Lyons Davidson Solicitors - Scotland LLP Avis 

Carly had been dealing with my claim from start to finish very professional and always updating me on how the claim is going well done Carly

Lauren Martin was extremely helpful dealing with my claim,can’t expect better service,always on hand to help me,very professional and a credit to the company 10/10

After suffering injuries in a car crash, lyons Davidson solicitors helped me to claim a settlement. Paddy Trouton, was friendly professional, empathetic and compassionate through out the settlement process. She kept me up to date at all junctures and explained everything to me in simple terms. No over complex jargon, no leaving me guessing. Ensuring I recieved a fair settlement for my injuries. Paddy was efficient and punctual in all her efforts and correspondence. I would gladly reccomend lyons Davidson and Paddy Trouton to others.

I could not be more grateful for the way my claim was handled by Caroline. Always keeping me up to date and in the loop. Nothing was ever too much. Thank you again. Excellent service

Thanks to Chloe my claim was resolved satisfactorily.
She kept in touch through out letting my know how the case was progressing.

It was a pleasure, given the circumstances, to have Carly handle my claim. From day one she was friendly, attentive to detail, kept me fully up to date, informative, offered valuable advice and always at the end of the phone and email. These processes can take time but I always felt assured that together we on top of everything. A big thank you to Carly.

I couldn’t be any more grateful for my case to be handled by Ryan Anderson, hes been professional, supportive and attentive throughout! Keeping in touch throughout any progression in the case. Ryan is very friendly & polite whilst also being understandable and approachable! Huge thank you!

In my 50+ years of adult life I have probably worked with/employed dozens of solicitors and solicitor advocates across the UK. All these previous experiences I would describe as having been successful. My latest experience- with Lyons Davidson Scotland - has been by far the worst.
(1) Very briefly- I had an accident at a Local Authority gym due to faulty flooring. I injured my knee- tearing the meniscus. During the course of my claim the Local Authority admitted fault, so the only contention was the amount of damages: this required a medical report.
“K”, the solicitor at LD, was unable to make an appointment at my local hospital- about an hour’s drive away. She suggested an appointment elsewhere involving me in at least 5 or 6 hours of driving: too far for someone with a knee injury. Even using public transport would have been too much. After I declined this appointment, she eventually found someone at a hospital that was within range. I accepted.
I attended the consultation. When the report was forwarded to me -by “K”- it was full of errors and omissions. Dates were wrong. I was referred to as “she”. Reference was made to “a junction”. It appeared that much of the report was from a generic “cut and paste”, maybe for traffic accidents. Not only was this slapdash from the consultant, and slapdash by “K”, should the issue ever be taken to court then we would look bad- and any credibility would be undermined. I refused to accept the report and sent it back to “K” with my edits, for her to ask the consultant to change it. I don’t think this report should ever have been sent to me in that state; basic proofreading by a secretary would have picked this up.
I was finding the whole process debilitating and stressful. I was in constant pain, the medical report was a mess and lacked any credibility; I did not feel my solicitor was “on top of things”.
When I telephoned her to express my concerns about the report, and that it might be sent to the other side full of mistakes, she told me she couldn’t speak to me as she was “working on another file”.
I sent an email to the Complaints Partner, detailing concerns. He never replied. Instead, I had an email from the “Principal Associate Solicitor (Team Leader) Customer Services and Compliance Department”. The only issue immediately addressed was the incorrect dates- and that was blamed on the I.T. department.
(2) When I first engaged LD I was advised to take out an “After the Event” (ATE) insurance policy at a cost of £420. This made sense. If the claim was unsuccessful then the policy would ensure I was not out of pocket. The premium, I was told, would be taken from the damages awarded at time of payment.
After many months of protracted correspondence and “negotiation” I felt worn down and reluctantly accepted an offer of damages. There are about 100 emails between LD and me. I checked online to see what other settlements were for comparative injuries and I felt that what I agreed to was on the low side- but nevertheless I accepted. It was time to, metaphorically, “move on”.
About four months after I received the damages and repayment of my expenses, I received an email from “K” to say that she now realised that she had failed to take the ATE premium from the monies sent me in settlement and could I please send them the £420. She apologised.
I emailed her, asking them to reconsider and explaining why I felt it was wrong, copying in the Complaints Partner and the Team Leader. I have not heard from either of them. However, one of the things “K” wrote to me in reply was “Whilst I appreciate a claim can be stressful…..there was no requirement for you to (a) make a claim in any event, and (b) settle the claim at the point you decided to settle at.” She was telling me that it was my fault for making a claim….I suppose it came as no surprise that her response was defensive and somewhat perverse in its content, failing to acknowledge the points I had made.

Jade was professional and communicated excellently throughout the claim process

Chloe Duncan acting on behalf of Lyons Davidson Scotland was very helpful and efficient & guided us step by step on our progress and everything was clearly explained to us. Every time we contacted her she got back to us on the same day.

company were very professional throughout

Ryan Anderson handled my case and he was excellent. Very good communication. Kept me in the loop at all times and got a resolution I was very happy with. Highly recommend

Lyons Davidson provide a first class service. My case handler, Freya Simpson, was extremely helpful throughout. Updates were regular and every stage of my case was fully explained

My experience with Lyons Davidson solicitors has been very positive and Eleanor Chudley was most helpful, explaining my my rights. Fortunately, my dispute was resolved prior to litigation, but it was very reassuring to know that I had the help, from Eleanor, should I have had to take matters further.

Freya was extremely helpful throughout the whole situation. Dealt with everything promptly and professionally.

Freya was assigned my case , from start to finish the overall experience was great. Communicate throughout , very understanding to my personal circumstances and made the schedule call around times that suited me. Appreciated all her help and would highly recommend.

They helped to settle a disputed insurance claim involving a Royal Mail van driving into the side of our car. Communication was faultless and there was a happy ending.

Lyons Davidson Solicitors are professional, compassionate, they were always there if I needed any assistance or information.

Many thanks to Chloe Duncan who was always very professional, keeping us informed at all stages of how the claim was progressing and bringing the matter to a successful conclusion.

All documentation was double checked and I was kept informed at all stages. The relevant medical experts were called upon which helped to make my claim consistent and relevant. This was all done with the utmost courtesy by P Trouton and the claim has been resolved in a very satisfactory manner.