Mailinnovations Avis 

Can I give them 0 stars? Because that's all they deserve. What a horrible service. Reviews of UPS Mail Innovations are overwhelmingly negative, citing significant issues with slow delivery, poor tracking, and packages sitting in facilities for extended periods, leading to frustrated customers who often prefer alternative shipping methods. The service's main "innovation" seems to be cost savings for UPS, which is achieved by passing the bulk of the delivery responsibility to the USPS, causing confusion and delays for the end customer.
They say they got my package from Google but never delivered it. They put it on a truck and that's the last time it's been seen. Lost, like so many other packages that they can't deliver. This division should be shut down.

If I could give a negative number I would. I wish we had the option not to have our packages other this service. I had lost 4 packages as of 8/1/25! Terrible service and UPS doesn’t own the issue nor can USPS when it’s handed off to them!

Somewhere there is a warehouse full of undelivered packages!

They put a counterfeit label on my package and I had to pay the post office in order to receive it. UPS will not take responsibility, even though it is clearly their own subsidiary. Con artists.

I ordered simple business cards that were processed on June 30th but never picked up until July 10th!!!! The order was to go from Carrilton, TX to Clearwater, FL., a simple 24 - 48 trip. The last I heard the order left Orlando, FL on July 15th. The order has still not arrived as of July 22nd and everyday the only thing the UPS website can say is that it will be delivered later the same day!!!

I found a customer service number for Mail Innovations but when you try to talk to someone all you get is a automated message asking you to leave a message and they will get back in touch!!

This package was for a client that is now upset with me back of the shitty service provided by UPS's Mail Innovation Service!

My package has been “out for delivery” for a month. The Bridgeport location is a black hole. I got a refund, but my items cannot be replaced. I ordered another item (the company gave me credits so why not) to test it — same thing. “Departed” Bridgeport but has no update. This is a terrible service.

where i live i have 2 addresses, a physical address that is used for UPS or FedEx and a mailing address given to me by post office. UPS does not recognize the USPS address and the post office does not recognize physical address for UPS. this service from UPS is flawed because of this set up, my packages keep getting returned because of no coordination between the two. get rid of mail innovations. do not use it for my stuff.

I wholeheartedly agree with all the comments posted here about this absolutely trash service. I can only summarize by adding that it seems like a brilliant way for companies to divert blame amongst each other while never actually shipping anything to the customer. Great money saving tactic on their behalf, as customers are left with absolutely no resolution other than being forced to call 3 to 4 entities before ever being rewarded a refund for the lost merchandise. Most of us will give up at some point or blame only one of the entities involved. To me, it's clearly a partnership made in heaven/hell.

I had also had to give this company 1 star so I could write a review.
It has been a month and I still have not received my package and it was transfered to ups mail and they are unable to track the package.
Worst service ever!!

Mail Innovations is the black hole in the universe.

Been waiting for 3 items that was supposed to be delivered within 3-5 days. It has been over 2 weeks. No updates. Do better.

Of all the things in the world that should not exist, Mail Innovations sits at the topmost pinnacle of uselessness. Terrible, terrible, terrible. I would have received my package sooner if I had walked from Florida to Arizona to pick it up on my own. Of course, that makes it sound as if my package actually arrived. Alas, it has not. At this point, I'm not even sure if my package will ever arrive. The Mail Innovations rep I spoke with on the phone had great difficulty taking note of my tracking number, and this is just the tip of the logistical iceberg, so I can't even imagine who is doing what with my package where. Perhaps it has somehow scooted off to another dimension, and I sincerely wish Mail Innovations would follow, never to return. There are no words to adequately convey the immeasurable incompetence of this company. Never again, never ever again, will I allow my poor, hapless packages to be mishandled by this dumpster fire trainwreck of a (non)shipping & (mis)handling company.

I had to give a star to write review, but 1 star is more than what’s deserved. Gap shipped my order on May 4. The pants and top were shipped from different locations but both wound up in Carrollton, TX. They then “disappeared”. It seems there are multiple complaints about UPS Mail Innovations as well as this particular location in Carrollton, TX. They are either mistakenly losing a lot of shipments or purposely losing them. Just highly suspicious that 2 pkgs. w/ different tracking numbers both get “lost” at this Carrollton facility at the same time.

Horrible delivery service!!!

UPS Mail Innovations is an absolutely terrible shipping service. I don’t understand why merchants use them. Imagine putting so much care and marketing into a product to then ship it out with this garbage. We have lost many packages via Mail Innovations. Delays are common, and tracking information is completely useless. Do yourself a favor and inquire if this service is being used by your merchant prior to placing an order, it may save you frustration.

One star is too many. This "service" consistently makes my packages late or lost. I am almost ready to quit ordering things online because of the inconvenience. It's easier to drive 30 minutes to the nearest store than to wait...and wait...and hope that they somehow get it to the post office.

Awful. UPS should be ashamed for even offering such a slow, unreliable service. Yes, we all know 'why' they offer this garbage, always about the money, but there's never been a good thing said about it, not ever. And that's because it's a terrible service, period.

Terrible mail service is ongoing. Most recent order from J Jill order was sent 10 days ago and finally delivered today, 3/31/25. The lateness and route taken makes no sense. Very frustrating and disappointing. Sadly a good company has cheaped out plus who is holding "Mail innovations" accountable? Apparently no one nor do they care, otherwise this substandard company and service would have substantially improved OR closed. Bottom line is that good retailers do NOT use this mail service.

Absymal service. My package was in limbo for almost two weeks before I called the sender to ask for a refund, since it wasn’t in the USPS system. UPS then routed the package to my regional office 200 miles away. It showed up eventually, but in the future I plan to give a wide berth to ANY business using UPS Mail Innovations.

Wouldnt of given even 1 star horrible service drop my package off 60 miles from my home . Have had multiple issues with these idiots

This service is TERRIBLE! My small package has been sitting in their facility for over a week with no movement. Every day the update tells me it will arrive by 7 PM.