UPDATE: (09/08/26) Still not heard from magnitone despite their response. Received a replacement facerocket as my last one kept cutting off....now this replacement has been doing the same since i... Voir plus
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Lisez les avis des autres
I forgot to add voucher code of 15% off discount and realised just as I tapped the payment button. I messaged Magnitone and very quickly got a friendly email message back from lovely Priyanka saying s... Voir plus
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I emailed Magnitone as the xoxo micro sonic soft touch silicone cleansing brush that I’d purchased two months ago had stopped working. They replied within an hour and have sent out a replacement. I al... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Supercharging Skincare since 2013. Discover our range of award-winning cleansing brushes, microcurrent facial toning devices, hair removal tools, microfibre cleansing cloths, vegan skincare & more!
Coordonnées de contact
Royaume-Uni
- help@magnitone.co.uk
- www.magnitone.co.uk
3,5
Moyen
182 avis
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I have not had delivery yet
I have not had delivery yet, and contacting the courier just says it is “on its way” as it has been for several days, so no idea yet if it is any good, but the brand has been ket down by inpost
16 septembre 2026
Réponse de MAGNITONE
Hi Jacob,
Thank you for your review. I can see that your parcel has now been delivered. I can see that the order was dispatched on the 16th and was on time to be delivered. There was then a request for it to be redirected to a locker, which caused a delay. However, I can see that it arrived within the standard delivery time and arrived on the 19th.
Best Wishes,
Mylee Support Team
Quick delivery
Quick delivery. Good value for these blades. Have not used them yet.
11 septembre 2026
Réponse de MAGNITONE
Hi Lesley,
We are so glad to hear that your delivery was quick and that you find our blades to be a good value. We hope they meet your expectations when you use them!
Fantastic company
Fantastic company, great prices delivered the next day. What more could you ask for?
27 août 2026
Réponse de MAGNITONE
Hi Alice,
We're so glad you had such a positive experience with us! We appreciate your kind words about our service and prompt delivery.
Best Wishes,
MAGNITONE Support Team
Brill only ordered Thursday came…
Brill only ordered Thursday came Saturday and work a treat
13 août 2026
Réponse de MAGNITONE
Hi Janet,
We're so happy to hear your order arrived quickly and is working well for you! We appreciate your positive feedback.
Best Wishes,
Magnitone Support Team
Réponse de MAGNITONE
Hi Grace,
We're so glad to hear your ordering experience was smooth and your delivery was speedy! Thanks for choosing Magnitone.
Best Wishes,
Magnitone Support Team
Aloe Vera + Cold Water
The aloe vera arrived two days after the online order and is consistent with the advert. I have only used the aloe vera on two occasions however, the early [skin] response is both positive and encouraging.
I will definitely continue to follow my new shaving process - cold water + aloe vera.
6 août 2026
Réponse de MAGNITONE
Hi Eric,
Thank you for your review. We are so pleased to hear that your order arrived promptly and is already providing positive results for your shaving routine. We appreciate you sharing your encouraging experience with us!
Best Wishes,
Magnitone Support Team
I still have not received this although…
I still have not received this although I had a message to say it was delivered. I have reported it but haven’t had a reply
3 août 2026
Réponse de MAGNITONE
Hi Linda,
We're so sorry to hear that your order hasn't arrived despite being marked as delivered. We completely understand how frustrating this must be.
A member of our Customer Service team will be in touch with you as soon as possible to look into this further and help resolve the issue.
Best wishes,
The Magnitone Team
Received a replacement facerocket as my…
UPDATE: (09/08/26) Still not heard from magnitone despite their response.
Received a replacement facerocket as my last one kept cutting off....now this replacement has been doing the same since it was received. Disappointed, money down, won't be using magnitone again.
4 août 2026
Avis spontané
Réponse de MAGNITONE
Hi Catriona,
We're really sorry to hear you've experienced the same issue with your replacement FaceRocket.
We've requested some additional information so we can get in touch with you directly and investigate this further. As soon as we receive your details, we'll work with you to find a suitable resolution.
We appreciate you bringing this to our attention and hope to have the opportunity to put things right.
Kind regards,
The Magnitone Team
Speedy service
30 juillet 2026
Réponse de MAGNITONE
Hi,
Thank you for taking the time to leave a review. We really appreciate it.
Kind regards,
The Magnitone Team
Réponse de MAGNITONE
Hi Carolyn,
It's great to hear that our team were able to respond so rapidly, clearly, and effectively. We always aim to provide a great customer experience. Thanks for taking the time to leave a review
Best Wishes,
The MAGNITONE Team
I was very satisfied with the customer…
I was very satisfied with the customer service given. I initially thought my device was displaying a fault, so I emailed Magnitone for advice and it turned out I needed to fully charge the device!! All sorted now.
