Luxuryrentalcarsgroup Avis 

33
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Rented a beautiful Ferrari convertible to drive around Sicily. The delivery was perfect, the driver kept us informed at every stage and even sent photos when he boarded the ferry to Sicily! The car it... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Booking the car and communication when I was paying was very straightforward and quick. But when it came to giving me back my security deposit I had to chase them and call numerous times only to be re... Voir plus

Noté 4 sur 5 étoiles

Booked a Ferrari 296 during a weekend trip in Bologna and honestly spent the first ten minutes just staring at it before driving off. The roads outside the city were surprisingly open early in the mor... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Rented a G Wagon while staying near Naples because we planned on driving down smaller coastal roads and needed enough room for luggage too. Surprisingly comfortable even during longer drives, and it h... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de location de voitures

Écrit par l'entreprise

Luxury Rental Cars Group is specialized in luxury and exotic car rentals across Italy and Europe. We offer Ferrari, Lamborghini, Porsche, Mercedes-Benz, BMW, Bentley and Range Rover vehicles with delivery and collection service at airports, hotels and private locations. Our focus is personalized service, flexible logistics and a smooth luxury rental experience for international clients travelling throughout Europe. Luxury Rental Cars Group Delivering excellence throughout Europe.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

33 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,8

Tous les avis

(33)

31 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Amazing Car, Minor Pickup Delay

Rented Ferrari 296 for a weekend in St. Moritz. Amazing car and overall great experience. Pickup took a bit longer than expected, but nothing serious.

1 avril 2026
Avis spontané
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Réponse de Luxuryrentalcarsgroup

Thank you very much for your review.

We are happy to hear you enjoyed the Ferrari 296 experience in St. Moritz. We also appreciate your understanding regarding the small pickup delay and hope to assist you again soon in Europe.

Luxury Rental Cars Group Team

Noté 5 sur 5 étoiles

Car was in very good condition

Mercedes Benz G Class rental in Florence. Car was in very good condition and everything went as agreed.

31 mars 2026
Avis spontané
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Réponse de Luxuryrentalcarsgroup

Thank you very much for your kind review.

We are delighted to hear the Mercedes G-Class met your expectations and that everything went smoothly during your rental in Florence. We hope to see you again soon in Italy.

Luxury Rental Cars Group Team

Noté 5 sur 5 étoiles

BMW X7 with driver in Tuscany

BMW X7 with driver in Tuscany. Very comfortable and professional service. Driver was friendly and flexible with the itinerary.

23 mars 2026
Avis spontané
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Réponse de Luxuryrentalcarsgroup

Thank you very much for your review.

We are delighted to hear you enjoyed the BMW X7 experience in Tuscany and that our driver made the trip comfortable and flexible for your itinerary. We hope to assist you again soon in Italy.

Luxury Rental Cars Group Team

Noté 5 sur 5 étoiles

Car was exactly as described and in…

Car was exactly as described and in excellent condition. Delivery was smooth and on time.

24 février 2026
Avis spontané
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Réponse de Luxuryrentalcarsgroup

Thank you very much for your kind review.

We are happy to hear the vehicle met your expectations and that the delivery process was smooth and on time. We hope to see you again soon in Italy.

Luxury Rental Cars Group Team

Noté 1 sur 5 étoiles

AVOID THIS SCAM!!!

This is scam. I was scammed, as many other people. Read reviews carefully. They never return your deposit, they make "fake" damages on the car and send you an internal "invoice". I'm going to the court and will contact all the authorities to get my money back. I have a video of the car before the rental with all the scratches. And I didn't sign ANY damage report. I returned the car in good condition, they received it without any problems and they accepted it, but in 2 days, they sent me the "damage report". I'm still trying to return my money via my bank.

This company is ignoring my messages; they just took my money and don't answer. THIEVES!

1 janvier 2026
Avis spontané
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Réponse de Luxuryrentalcarsgroup

We are sorry to read this review.

However, the damages to the vehicle were real, documented, and communicated to the client after the rental, in accordance with the signed rental agreement.

We always strive to provide a transparent and professional service to all our clients.

Luxury Rental Cars Group Team

Noté 5 sur 5 étoiles

Comfortable

Comfortable, elegant and ideal for both city and coastal roads. Fast pickup and excellent overall service. Palermo – Maserati

9 mars 2026
Avis spontané
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Réponse de Luxuryrentalcarsgroup

Thank you very much for your review.

We are happy to hear you enjoyed the Maserati experience in Palermo and that everything was comfortable and smooth during your trip. We hope to assist you again soon in Italy.

Luxury Rental Cars Group Team

Noté 4 sur 5 étoiles

San Gimignano Ferrari Portofino

San Gimignano Ferrari Portofino, everything worked perfectly and on schedule. The car looked incredible and the service was very professional.

25 février 2026
Avis spontané
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Réponse de Luxuryrentalcarsgroup

Thank you very much for your kind review.

We are really happy to hear that everything went perfectly with your Ferrari Portofino experience in San Gimignano. It was a pleasure assisting you and we hope to see you again soon in Italy.

Luxury Rental Cars Group Team

Noté 5 sur 5 étoiles

Sorrento Lamborghini Huracán

Sorrento Lamborghini Huracán, Amazing driving experience and perfect car condition. Communication was clear and the whole process felt effortless.

