Markerstudy  Avis 

Every time I spoke to anybody they were incredibly helpful and everything happened in the time frame given. Having a car stolen is a very unpleasant experience and you really helped make it better. Thank you.

A very helpful and efficient company. They kept me fully informed of my repair, the staff were very professional and it was a quick and speedy service. The repair was excellent and I was extremely satisfied when my car was delivered back to me.

Everything was explained step by step which made overall experience good. Not having an accident before was made to feel at ease. Also was kept up to date with progress from start to finish.

Easy to deal with & understand

The body shop was fantastic they kept me up to date and were very friendly. The smooth process was welcomed after having your new car damaged. They even collected and brough my car back to me which was great service. Thank You Nish & team

We were kept updated on a regular basis.
Shenise was very kind and understanding my husband has young onset dementia and she was very understanding nothing was too much trouble … even us ringing everyday .
The car looks amazing it’s like a new car very pleased with the whole experience from start to finish thank you .

Very professional

A very easy easy pay out with only minimal conversations and emails to get the results of finalising the insurance claim

Car was returned with headlight miss aligned also nearside tyre wasn't repaired even though it was added to the repair been going round in circles to get this sorted but not got anywhere till yet

A large red deer landed on our campervan whilst we were driving in Slovenia. We called and were towed within 2 hours to a destination we chose. The vehicle was then remotely assessed from pictures we provided within 24 hours, we were told they would repatriate and attempt repair. The vehicle was back in the UK 4 weeks later. Now 4 weeks after it arriving back in the UK it is fixed like new with major repairs done to entire front of vehicle including a replacement dash. Communication was amazing. Cannot fault this insurance company and H Mcartney repairs.

My experience with Markerstudy Car Insurance, associated with Adrian Flux, has been extremely disappointing\. What should have been a straightforward process of dealing with the aftermath of an accident has instead added considerable stress and frustration to an already devastating situation\.

I was involved in a head\-on collision with construction equipment on a construction site\. The consequences of this accident were enormous\. Being without a vehicle affected virtually every aspect of my daily life\. I was unable to work as I normally would, travel freely, or carry out ordinary activities\. It also prevented me from making the journey of approximately 50 miles to Worcester to visit and support my daughter while she was undergoing chemotherapy\. The emotional strain of that situation was considerable, and the accident had a serious impact on my lifestyle and sleep\.

Against that background, I expected my insurer to handle my claim with efficiency, transparency, fairness and a reasonable degree of compassion\. Unfortunately, my experience has left me deeply dissatisfied with the way the claim and settlement process have been handled\.

I have had serious concerns about the handling of my claim, the settlement valuation and the time and uncertainty involved in reaching a satisfactory outcome\. I have also had to seek clarity about my position regarding surrendering my vehicle before a settlement has even been agreed\. In my view, a customer who has already been through a traumatic accident should not be left having to pursue basic answers and work out their rights while dealing with the consequences\.

**An insurance policy is supposed to provide protection and peace of mind when something goes wrong\. What is the point of paying for insurance if the claims process itself becomes an additional source of stress and uncertainty?**

I am particularly unhappy about the wider impact this situation has had on my independence, my ability to work and my family life\. The loss of my vehicle was not simply an inconvenience\. It affected my ability to live normally and, most painfully, to be there for my daughter during a very difficult period in her life\.

I appreciate that insurance claims can be complicated, but that is precisely why customers pay for insurance and expect their insurer to deal with matters professionally\. Customers should not be left feeling that they have to fight for a fair outcome or repeatedly seek clarity about a process they are entitled to expect their insurer to manage properly\.

My experience has seriously undermined my confidence in Markerstudy Car Insurance and the service associated with Adrian Flux\. I would have expected far better communication, greater clarity and a more satisfactory approach to resolving the problems arising from my claim\.

I am still seeking a fair resolution and full clarity over the settlement of my claim\. I believe the way a company treats its customers when they are at their most vulnerable says far more about it than its advertising or promises at the point of sale\.

**Based on my personal experience, I cannot recommend this insurer\.** The entire experience has been deeply frustrating, stressful and disappointing, and I would urge prospective customers to look very carefully at independent reviews and consider how claims are handled before committing themselves\.

An insurer should be judged not just by how easily it sells a policy, but by how it treats its customers when they actually need it\. On my experience, Markerstudy has left me with serious reasons to question the standard of service I have received\.

I sincerely hope the company takes complaints of this nature seriously and recognises the real human consequences that poor claims handling, uncertainty and delays can have on customers’ lives\.

Everything was handled perfectly,
could not have been better.
The repair was spot on and my car returned quicker than I expected.

I found them very communicative, kept me informed all along the way. Very fast response, very pleasant staff. Courtesy car request for automatic due to my disability was met. Very efficient

Very understanding pleasant service.
Fully updated along the way. Good work as good as new. Would recommend 10/10.

Repair did take longer that originally anticipated but this was due to parts been delayed.
Was kept in the loop constantly with phone calls if any updates
Repair carried out to my vehicle is outstanding
Highly recommend

Getting my car repaired after an accident was a very simple process and everything was handled in the background, leaving me as the customer stress free.

The staff were super friendly and took the time to explain the process and the timescales. They sent regular updates and couldn't have been more helpful, plus the work they do is phenomenal!

Definitely recommended.

Very professional and good service

Friendly staff. Communication was great. Explained the process and kept me updated every step of the way.

Fast no fuss drop off of my car and pick up of courtesy vehicle, good communication to keep me updated on the progress of the repairs, flawless repair to the car "like it never happened". Excellent service throughout the whole experience.