This 3 only because of Jenny.
This 3 only because of Jenny.
My initial call to MAD HQ was extremely disappointing.
One of the staff members accused me of swearing at her—which I absolutely did not do—and then she hung up on me.
My only concern was that I had ordered the wrong product, and I was understandably unhappy about receiving the incorrect item.
Later, someone from MAD HQ called me back, and I spoke with Jenny, who handled the situation professionally and kindly.
The product I ordered costs £13.99 on Amazon, while I paid £24 through MAD HQ.
Jenny offered me an £8 refund. It’s not a large amount, but she made a genuine effort to help and to make up for the rudeness of the previous staff member.
This was my first experience with the company. I had even been considering purchasing my reformer bed from them, but this negative interaction has changed my view.
Apart from Jenny, the staff did not give me confidence, and this makes me reluctant to buy my reformer bed from MAD HQ
First impression is lasting.