relay.delivery Avis 

One of The Worst couriers ever to Exist!!!! These crooks never seem to have the ability to take the lifts and deliver to customers door step!!! Not sure what kind of Unprofessional staff are being hired that lack basic common courtesy, customers are Paying for a Delivery service to have their Items delivered to their Door step, I live in a Apartment block with 6 floor and total of 40 flats- each floor consists of 5 flats apart from the 1st floor has only 1- Flat, all floors are accessible with a Lift, and there is 5 further flats outside the apartment that is easily accessible from outside. Time and time again packages are left on the floor in reach to public and strangers coming into the block, I’ve lost count how many times my packages have been stolen because the delivery drivers fail to Use their Hands to Press the Intercom or fail to press the Lift to the customers doorstep!!!
I would give them 0 star if it was possible they are absolutely Disgraceful!!!

Not sure why this delivery business is still operating. Never had such awful customer service. It’s been non existent. They have probably lost my parcel but I don’t know 💯 as they fail to reply to any of my requests. (4 so far)
I will NEVER use relay for any delivery’s from now on. Useless. AVOID!!

A Relay courier has delivered my Shein parcels to the house opposite mine twice already. The third time, the driver didn't even bother getting out of the car and simply marked the delivery as a "failed attempt". Customer support only replies with generic templates, and it is impossible to get anything resolved. Stay away from Relay—they are by far the worst company in England.

Absolutely terrible delivery service.These delivery people do not follow instructions at all.I hate it when I see who is delivering my parcels ect.Packages not left in safe places and delivery person can't even be bothered knocking on door.Had to give one star so I could leave a review but to be honest I would give Minus a million stars.Shocking service.

Seriously diabolical service. 3 failed attempts to deliver, I was in my house on all 3 occasions, it was never delivered. Then was told it was dropped off at a parcel shop, went to the parcel shop and it wasn't there. Only to be told by the shop keeper that the delivery driver always does this, he pretends to drop off items then drops them off at a parcel point, then collects it again at 7am. Then pretends to drop off the parcel again. He does this as he gets paid for all failed attempts. I'm now trying to chase my parcel with customer service (obviously you can't contact someone, it's via email as they don't have a contact number) was told it would take 72 hours to resolve. A week later and I'm still waiting. Disgusting

I am disabled i arranged for them to knock hard & give me time to get to the door. Lucky I tracked the car. I waited at the door. Tiny knock on the glass. I opened the door. Women walking down the drive she pointed to the ornament dog. We're she had put my parcel . I said u were meant to knock hard & wait. She just put her hand up & waved me away as she left. Well i am fuming . Totally disgraceful actions. The company employing them need a reality check ....

Obviously terrible just like every other customers experience

Worse than Evri if that was possible. Item from Vinted, Relay initally gave a reasonable delivery window then it changed to 30th July to 28th August. Four weeks to deliver a book in the UK and I live in a city, not on a remote island. No communication from Relay despite numerous attempts to contact them via their contact form. Tracking information hasn't updated since the seller dropped the parcel off 12 days ago.

Will be contacting Trading Standards.

DON'T choose Relay on Vinted.

I wouldn’t trust Relay with my dog. They are absolutely useless & deliver to whoever they want. My parcel was delivered to a derelict barn not my address. I have tried to contact them to no avail.
Certainly wouldn’t use them. Not my choice though.

Terrible, they never knock on the door just leave packages outside or ram packages through letterbox that don’t really fit and items are damaged. Absolutely awful

First their tracking said my delivery be yesterdays evening between 6pm -9:45 pm. I didn’t go anywhere for that, no delivery then it changed to this morning from 10 am to 3 pm, again I have been around so don’t miss it. Now it got changed to 3 pm - 7 pm tonight I paid for the product. I thought Evri was bad as they completely ignore instructions, but this tops so unprofessional, inconsistent your only job is to deliver, DELIVER MY PACKAGE 😡, never experienced anything like this

Courier took ages to collect my package. Due to the late collection the courier was unable to deliver it to my pick up location and instead delivered it to a location 70 miles away. What a waste of time and it doesn’t help that the company has no means of contact

I can't leave a no star review so having to leave a one star, which this company does not deserve! They are appalling, I thought EVRI were the worst but no Relay has far surpassed them. Barely any updates on journey, exceptionally long delivery times (9 plus days more recently) This company clearly cannot handle the sheer volume of workload, they are a cheap option compared to other logistics companies so surely it is common sense they were going to be popular. Sort yourself out, I and my customers will not be using your services going forward until you can display some sort of competence!

Relay CONSTANTLY say out for delivery then say failed attempt!!! I have a safe place listed with them but they ignore it and say i was out EVERY TIME. I am so sick of trying to contact them about my parcels which end up going back to Temu. EVERY SINGLE OTHER delivery company manages to leave my parcels in my safe place so why can't Relay! Then you can't contact anyone terrible service. I thought other companies were bad but Relay just outdoes them for terrible service!!

Parcel received via Relay and placed in safe place as requested.

They followed instructions and was in the time limit

I’ve been using for a month now, through Vinted - although I have just removed Relay from the delivery options.

Sadly - my experience aligns with the general feedback here.

Non existent communication, service tickets that you politely wait 72 hours for a reply - with nothing coming back. Buyers and sellers none the wiser as to what’s happening.

Apparently I need to wait a further 25 days… I’ll update this once I hear back.

The general consensus is to avoid - I would concur with that.

Waste of time, every time I go to one of there drop off points the machines aren't working. I have a good mind to invoice them for the amount of fuel I have wasted driving round the few shops in my vicinity trying to find a machine that works

Courier doesn’t even knock. Camera footage proves this. I have safe place with them but disregards that and leaves in front of the gate in the driveway for everyone to see. Avoid at all costs

Avoid using this service. Terrible! If I could give zero stars I would do. Sent a parcel on Vinted and some random parcel with the correct tracking code turned up for the buyer. Now trying to resolve the issue on Vinted. No idea where the parcel I sent has gone!! Turn off accepting relay on Vinted. Waste of time.