malixons.co.uk Avis 

Really upset by the experience I have just had with Malixons. I called and spoke to multiple people about a property on Norwood High Street to try to arrange a viewing. Each time they were courteous and friendly and reassured me that someone from the Lettings team would call me back (they were apparently 'five minutes away!') but a call never arrived. I understand you may be short staffed but it is not good enough to give people to go around like this. As it was the property turned out to have been let on the 16th July but was still up on Rightmove. It might not seem like much but when you consider each person who phones you is also phoning multiple other agencies per day trying to organise viewings it gets incredibly draining and frustrating to keep chasing only to find the entire thing has been a complete waste of everybody's time. I would argue having an advert that is nearly a month out of date is already wasting people's time, but at the very least, why was the message not passed on to the lettings team so that when I called a second and third time someone could have told me the property had been let? A little empathy in how you responded to the situation would have gone a long way.

This process lasted almost a year, during which I was repeatedly given false and misleading information.

I was provided with incorrect dates, misrepresented timelines, and misleading explanations of the process, which resulted in significant delays. As a direct consequence, I lost a considerable amount of time and money.

I acted in good faith throughout, while the agency’s handling was inconsistent and, in my view, dishonest. The lack of transparency and professionalism made an already stressful process far worse than necessary.

I will never use this agency again and would strongly advise others to be cautious.

Malixons lets and manages the flat below mine, and my experiences suggest people should think twice before introducing this company to the vicinity of your neighbours.
First, its agents organised repairs to the flat. These noisy repairs went on outside the council's allowed hours, disturbing those in the other flats until midnight some nights and throughout the weekend.
The worst was yet to come. These negligent builders failed to seal a pipe properly in the bathroom, which meant when the water was switched on, there was a huge leak into the flat below, destroying her kitchen. Rather than taking responsibility, the aggressive management company agents decided to blame the top flat (me) for a leak in a flat two floors below which coincided directly with the building work. They refused to check properly so I and the bottom flat hired an independent surveyor at our own expense, who found the leak was indeed from the renovated bathroom, and there was no sign of any leak from my flat. This caused me weeks of stress as I was blamed for something that was not my fault, and was also distressing for my neighbour whose kitchen was destroyed. Builders and agents working for Malixons also demanded to be let into my flat and illegally switched my water off, claiming I was causing a leak. The independent surveyor report shows otherwise. An agent acting for Malixons also intimidatingly stood over the surveyor throughout his survey, taking pictures of everything he did, making the surveyor feel uncomfortable.
If you think they will choose quality tenants, think again - the tenants they chose play noisy music all day and into the evening, and come back from nights out at 2am and decide that's a good time to put their professional speakers on max and blare Pirates Of The Caribbean, for all in the building to hear.
They do not resolve issues and instead try and cover problems up, in my experience.
Please do be warned.

I've just sold a property through Malixsons. Kieran and his team were amazing throughout the whole process and went above and beyond for me. I can whole heartedly recommend them - they will look after you and the whole process. Marie B

We recently purchased our first property through Malixons Tooting, and it was a fantastic experience. I’d like to extend a special thanks to Kieran Popperrell and Hasan Mehmood for their outstanding support. They were always responsive, addressing every question and query promptly, which truly reassured us that we were in the right hands.

Last year, while searching for a property, we encountered several well-known estate agents who were unhelpful—ignoring emails, calls, and even texts. In contrast, Malixons provided a smooth, professional, and stress-free process from start to finish.

A huge thank you again to Hasan Mehmood! If I ever have the opportunity to buy again, I’d love to work with your team. Highly recommended!

I cannot thank the managing director, Kieran, enough for all his help with the sale of our flat. From day one, he was professional and upfront, never giving us false hopes or inaccurate information, especially after our previous terrible experiences with Barnard Marcus and Winkworth. We truly appreciated his realistic approach to the sale price.

As a smaller agency, he gave us 100% dedication. We were in contact practically every day for four months via WhatsApp, and he supported us through an incredibly challenging process with both solicitors. Whenever we felt concerned, he was reassuring, and he got involved completely with the process.

Thanks to his excellent communication skills, we were able to work together to bring the sale to completion - without the help of the solicitors!

At the start, we received outstanding service from Irina, who worked diligently to bring potential buyers through the front door. She was smart and communicative with all prospective buyers.

While we had only a handful of viewings over three months with the previous agencies, Malixons arranged visits even before the flat was officially listed! Within a week, we had an offer. We were also fortunate to have excellent photographs taken, courtesy of the agency.

I can't praise them enough. We're sad to be saying goodbye!

Both Kieran and Hasan were fantastic. They were extremely helpful, efficient and professional throughout this whole process. I cannot recommend Malixons highly enough. Absolutely outstanding!

Great team to work with. Very knowledgeable and straight talking. Hamzah got the job done quickly and smoothly.

Bilal went above and beyond in preparation for our moving day, even bringing the keys to my current address! Super appreciated

Vic and his team have been exceptional! As a first time buyer, things can get stressful really easily. A heartfelt thank you for helping and guiding me. You made the whole process way more manageable than I expected! Thank you for your never ending patience and for keeping on top of communications with all the stakeholders!

