relay.delivery Avis 

This is the worst delivery company!
They always deliver to the wrong house every single time.

Now I never thought that I'd see a review score lower than Virgin Media, but here we are!

How is this business still going? I can only think it has a very good sales team that promise the earth, get customers locked into a lengthy contract and then sit back and do absolutely nothing.

This inept shower has had my parcel for nearly a month and it's clear that it's not going to come. Emailing support@ is obviously a waste of time as the department almost certainly doesn't exist.

It's a real shame that zero stars isn't an option.
31st October tracking stated my parcel was out for delivery between 12 & 4...
At 4 when it didn't show up, it said between 2 & 6.
At 6 when it hadn't shown up it still said between 2& 6.
The next day it said it was DELAYED. And that I could expect an update within 48 hrs
48hrs came & went.
So I put in a request. The request said they would look into it and get back to me within 72 hrs.
Meanwhile Shien is telling me it could be with me today.
72 hrs came & went.
So I put a complaint in with Shein.
Today I got an email from Relay to say they looked into it and it's lost.
I have looked into how Relay appoint their drivers - absolutely no checks or references. Anyone can work for them.
NEVER EVER TRUST YOUR PARCEL TO THIS COMPANY. I will never buy from Shein or Temu because they both use this NON-DELIVERY company.
Absolute sh1t show.

This company is by far the worst delivery company I've ever had the misfortune of having a parcel given to.
I've had 4(supposedly) deliveries from them.
The first one was left in full view of people walking past, and it wasn't even my property where it was left. I had to go find it myself. I contacted their so called customer services which is an absolute joke in it's self, and got absolutely no where. 2nd delivery i should have had a parcel delivered on the 4th of November, still delayed to this day 10th of November, no updates, no tracking details.
I've also got two more deliveries that's been handed over to them which should have been delivered yesterday 9th of November, guess what, they weren't delivered either, no updates, no tracking details, no sign of my items.
4 deliveries and that useless 'so called' delivery company has managed to 'missplace' every single one of them.
I've now had the joke of a company put on my Blacklist and they'll no longer be used for my deliveries in the future.

If I could give it lower than a 1 star, I would. I had three parcels delivered due for delivery in the same week by Relay. One parcel was left directly outside of an obvious closed business meaning it was stolen. The next was delivered to an entirely different address and postcode, thrown over a gate into a random persons back garden meaning the kind recipient had to deliver it themselves. The third was said to have been delivered and attached was a picture of the business but the parcel was not delivered there or anywhere near the premises.

First time of using RELAY delivery service. Sold an item on Vinted, buyer selected RELAY for delivery. Drop off is very close to my address. I Packaged 'a hat' and dropped off. Buyer contacted me as delayed. Received tracking info item not collected. Reached a deadline and notified item to be returned. I collected today. RELAY drop off collection point Daily Shop, 52 Banks Road,Garston,L19 8HZ - The package and contents are completely squashed and damaged. The store manager was extremely unhelpful "not my problem" he shouted, when asked about the damage i.e. was the parcel accepted by the store in this obviously damaged condition or was the damage done afterwards in store. This is really poor service.

Apparently delivered to a pickup point but without a QR code they will not give you the parcel!
No QR received
Amazon say it’s used by a third party seller so not their responsibility to refund
All dreadful and very time consuming to be left out of pocket and no goods

I’m really upset with Relay , they started off well a couple of years ago and would arrive on bikes delivering my packages for Zara etc
Now they arrive in vehicles or small vans and just throw items around gate area in full sight of people walking past , Shein in particular use them and I wish they wouldn’t . I believe now they may be worse than Evri or on par at least

I wish ZERO STARS were an option

I was waiting for a vinted parcel to be delivered yesterday, had a message to say it was out for delivery between 10:40am & 1:40pm it didnt arrive until 8hours LATER!! Then had another delivery today, arrived on time as I was waiting upstairs in my home, i saw the blonde foreign lady asked if she was for my door number, she replied yes, I asked her to wait as I was coming down, she said ok, got downstairs & she was already in her car turning around & it was just left outside, she put on the delivery note that it was left in a safe place, my street has had so many packages go missing because of delivery people like her that just leave them outside, stating that its in a safe place when it clearly NOT! if I could of changed delivery on vinted I would have but it wasn't an option

HORRIBLE DELIVERY COMPANY... DO NOT USE

THIS COMPANY DOES NOT UPDATE ITS TRACKING SO YOU NEVER KNOW WHEN TO EXPECT YOUR ITEM, I DONT KNOW IF THIS COMPANY I EVRI IN DISGUISE CALLING ITSELF RELAY BUT THEY BOTH ARE 'CRAP' ALTHOUGH EVRI HAS INPROVED ALOT IN MY AREA NOTTINGHAM NG5 DUE TO A NEW GUY WHO IS GREAT AND DOES NOT LIE TO HIS BOSSES. !!!

