relay.delivery Avis 

Ordered from Vinted over 3 weeks ago. The seller, who sounds like a really nice person and has been very helpful, sent the package the same day (without knowing they could pick which courier to use, and so went with the default - Relay). Relay sat on it for 6 days, then told me they’d received it. That was 2 weeks ago. I emailed requesting clarification, and the reply came today, saying my package has been lost. Incredibly disappointing on all accounts - communication, reliability, and customer support.

AVOID

My parcel was due on the 21st October in the morning. It was now 10pm 3 stops away before the delivery driver got bored and went home. I’ve contacted them twice about this which takes up to 72 hours. This was 2 weeks and 1 day ago and still no response and no parcel.

Parcel took 8 days to arrive and when it did it had been opened and the contents stolen and then badly re-sealed. DO NOT USE this service.

The worst courier company in the UK by a country mile. They're cheap, but very nasty. They specialise in disappointment, failure and rank incompetence. Cheap cost for the sellers, but a big letdown for many unsuspecting buyers. Rumours going around on the media they hire illegal migrants for cheap labour similar to the recent exposure of deliveroo recently. If true, absolutely appalling and should be investigated.

Wouldn’t even give them one star if possible. No knock on door, no ring of door bell, parcel left outside so partner didn’t know it was there, by the time I got home it was gone. Couldn’t get a refund as “it was delivered”.

Atrocious. No delivery in a month. No updated tracking. No response to messages.

Sooner these are shut down the better.

because they’re not reliable, they decide to take your parcels to a pick up with where you have not requested it. I don’t give you notifications to tell your parcel is so far away very bad service now I’m disabled and I’m having to travel to collect these parcels it’s very very upsetting. I’ve reached out to them waiting for a response because I only diverted one parcel, not all my parcels, but they seem to decide they’re not coming to bring me no parcels anymore which I’ve told him this is not what I require, but they don’t seem to care.

I wish I had looked on Trustpilot before placing my order with Relay shipping.

My parcel was due to be delivered between 26th and 28th October. I contacted their customer support team for an update as my parcel has not moved since 23rd October and it is now 8th November, but I have had no response even after chasing on two further occasions.

This company clearly cannot keep up with the demand and after seeing a lot of other reviews with similar issues, I definitely would not trust this company with anything.

I am yet to hear back from their customer support team or have an update on the whereabouts of my parcel, but with the lack of communication on their end, I would not change my star rating even if I do eventually receive my parcel.

Awaiting 2 weeks for my Vinted parcel. Unacceptable !!!

I ordered from company who used Relay. first notification was from Relay notifying of delivery and tracking it was not attached to order so I could not tell the purchase it was connected to. Emails were frequent with status but there were many scheduled dates not adhered to and no updates on screen when undelivered. On enquiring as to delivery on website their own and company tracking number was invalid and the customer service contact would not submit. I did eventually get the order but delivery from dispatch centre to myself took 5 days instead of the 1 day scheduled. This company need to update and amend their tracking system and put a proper customer contact in place

More e-commerce than a delivery company. 5 days before an international delivery they start sending text that try and force you to use a self collection rather than delivering to door as contracted. Texts arrive all hours -5am, 10pm Saturday, erc. No tracking, driver doesn't knock/ring. Relay has no consideration for the purchaser at all.

Never had a problem always on time good service x

Diabolical company says on 2 occasions tried to deliver and no one was in. That's an absolute lie as we were in and can prove we where in. No response from customer services if there is one. DO NOT USE THIS COMPANY

Terrible been in transit for 4 weeks

Bought an item off Vinted - Despite receiving email confirmation that my parcel was ready for collection, when going to collect the item the store told it hasn’t been delivered and that Relay had falsely marked it as delivered! I’ve wasted so much time doing this. Attempted to raise with relay and not received any response. Terrible customer service avoid at all costs !!!

As others have said, avoid this so-called courier company. I think pigeon post would be quicker and more reliable. Vinted started using them but I’ve now disabled Relay from my posting options and I suggest anyone else does that too. Too slow, no updates and the worry of wondering where the heck your parcel is is too stressful.

Lost 3 of my parcels from Vinted, I've only used it 4 times. No one to contact and no compensation.

Absolutely disgusting company, my parcels do not get delivered, they steal them or delay delivery so much that the parcel actually ends up missing. Customer service is nowhere to be found, just useless, I hope they go bust ASAP

If there was a minus star rating I would give this rogue trader minus ten. Please avoid this ‘delivery’ company as they do not deliver. They are scammers and their customer service is non-existent. They frequently lose parcels and then don’t follow up or respond to queries. Relay are absolutely useless and Vinted are complicit by using them as an approved courier. Avoid! They shouldn’t be trading.

Why are inpost/evri giving this company work it's beyond ridiculous