Worked with Ophelia throughout the whole of our renting process and she was amazing. Answered calls and texts instantly, gave quick helpful information and was incredibly friendly and professional. One of the best estate agents I've ever worked with while renting in London. No crap, they just get on with it and it was fab.

I recently rented a property through Malixons, and their service was excellent from start to finish.
Friendly, supportive, responsive, professional, and extremely efficient.
Particular thanks to Mo for his all-round support and patience in answering my numerous questions(😃), and to Franca for her excellent care and attention to detail post-move.
This is how rental agents should be!

To the Malixons Residential Agent (Mo)
Maintenance/Operations manager (Franca)

Great talk and excellent professionalism demonstrated by Agent but only until contracts are signed by the tenant. What happens to you after this point- no one cares and you get thrown from pillar to post and come to realisation of the below standard service that Malixons provide to tenants.

I would like to express my disappointment and lost of confidence in Malixons agency following our recent experience as a tenant. Or may be the agent think I deserve it because I received universal credit so this is the standard I deserve.

Tenancy agreement was confirmed 15th of July after full payment completed requested.

Somehow, the tenancy agreement was changed by Malixons to prolong previous tenants stay for another 2 days.
I was instructed that keys will be left at a nominated place after a deep clean (written request following first viewing of the property). Maintenance of main door and AC was also requested and fell under the landlords obligations to repair. Likewise, we were promised it would all be sorted before the move.  We now realise that the presence AC is just to attract tenant and when you move into the property you realise it didn't work for previous tenant and it will not work for you either. It's just there for show.

When it was time to move in, I was suddenly advised to collect the keys from the leaving tenant and that there was an arrangement between Malixons and the leaving tenant to complete a deep clean in return for favors of extended stay of previous tenant by 2 days.

Upon collection of keys and inspecting the property, the utter unprofessionalism/ negligence of Malixons/landlord surfaced.
I was put in a very difficult position where Malixons caused real grief to the leaving tenant and new tenant.

It is Malixon's agent/lanlord's responsibility to ensure a smooth transition of exchange of keys and the property and appliances and furnitures were in working order.  The agent kept pushing for contacts to be maintained with the previous tenant which lead to confrontational argument.

The tenant previous tenant left the outdoor main black bin full of rubbish, rain water and flying insects and Malixons expect the new tenant to clean the bin and carry on using.

This is unacceptable and failed duty of care and meeting obligations. Besides, we weren't able to move into the property until 1 week after, staying with other people due to urgent maintenance required. However, all concerns were shut down by the agent.  Once again it falls under the landlords obligations to offer the tenant a decent habitable property where the tenant should at least be able to meet their basic needs and activities of daily living without contemplating whether the maintenance team is going to turn up today, tomorrow or when?

Several different handymen were sent to the rented property over several days by Malixons Maintenance/Operations team who remain very inconsiderate with the inconveniency this causes specially when their work is below standard nothing has been fixed to a satisfactory standard so far. To date this situation is ongoing.

We asked who the landlord was. Agent said Malixons own the property and Malixons Maintenance/Operation manager says, landlord is someone else. So far, the landlord remains unknown.

My emails don't get replied to at all, unlike prior to signing contract.
I want to change my contact  as will be difficult to stay here for 18 months but Malixons say contract cannot be amended to a 6 monthly variable up to 18 months. Although, agent stated that was possible. How misleading from the word go.

So unprofessional and below standard!

How acceptable is this?

Our experience with Malixons was seamless from start to finish. As soon as we met Vic, we felt a great rapport with him because of his positive attitude, professionalism and vast knowledge of the industry. We'd put our house on the market with other estate agents twice before and got nowhere but Vic was able to find buyers and an acceptable offer within the first month. He dealt with all our queries in a very timely manner and was always approachable, patient, humorous and honest. When you are selling a house you have lived in for 40 years it is important to feel you have someone "on your side" to guide you through the negotiation and process... Would recommend Malixons (mainly because of Vic) in a heartbeat!

Do NOT Trust this firm. A charade to look professional & honest.

I was offered a job with Malixons from the company Owner, Mr. Mohammed Bilal. He emailed the details and I accepted. He claimed an employment contract would be put in the post to sign, which I found odd. Despite many requests for the contract to be emailed, so I could ensure all inline with his initial email breakdown, nothing was received.

I made it clear to Mohammed I needed to relocate as my commute was some 45 miles. I immediately kept my end and began seeking accommodation, at every stage informing Mohammed. Prior to paying a deposit I informed Mohammed. Prior to signing a tenancy agreement, I informed Mohammed. All was met in writing from him, with excitement & encouragement.
"Congrats, welcome to St. Reatham" etc.

Upon voicing my concerns (12 days before moving home and 15 days before starting work), that I still had not received a contract and I was finding the lack of communication unprofessional, Mohammed's tone suddenly changed and he text saying he was "withdrawing the job offer".
No phone call. No formal email. No explanation.
I emailed Mohammed and said I felt it was unreasonable I had lost the deposit paid for the new property (especially as he said he would cover relocation costs) and felt he should do the decent thing and cover this loss. No reply!

It is clear to me, Malixons & Mr. Bilal present a false image. He consistently quoted how they were part of the Guild of Property Professionals so follow all the rules. Yet, when it came to sticking to his word, he failed miserably.

If this is what they will do to a potential employee, what on earth will they do to secure a commission from you & your home?