26 février 2026
Avis spontané
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Réponse de Luxuryrentalcarsgroup

Thank you very much for your review.

We are delighted to hear you enjoyed the Lamborghini Huracán experience in Sorrento and that everything felt smooth and effortless. We hope to assist you again soon for another trip in Italy.

Luxury Rental Cars Group Team

Noté 5 sur 5 étoiles

St. Moritz – Lamborghini Urus

St. Moritz – Lamborghini Urus
Excellent vehicle for the mountains — powerful and very comfortable. Pickup and return were easy and well organized.

20 février 2026
Avis spontané
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Réponse de Luxuryrentalcarsgroup

Thank you very much for your kind review, Jim 🙏

We are really happy to hear you enjoyed the Lamborghini Urus experience in St. Moritz. It was a pleasure assisting you and we hope to see you again soon for another trip across Europe.

Luxury Rental Cars Group Team

Noté 1 sur 5 étoiles

PROFESSIONAL THIEFS!

PROFESSIONAL THIEFS!!
Me and my dad rented the car this weekend everything seemed okey. They made us pay a large desposit. The car was previously scratched prior to us driving it for a day and now they are trying to make us pay for it. The scratches were even touched up before hand. They have not given us back the large deposit.
NEVER RENT FROM THIS COMPANY

15 février 2026
Avis spontané
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Réponse de Luxuryrentalcarsgroup

We are sorry to read this review.

However, the damages to the vehicle were real, documented with photos and videos, and communicated to the client after the rental. Evidence also showed attempts to cover the damage before the vehicle was returned.

The deposit was therefore retained in accordance with the signed rental agreement and only to cover the damages caused during the rental period.

Luxury Rental Cars Group Team

Noté 1 sur 5 étoiles

Terrible experience

Terrible experience. I paid a 500-euro deposit when picking up the car, and after returning it, the company stopped responding. Weeks later, I still haven’t received my money back. Completely unprofessional, dishonest, and unreliable. Avoid them — they are thieves.

25 octobre 2025
Avis spontané
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Réponse de Luxuryrentalcarsgroup

We are sorry to read this review.

However, we are unable to identify this rental or verify the information provided. We kindly invite the reviewer to contact us directly with the rental details so we can properly check the situation and provide clarification.

Luxury Rental Cars Group Team

Noté 1 sur 5 étoiles

Scam alert

Scam alert – do not rent from them under any circumstances!

They are scammers who invent fake stories just to keep your deposit. We returned the car on time and in perfect condition. A day later, they sent a message claiming a tire was damaged — although the car had no issues and was accepted by their agent. The next day, they sent photos of tires with knife-like cuts, clearly fabricated. There was absolutely no damage.

According to the contract, the deposit should be refunded in 3 days. They now claim it takes 90 days! They’ve already taken €2000 and said they will return €1200 in 90 days.

⚠️ Do not rent from them — this is a classic scam.
Always check reviews, licenses, and rental certificates. They will do anything to steal your deposit. Stay away from these fraudsters!

Truffatori – non noleggiate mai da questa compagnia!

Sono dei truffatori che inventano storie false solo per trattenere il vostro deposito. Abbiamo restituito l'auto in tempo e in perfette condizioni. Il giorno dopo, ci hanno scritto dicendo che uno pneumatico era danneggiato — anche se l'auto era stata controllata e accettata senza problemi. Il giorno successivo hanno inviato foto con danni che sembrano tagli con un coltello. Tutto inventato.

Secondo il contratto, il deposito doveva essere rimborsato entro 3 giorni. Ora dicono che ci vogliono 90 giorni! Hanno già trattenuto €2000 e dicono che restituiranno €1200 fra 90 giorni.

⚠️ Non noleggiate assolutamente da loro — è una truffa.
Controllate sempre recensioni, licenze e certificati di noleggio. Faranno di tutto per trattenere il vostro deposito. Attenzione a questi truffatori!

28 juillet 2025
Avis spontané
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Réponse de Luxuryrentalcarsgroup

We are sorry to read this review.

The deposit was retained only following damages found on the vehicle after the rental, in accordance with the signed rental agreement.

We always strive to provide a transparent and professional service to all our clients.

Luxury Rental Cars Group Team

Noté 1 sur 5 étoiles

Avoid this company – €3,800 deposit still not returned

The company is thieves!

UPDATE (July 2026):
The company replied publicly but still has not provided a single dated photo, repair invoice or any independent evidence proving we caused any damage. Nearly two years have passed since the rental ended, and our €3,800 deposit is still being withheld. The case is with our lawyer and the European Consumer Centre.

We have rented the car in Italy and paid it in full + the security deposit + FULL INSURANCE. The car that was delivered was lower class but the company has not informed us in advance. The deposit refund should be done 24 hours after we delivered the car back to them in the same condition. They claimed that the car was damaged WITHOUT any proves! No photos no receipts for repairing! They have not return the deposit! Its being 8 month since then and they are replying to the lawyer that they are not intending to return the deposit of 3800Euros! The same reply they are sending to European Consumer Centre

9 septembre 2024
Avis spontané
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Réponse de Luxuryrentalcarsgroup

We are sorry to read this review.

However, the security deposit was retained only due to damages caused to the vehicle during the rental period, as documented and communicated to the client according to the signed rental agreement.

We always aim to provide a transparent and professional service and remain available through the appropriate channels for any clarification.

Luxury Rental Cars Group Team

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