowboys

Terrible, my car covered in dust, no office, looks like a dodgy business. Money stolen from door pocket (collectable £2 coins) and centre console £1 coins and all 50 pence, only pennies left. That's the parking on Burr Street opposite freedom centre international, LU20HN. After you park there, you'll need to pay for a car wash, and spend time in police station for stolen property..

TERRIBLE SERVICE- DO NOT USE! Paid for meet and greet and they tried to make us use their shuttle service both on departure and on return. It took a long time going back and forth with them to get the service we paid for and we almost missed our flight! On the way at back we had to wait an additional hour due to all the hassle of them not delivering our car as promised. With a young baby, the shuttle was not a feasible option for us as we required our car seat for safety purposes which the shuttle could not provide. Their operator admitted they have account issues with Luton airport which is preventing them from providing the meet and greet service. I’m not sure why they are advertising it in the first place if they can’t deliver. Avoid at all costs!

Absolutely terrible experience. I wish I could give zero stars. We had to wait nearly two hours from the moment we left the airport until we got to our car. To make matters worse, our car had been scratched. It was also covered in dust. This was by far the worst parking experience we’ve ever had. Don’t be tempted by the cheaper prices, you will end up paying far more in repairs and unnecessary stress. I would never use this company again and would strongly advise you to avoid it.

Absolutely terrible send you a email saying meet you at airport they dont answer the phone then send you a postcode to go to its not meet n greet even aftef gettinga email.saying to.ring 30 min before and they will.meet ypu but they dont answer...absolute shambles do not use !

Very very disappointed with this company.
We booked parking for four days from 21st May. However, when we returned we discovered we had been issued with a parking charge claiming our car was parked at the Premier Inn Luton Branch Airport car park. This is completely incorrect.
Trying to resolve the issue has been impossible. Customer service is practically non-existent—no one responds to emails, and there is no proper support.

Communication was poor from the moment we dropped the car off, and the whole experience has been stressful and frustrating.

I would strongly recommend avoiding this company and choosing a more reliable parking provider.

I would strongly advise anyone to avoid this company.

I booked meet and greet parking for my car(Booking Ref: CAP-18-632816), and my experience was completely unacceptable.

When I returned from my trip, my vehicle was not ready as agreed. Despite following all of the instructions provided, I waited around 45 minutes for my car to be picked up while repeatedly having to chase the company by phone. As a direct result of their delay, my airport parking charges increased from approximately £7 to £24.

Even worse, my front passenger-side alloy wheel had been significantly damaged while the vehicle was in their care. I have photographs taken immediately before handing over the vehicle which clearly show the wheel's condition before it entered their custody.

The booking confirmation stated that the vehicle's condition would be checked at handover. In reality, no inspection was carried out with me present, no condition report was completed, and I was never asked to sign anything. This leaves customers with little protection if damage occurs.

I submitted a formal complaint immediately after the incident, requesting that they investigate, preserve CCTV and driver records, provide any inspection reports, reimburse the additional parking charges, and explain their claims process for the vehicle damage.

Since then, I have been repeatedly ignored.

If your vehicle is valuable to you or you expect professional customer service when something goes wrong, I cannot recommend using this company based on my experience.

Do not use these at any cost! We left our car with them and went on holiday. When we returned about 7 days later we received a parking fine issued to our car while we were away and IMG supposedly had our car in a secure car park. They have used our car unauthorised which is theft!! The police are investigating and have informed me that while I was on holiday, my car was used around Luton on 14th, 15th , 16th and 17th June as the ANPR cameras picked it up!

Very very disappointed with this company.
We booked parking for five days from 21st May. We dropped our car off at approximately 4:00 am, exactly as booked. However, when we returned on 29th May, we discovered we had been issued with a parking charge claiming our car was parked at the Premier Inn Luton Branch Airport car park at 10:30 pm on 21st May. This is completely incorrect.
Trying to resolve the issue has been impossible. Customer service is practically non-existent—no one responds to emails, and there is no proper support.

Communication was poor from the moment we dropped the car off, and the whole experience has been stressful and frustrating.

I would strongly recommend avoiding this company and choosing a more reliable parking provider.
AVOID AVOID AVOID

If zero was possible, that is a what this company deserves.

We have unfortunately had the displeasure of using this company twice back to back (pre booked for two different trips from Luton Airport).

The first instance, they are completely unprofessional and do not even have hi-vis to make themselves known as usual operators do. Upon arrival we waited 1.5hrs for our car to be brought to us. No communication was provided, and we called many times for updates.

In the second instance, for our departure, we were called upon arriving at Luton that the operators were not allowed into Luton Drop-Off due to weather conditions - a blatant lie as you can imagine. We were given a random postcode where they leave their cars. If you saw this place, you would never leave your car there. Looks like a scrap yard.

Stay away ! Just pay extra and park at Luton or use the Luton official meet and greet!

Note: They also operate at other airports so beware. They are called IMG Parking.

The worst experience ever. Avoid at all costs!

Budget meet and greet was the worst i have ever dealt with, ended up getting the shuttle bus waited 40 minutes for it to leave the airport, eventually got to my car with half deflated tyre, covered in bird poo with no trees around, both my front seats had been adjusted, one i understand. Please do not use this company they are rude, unprofessional and damn right con artist!!! I will never use them again