If I could leave ZERO stars I would. My package was delivered to a completely different business address, approx 500 mtrs away. This was a Sunday afternoon, despite all businesses on the park being closed. It was THROWN over a metal fence and left of a patch of grass, out in the open, and then marked at LEFT IN ENCLOSED PORCH, with a picture of it on some grass!!! I had to go and find the company first and then wait for them to open Monday morning before I could retrieve my parcel. My delivery instructions cleared state, it is a place of work and NOT TO LEAVE IF CLOSED..absolutely disgusting. They really are not fir for purpose and need closing down.

DO NOT USE THEM!!! Constant emails to change delivery to a collection point then constant emails to collect when it hasn’t been delivered then fake collection stated. Ignore all contact to try to resolve this… Only gave one star because you have to put something. Dreadful dreadful dreadful

After reading all bad reviews , I was really scared to use Relay , but most Vinted buyers prefer to use Relay , as its the cheapest option .
After a few months of using it I can say that I am really satisfied with their service. The deliveries arrive on time and buyers are very happy .
I am happy that I havent removed it as an option and I will continue using their service .

Terrible, terrible company. Lost my parcel and then been trying to contact their customer service (even raised a complaint) for weeks without a response.

Can’t believe major companies use them - it’s horrendous.

Doesn't even deserve 1 star but i cant mark less than 1. This service is utterly atrocious. AVOID AT ALL COSTS. 3 times , 3 parcels, 2 weeks. The 1st and 2nd parcel were kept by Relay for 11 days with no tracking updates. They just kept them in their possession and then finally decided to deliver them to the wrong shop. Literally 20 minutes away from the shop I chose. The 3rd parcel, well, they emailed me that it had been delivered, to a shop I'd never heard of, sent me the bar code to collect it, the shop doesn't have it. They tried scanning the code several times only for it to say this is not in your inventory. Its literally not there. The company I purchased it from still shows that its been delivered on their tracking system. It hasnt been delivered. Relay do not reply to emails, at all. There is no phone number. They say they aim to respond within 72hours, well its been 10 days. NOTHING!!! I thought EVRI was bad but this??? Diabolical and infuriating 😡😡😡

I read all the reviews and, quite frankly, they made me extremely anxious.

However, my experience with Relay was excellent. Once they received the parcel, the tracking was brilliant. It included a countdown, a delivery window and a visual map showing the driver’s progress. The delivery driver came straight up to my second-floor flat without any problem, used the intercom and was polite and friendly. Took photos for confirmation.

The only reason I’m not giving five stars is that the parcel took around 8–9 days to arrive, although that may have been down to the company I purchased from. I hadn’t actually realised I was buying from Thailand!

Overall, a really positive experience with Relay. Don’t always believe the reviews! I think people don’t write when it’s a good experience.

The worst company I have ever used for delivery.
AVOID!!
worst costumer service I ever experienced

Still haven't recieved my parcel that was shipped nearly 2 weeks ago. Avoid this service unless you have no other choice. Very poor service. My grandson will have grown out of the item at this rate. Thanks for nothing

Relay or should I say wannabe Evri! How can you employ drivers who cannot read the building names in my area, they are all CLEARLY labelled yet your driver managed to deliver to the block next door to mine and proudly provided pictures showing their incompetence. Evri 2 oh great!

Only scored 1 as there was no 0 rating.
My parcel was meant to be delivered, I have not had any notice from Relay but the supplier says my parcel is awaiting collection, I don’t know where and not had any notice to collect or a QR code, went to my local Relay shop, they can’t help without a code but pointed to a large pile of parcels waiting collection and there were others in the shop in the same situation as me. Seems the Relay notification system has broken down completely, some angry customers in the shop. Relay are now telling me that as I haven’t collected they are returning my parcel to the supplier! What a shambles, can’t see them being in business very long. Avoid!