Lyons Davidson Solicitors - Scotland LLP Avis 

In my 50+ years of adult life I have probably worked with/employed dozens of solicitors and solicitor advocates across the UK. All these previous experiences I would describe as having been successful. My latest experience- with Lyons Davidson Scotland - has been by far the worst.
(1) Very briefly- I had an accident at a Local Authority gym due to faulty flooring. I injured my knee- tearing the meniscus. During the course of my claim the Local Authority admitted fault, so the only contention was the amount of damages: this required a medical report.
“K”, the solicitor at LD, was unable to make an appointment at my local hospital- about an hour’s drive away. She suggested an appointment elsewhere involving me in at least 5 or 6 hours of driving: too far for someone with a knee injury. Even using public transport would have been too much. After I declined this appointment, she eventually found someone at a hospital that was within range. I accepted.
I attended the consultation. When the report was forwarded to me -by “K”- it was full of errors and omissions. Dates were wrong. I was referred to as “she”. Reference was made to “a junction”. It appeared that much of the report was from a generic “cut and paste”, maybe for traffic accidents. Not only was this slapdash from the consultant, and slapdash by “K”, should the issue ever be taken to court then we would look bad- and any credibility would be undermined. I refused to accept the report and sent it back to “K” with my edits, for her to ask the consultant to change it. I don’t think this report should ever have been sent to me in that state; basic proofreading by a secretary would have picked this up.
I was finding the whole process debilitating and stressful. I was in constant pain, the medical report was a mess and lacked any credibility; I did not feel my solicitor was “on top of things”.
When I telephoned her to express my concerns about the report, and that it might be sent to the other side full of mistakes, she told me she couldn’t speak to me as she was “working on another file”.
I sent an email to the Complaints Partner, detailing concerns. He never replied. Instead, I had an email from the “Principal Associate Solicitor (Team Leader) Customer Services and Compliance Department”. The only issue immediately addressed was the incorrect dates- and that was blamed on the I.T. department.
(2) When I first engaged LD I was advised to take out an “After the Event” (ATE) insurance policy at a cost of £420. This made sense. If the claim was unsuccessful then the policy would ensure I was not out of pocket. The premium, I was told, would be taken from the damages awarded at time of payment.
After many months of protracted correspondence and “negotiation” I felt worn down and reluctantly accepted an offer of damages. There are about 100 emails between LD and me. I checked online to see what other settlements were for comparative injuries and I felt that what I agreed to was on the low side- but nevertheless I accepted. It was time to, metaphorically, “move on”.
About four months after I received the damages and repayment of my expenses, I received an email from “K” to say that she now realised that she had failed to take the ATE premium from the monies sent me in settlement and could I please send them the £420. She apologised.
I emailed her, asking them to reconsider and explaining why I felt it was wrong, copying in the Complaints Partner and the Team Leader. I have not heard from either of them. However, one of the things “K” wrote to me in reply was “Whilst I appreciate a claim can be stressful…..there was no requirement for you to (a) make a claim in any event, and (b) settle the claim at the point you decided to settle at.” She was telling me that it was my fault for making a claim….I suppose it came as no surprise that her response was defensive and somewhat perverse in its content, failing to acknowledge the points I had made.

Jade was professional and communicated excellently throughout the claim process

Chloe Duncan acting on behalf of Lyons Davidson Scotland was very helpful and efficient & guided us step by step on our progress and everything was clearly explained to us. Every time we contacted her she got back to us on the same day.

company were very professional throughout

Ryan Anderson handled my case and he was excellent. Very good communication. Kept me in the loop at all times and got a resolution I was very happy with. Highly recommend

Lyons Davidson provide a first class service. My case handler, Freya Simpson, was extremely helpful throughout. Updates were regular and every stage of my case was fully explained

My experience with Lyons Davidson solicitors has been very positive and Eleanor Chudley was most helpful, explaining my my rights. Fortunately, my dispute was resolved prior to litigation, but it was very reassuring to know that I had the help, from Eleanor, should I have had to take matters further.

Freya was extremely helpful throughout the whole situation. Dealt with everything promptly and professionally.

Freya was assigned my case , from start to finish the overall experience was great. Communicate throughout , very understanding to my personal circumstances and made the schedule call around times that suited me. Appreciated all her help and would highly recommend.

They helped to settle a disputed insurance claim involving a Royal Mail van driving into the side of our car. Communication was faultless and there was a happy ending.

Lyons Davidson Solicitors are professional, compassionate, they were always there if I needed any assistance or information.

Many thanks to Chloe Duncan who was always very professional, keeping us informed at all stages of how the claim was progressing and bringing the matter to a successful conclusion.

All documentation was double checked and I was kept informed at all stages. The relevant medical experts were called upon which helped to make my claim consistent and relevant. This was all done with the utmost courtesy by P Trouton and the claim has been resolved in a very satisfactory manner.

Paddy was very helpful and guided me through my claim. I highly recommend.

I would like to express my utmost gratitude with the exceptional service provided by Lyons Davidson LLP, specifically by Hannah Baur, who handled my car accident case with great professionalism and efficiency. Throughout the entire process, Hannah maintained effective communication at every stage, delivered prompt and thorough response to any question or doubt I had addressed.
The settlement process was seamless, and I felt supported and well-represented throughout and managed to get the outcome what we were expecting for. I truly appreciate clear communication and responsiveness from Hannah. I highly recommend Lyons Davidson LLP to anyone looking for professional and reliable service.

Hannah Baur solicitor dealt with my claim. She was attentive and communicated at every step of the way and provided safe, reasonable and expert advice. I highly recommend her. My claim has been settled today. Thank you Hannah.

Kimberly was incredibly professional and responsive. She took the time to explain the legal process to me, ensuring I felt supported every step of the way. Thanks to their expertise, I achieved a favourable outcome in my case. Thank you very much.

I highly recommend this firm. Amy dealt with my case and got things over the line for me and got me my pay out, can't thank her enough. 5 stars all round

Since this Caroline took over my case, they have been swift, professional, and communicative throughout. I was kept updated at every stage, and their expertise helped bring a resolution efficiently. Highly recommend!

I had been put in contact with Lyons Davidson via my car insurance after an accident and had communication with Paddy Trouton, he could not have been more helpful.
Paddy kept me informed throughout the whole process and up to date via email which was best for me due to work commitments. Anytime I emailed he would reply quickly and the whole process was very smooth from start to finish.
Thank you very much to Paddy and the team at Lyons Davidson.