relay.delivery Avis 

Recieved my parcel in the MK postal area , courier knocked on door & waited . Parcel came from China & took some time but Relay only handled the UK leg of the journey .Relay have a very poor reputation but that's not my experience , although thier route planning software is poor by industry standards & it could do with better IT engineers . It is a relativly a new company that has overreached itself & hasn't got the hubs & physical infrastructure to match it's AI hype
It also pays it's couriers the lowest wages /rates
It should not be confused with the Royal M subsidury of the same name

Use Royal Mail. I Shudder every time I see relay mentioned. Had a box completely crushed. Late and missing deliveries galore.

Never received my parcel because they delivered to somewhere else . They can't even read the address correctly. Useless company.

Theyve lost my parcel and customer service is non existant

shocking service, once left my order outside my work on a weekend and it was stolen.
Yesterday I get a notification they're almost here and I'm sat outside work, then get a notification delivery was attempted (nobody showed up) and they will redeliver on Sunday! I even put in the app notes its a work address open mon to fri. awful company I wish shein would sack them off

Told my parcel was at their London site and they had delays. Emailed them every day for about a week to be then told the parcel had been lost. Absolutely fuming. Terrible company

Relay is the worst worst worst company that anyone can use take a warning don’t not use them they lose parcels and they do not deliver that says it all they shouldn’t be allowed to exist

My two parcels were set to be delivered to a local shop. Over the last 6 weeks I have received several notifications that my parcel is ready to pick up from the shop, but it’s never there. Customer service take ages to respond but when they did they advised both parcels had been lost. I was in the shop yesterday and heard another lady saying she was experiencing the same thing.

By far the worst parcel service I have had to deal with. Trued to deliver my parcels twice and said not able to and been home both times. How this company is still trading is shocking.

Still not got my parcels. Was meant to have them between 29th October and 2nd of November and it's now the 6th. I've emailed them, messages them on WhatsApp and filled in a form for contact I've had no updates on the website and not getting any useful answers from shein :( I 100000000% dont reccomend this company

It is scams on order be lost at item delivery Thieves

If it was possible would not even offer (1)star
Arrived late
“I'm not being funny but your company as got to be one of the worst delivery company around why give the customer a time frame and never stick to it would not mind if it was an hour or so but every time you deliver is the same bull shit from yourselfs this is the 3rd time you delivered here and ever time it's 7 8 hours later the planed and this time you beaten you shit record and almost 11 hours later then plans why put time frames on your deliverys why not just say it will arrive at some point today that would help customers waiting around it's now 20.38 pm joke”

had my parcel for over a week now, not even an update on where it is, my parcel was dropped off by the seller on the 29th October and no move on it ever since Relay took it it was due to be delivered on the 4th then the 5th now the 6th and still not delivery of the parcel, never known it take a delivery company nearly 10 days to deliver a parcel, would give Relay 0 stars if I could they really are that bad

You are the worst delivery system ever. You do not even deserve a star. This is the second time you have messed up my delivery.
If you cannot delivery to the right address stop working and go for training with Royal mail or Amazon.

WARNING – AVOID RELAYTECH IF YOU ACTUALLY WANT YOUR PARCELS DELIVERED!
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I purchased two separate items on Vinted, and unbelievably, BOTH sellers used Relaytech as their courier. 28 days later, NEITHER parcel has arrived!
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Both sellers have apologised and blamed the courier, so I decided to contact Relaytech myself.
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Their response? They confirmed that my parcel had gone missing during the delivery process and that, despite their investigation, they had been unable to locate it. They simply advised me to contact Vinted to pursue a refund or replacement.
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So, that's TWO parcels gone missing, weeks of waiting, and absolutely no resolution from the courier.
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Mistakes happen, but losing one parcel is bad enough. Losing TWO is completely unacceptable.
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My advice? If you don't want your parcels disappearing into the courier black hole, AVOID RELAYTECH!
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Would I use them? Absolutely NOT. Cowboys! 🤠

So slow when they do deliver and they like to lose parcels, dont waste your time and money. If I could give less than a 1 star I would. Shocking.

Seems Shein has changed from Evri to Relay and i don't know why. They are the worst couriers I've ever dealt with. My items now take weeks to arrive, the delivery people leave parcels outside on the doorstep or next to the bins even I'm home all day. No attempt to ring buzzer, they dont even let you know your parcel is outside so its pot lock that you see it by chance. How are they allowed to operate like this

Y package was delivered to the wrong address despite my actual address being in the label.

Delivery not delivered to my house but some random desk/office. Parcel is not here. No one is responding to my emails. I am about to go to the police given the delivery pictured multiple parcels from residents living nearby to me. I don't know what they're playing at, but I needed that parcel. AVOID AT ALL COSTS.

Wouldn’t even give one star if it were possible. The poorest delivery company. Packets not arriving at all, no updates on tracking and customer service none existent, just ignore your emails.
Avoid using this delivery company at all costs.