Thanks Kelly for your help!
6 juillet 2026
Avis spontané
Réponse de MAGNITONE
Hi,
Thanks so much for your review of the service you received from the amazing Kelly! We're so pleased that she was able to assist, and your issue was just a quick fix of charging the device!
Best Wishes,
The MAGNTIONE Team
Excellent customer service
Excellent customer service. Friendly, welcoming approach. Fast responses. Always obliging. Highly recommended.
21 juillet 2026
Avis spontané
Réponse de MAGNITONE
Hi Alison,
We are so happy to hear that our friendly approach and fast responses made such a positive impression. We always aim for the best customer satisfaction.
Thank you for your review.
Such a shame that the quality of these…
Such a shame that the quality of these products don’t last.
I have had two of the face rockets which don’t get me wrong, give good results. Whilst they work that is.
The first device cracked on the top after 14 months (so outside warranty) and it started burning my face. I gave them a second chance and bought a second device hoping it was a one off faulty item.
11 months later and the covering on the handle had started to come away. Despite the item being under warranty, I was only offered store credit (which I didn’t want as fool me twice, shame on me!) the company stopped responding to emails so I had to claim the money via a dispute with my card provider.
For anyone who’s bought items from Magnitone that have ended up being faulty and used a credit card, you can file a section 75 claim for faulty goods being sold. I had to do this to get the full refund to my card.
Really disappointing as like I say, the products give good results but the quality of these product just simply isn’t there.
6 juillet 2026
Avis spontané
Réponse de MAGNITONE
Hi,
We appreciate you taking the time to share your detailed feedback regarding your experiences with our products.
If an item has exceeded its warranty (11 months as mentioned), then we can replace it as it's still covered under warranty, or a store credit to purchase a different item if you wish.
I've requested more information so that I can look into this further. You definitely shouldn't have received a non-response, as we respond to all emails, so I will take a look into this as soon as you get back to us with the request.
I look forward to hearing from you.
Best Wishes,
The MAGNTIONE Team
Réponse de MAGNITONE
Hi Maria,
We are so glad you had a great experience with us. Thank you for your kind words!
Best Wishes,
The MAGNTIONE Team
Very impressed with this company
Very impressed with this company. Registered my steamer and was sent a voucher. Bought the facial brush and it arrived within 48hrs. Love both products.
3 juin 2026
Réponse de MAGNITONE
Hi Jane,
We are so pleased to hear you are impressed with us and love your new products! Thank you for your lovely feedback.
Best Wishes,
The MAGNTIONE Team
my device stopped working after 2…
my device stopped working after 2 months!
14 février 2026
Avis spontané
Réponse de MAGNITONE
Hi James,
Thank you for your feedback. We are sorry to hear your device developed a fault after two months. We are pleased we were able to resolve this for you.
Best wishes,
Magnitone
I have bought face rocket 5-in- one 2…
I have bought face rocket 5-in- one 2 years ago. I used it only 2-3 times, put it away and forgot about it. Recently I came across it and decided to have a go again. Surprisingly it worked for a few minutes and then switched off. I tried to charge it, but the battery was indicating full charge. Customers service advised that the battery is out of order and they can’t repair it . And because the warranty has expired I can only throw it to the tip. Just waste of money ! I would not recommend to buy it! Be prepare that the battery will fail in any case if you use it or not . The quality is extremely poor!
1 janvier 2026
Avis spontané
Réponse de MAGNITONE
Hi Liudmyla,
Thank you for sharing your experience.
We are sorry we haven't been able to provide the outcome you hoped for on this occasion.
All devices come with a one-year warranty as standard, and customers can register for an additional year's warranty. I can see that the extended warranty sadly wasn't registered and that your device is now more than a year outside of its warranty period.
Please accept our apologies for the disappointment this has caused.
Kind regards.
Magnitone Customer Support
My product stopped working within a…
My product stopped working within a couple of months of delivery. I have sent numerous messages to customer services and left messages on FB, but I’ve received nothing by way of response.
6 novembre 2025
Avis spontané
Réponse de MAGNITONE
Hi Simon,
We have had issues with our social media; however, please contact us through info@magnitone.co.uk where we will be able to assist, or through our contact form on our website. I have also requested more information so that we can contact you regarding this.
Warmest Regards,
Magnitone Support Team
Customer support was great
Emily from customer support was very helpful when my LED face mask failed to charge. All resolved. Many thanks.
13 novembre 2025
Avis spontané
Réponse de MAGNITONE
Hi Susan,
Thank you for your feedback.
We are so pleased to hear this and will pass your thanks on to Emily.
If we can be of any further assistance at all, please do not hesitate to reach out.
Kindest regards,
MAGNITONE Customer Support
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