Luton 247 Airport Parking Avis 

Charlatans... Do not use...
Car filthy, £10.00 collection fee which was not in the agreement never again

Shocking service. Did exactly as requested. Confirmed arrival having touched down. And then again in the baggage hall. They sent the wrong car. Which the representative found amusing. I did not. It then took a further 45m to send ours.
A complaint to their customer service team resulted in a 25% offer of a refund. Which I accepted on 21 July, providing my bank details. Two emails later in August I am still waiting. DO NOT USE.

Scammy company. For meet & greet, They made their prices appear better at the checkout compared to others but then hit you with a £10 exit fee you have to pay when you collect your car to get out of the car park. Clearly designed to win the business with no expectation for repeat purchase. Avoid. Maple is far better and more transparent

Never again. Asking you to call to get your car ready and waited more than half an hour and still not brought back.

I would like to thank you guys for a wonderful service . I only booked parking an hour before and you were there ready and waiting to take my car so I could get to the terminal as I was running late . And coming home I came back a day early and again you made sure to have my car ready as soon as I arrived . Excellent service and would definitely recommend

DO NOT USE THEY USE VEHICLES FOR PERSONAL USE They damaged my brand new car then lied about it when I took to garage they’d clearly had wheels off as locking key was missing when we looked a tracker our car had been on a joy ride to a scrap yard. When contacted company said car didn’t move then when I provided proof cut off all contact

DON T USE THIS COMPANY .0 star . SCAM S . I cancelled my parking with them al Luton airport and although I had cancellation cover they emailed me back telling me they ll refund just 60% back because this and that. Never happened to me this with any other company. STAY AWAY FROM THEM IF YOU DON T WANT TO LOSE YOUR MONEY LIKE ME .

I had a very disappointing experience with this airport parking service. The staff was unprofessional from the start, and when I returned to my car, I discovered money missing from inside the vehicle. Nothing else had been disturbed, which is extremely concerning. I trusted this service to keep my car safe while I was away, and that trust was broken. I would not recommend this company and will not be using them again.

**SCAM** - on exit from Luton airport parking payment, they snuck in a 1-day free trial for £0.0 to yogalicious.co. A service fee of £49 /month will then apply.. Fortunately Virgin's fraud dept caught it.

When I returned from my trip I found out that my car was used without my knowledge, it was a mess inside with clear signs of usage and petrol was missing. I emailed my complaint and was totally ignored! Don’t use their service unless you do y mind the free rides on your risk and behalf.

I highly don’t recommend this guys I have parked my car in their parking yard and when I come back my car it was full of resins from the tree I don’t know where they parked my car but after that I suppose to polish my car as the resin didn’t come with the simple wash I’m very obsessed about as my car it was very clean when I have parked there! It’s 0 trust and on the top of it I wait at least 1 hour that gheza to take me from terminal it’s unbelievable as I have paid a lot of money I please everyone to stay away

Serious and professional company.
Everything went smooth.

Absolutely amazing . Very friendly always on time excellent service absolutely excellent service.
I can’t recommend them enough
Simply they are the best

I’ve read previous experiences after the date we left our car & picked it up. They were totally different to our experience. We dropped our car on 31 August. Was a bit shocked that there was no one in a uniform as stated in the booking. But it was a smooth handover. Equally on picking the car up , it was waiting for us. No damage to car. We were happy with the service & would use again.

Unfriendly. Snipe charges. The car tenders changed all settings in the car, mirrors, seats, radio, heating, heated seats, steering wheel height. Then the fact they added 30 miles to the car. I might of well have left the car on my drive and just paid the same kind of price for a taxi. NOT RECOMMENDED. The way the guy was talking to my wife nearly resulted in him getting punched in the face as he was rude as you like to her.
Incompetent.

DO NOT BOOK THIS COMPANY - appalling service and really badly organised. Rang as soon as we had collected our luggage and our car was waiting. Then had to wait 30 minutes for them to collect an exit ticket, which they then handed to someone else who had arrived later than us!! Another couple had been waiting an hour for their car to be brought to them. Witnessed lots of unhappy customers and no-one from the company was prepared to take any responsibility and were confrontational and aggressive. Bunch of cowboys!!

I left my car with the parking service over the last Christmas period, car was damaged during their care. Company completely unresponsive despite multiple attempts to reach, resorting to legal means to resolve the matter. I would not risk it leaving a car to their care.

I had to wait 1.5 hours to return the car. I have cameras in the car and it turned out that the employees were driving for private purposes without my consent. They charged me for the delayed flight. They do not respond to complaints at all and do not respond to emails. Never again. Don't be fooled by the lower price.

Having booked 2 cars with Luton 247 parking. I followed the procedure and contacted them once we have our luggage. One car was there but waited 30 minutes for the attendant to return to collect the keys. The second car had not been brought to the airport and we had to be taken to the car.

I was given a customer service email which bounced back and I have had no response this week in my complaint.

Very disappointed

I followed the indicated procedure and called them upon landing to request delivery of my vehicle.

They were extremely unprofessional and claimed they did not have my car, even questioning that I actually left it with them. When they finally “found it”, they advised the car would be delivered in 35 minutes. This was 4 minutes past midnight.

After several lies (“It will be here in 10 minutes”, the local parking attendant kept telling me) and empty promises, we finally discovered that they had blocked our car with another one they couldn’t find the keys for.

Our car was delivered a few minutes shy of 2AM. Almost TWO hours after my initial call.

I strongly urge you to stop working with Luton247 Airpot Parking Ltd as they are one of the least professional companies I ever had the displeasure of making business with. They were rude on the phone at first, and refused any information about the status of my car until I started raising my voice.

I will also report them to Trading standards and will request a full refund of the fee I paid to them.