The repair work carried out looks very good. Far more work was required than I anticipated. The only problem was the parts were not readily obtainable and so the repairs took much longer than expecte... Voir plus
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Lisez les avis des autres
Handled easily and no fuss by insurer, Turners were kind and helpful, excellant customer service from Jo, think that was the lovely lady on reception, who did not make me feel like a total idiot. An a... Voir plus
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A large red deer landed on our campervan whilst we were driving in Slovenia. We called and were towed within 2 hours to a destination we chose. The vehicle was then remotely assessed from pictures we... Voir plus
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My car was collected at a time to suit me. I was kept up to date throughout with the progress of the repair. My car was delivered back to me on a day to suit me. All contact from the repair assessment... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Coordonnées de contact
45 Westerham Road, TN13 3QB, Sevenoaks, Royaume-Uni
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Excellent
7 k avis
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I was kept up to date at each stage
I was kept up to date at each stage. Even when there was a delay in parts.
14 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Nicola, we are happy to hear that our clear communication about component delays kept you informed. Regards, Dane
Perfect Paint the recommended repair…
Perfect Paint the recommended repair shop were very customer focused they understood my concerns. Very helpful answered all my questions and explained the process of the repair upon collection, great communication. Very happy with the results, highly recommended.
6 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Barry, It is wonderful to hear that the repair shop provided such a customer-focused experience. We are delighted that the team answered your questions, kept communication clear throughout the process, and that you are so happy with the final results. Thank you very much for the high recommendation. Regards, Dane
Awful experience from start to finish.
Awful experience from start to finish.
The first garage involved was unable to carry out the required repairs, so the van was subsequently sent to Steer Sudbury — and, quite honestly, I would only recommend steering clear of them. I had zero knowledge of my van been moved to Steer until receiving a call from Markerstudy asking me where my van was, surely they should have been telling me this information?!
The customer service at Steer Sudbury has been extremely disappointing, with staff being phenomenally rude throughout the process. I have numerous recorded telephone conversations which back this up.
I have now received my van back, and it hadn't even been cleaned before being returned. To make matters worse, the replacement bumper is a different colour to the rest of the van and is noticeable.
After everything I've experienced throughout this process, I would strongly advise anyone considering using this garage to think twice.
An incredibly frustrating and disappointing experience from beginning to end.
6 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Dean, Thank you for taking the time to share your feedback. We sincerely acknowledge how frustrating it was to experience poor communication regarding your vehicle's location, to encounter disrespectful staff interactions, and to receive your vehicle back unwashed with a mismatched rear section. This is certainly not the level of service or quality we aim to provide. Our quality control procedures are being re-examined to ensure all paint work matches correctly and that vehicles undergo a thorough cleaning prior to return. Your comments are essential in helping us improve our processes and prevent these issues from happening again.
If you would like to e-mail your details to Customersupport@Markerstudy.com then I'll be happy to look further into your concerns. Regards, Dane
Thanks for your help Donna
After the accident for which I wasn't responsible, there was some issues with contacting third party who caused accident, after first phone call with your colleague,we didn't get far with it,then came second phone call and lady called Donna, who used her fantastic knowledge and experience and sorted everything out fast and professionally. I would like personally to thank Donna for all the help, I believe that she is excellent asset to your company. Thank you Mr Muharem Konjevic
1 octobre 2026
Réponse de Markerstudy
Hi Muharem, We are glad you enjoyed your experience once your situation was fully addressed. Navigating the aftermath of a collision can certainly be stressful, especially when trying to coordinate with other involved parties. We appreciate your patience during the initial communication, and we are happy to hear that our team member provided the knowledgeable, efficient, and professional support needed to resolve everything smoothly. Thank you very much for taking the time to share your positive feedback about the excellent service you received. We will be sure to pass along your kind words to recognize this outstanding effort. Regards, Dane
Good Quality repair marred by…
Good Quality repair marred by circumstances beyond their control ie lengthy delays on receiving parts and parts received in damaged condition.
Car at Steer Garage from 13th July to 2nd October 2026.
2 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Nicholas, thank you for the four-star rating. We are glad you enjoyed the high standard of our repair work. At the same time, we acknowledge your frustration regarding the extended time your vehicle spent with us due to component shipping delays and damaged deliveries. We are working closely with our suppliers to improve delivery timelines and quality control. Regards, Dane
If I could have given more stars for…
If I could have given more stars for Saxon Accident Repair, I would.
From the very first call from Becky at Saxon, I felt completely reassured that I had professionals dealing with my repairs. Becky was kind, cheery and really helpful. My car was collected from my house by a great guy called Stuart and I was given a really nice courtesy car. My repairs were done in a week and I was kept informed the whole way. The repairs were amazing and they even valeted my car. I would highly recommend them for any accident repairs. Thanks Saxon 😁
7 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Michelle, we are so happy to hear that your experience with our team exceeded your expectations. It is wonderful to know that our communication put you at ease right from the start, and that our collection process and temporary vehicle met your needs so well. We take great pride in delivering high-quality craftsmanship, so knowing your vehicle was returned to you quickly, in pristine condition, and fully cleaned brings us immense joy. Your kind recommendation means the world to our entire team. Thank you for trusting us with your automotive repairs and for sharing such thoughtful feedback about our service. Regards, Dane
Car was returned in very good nick
The car was returned in very good nick. The repair took longer than expected for acceptable reasons but the updates, on line and on the 'repair hub', stopped when the delay became apparent. Having to phone & be told 'soon' 'hopefully tomorrow' then nothing was frustrating. All well in the end.
5 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi, thank you for sharing your feedback with us. We are happy to hear that your vehicle was returned to you in very good condition. At the same time, we completely appreciate how frustrating it was to experience a lapse in communication and vague timelines when your service faced unexpected delays. We aim to keep our online tracking tools accurate and provide clear updates at every stage of the process, so we are taking your comments to our team to improve our communication standards. We appreciate your patience throughout the process and are glad that everything turned out well for you in the end. Regards, Dane
Stacey on reception is lovely
Stacey on reception is lovely, an asset to the team . She could not be more accommodating. If it was not for Stacey I would have given this company 2 stars. Sadly the rest of our experience with Stanways was marred by the receipt of our vehicle. The car was delivered to the wrong address. Due to the fact it was delivered late on Friday we had to wait until Monday to identify where it was. This was because the branch was closed all weekend with no one answering phone calls or responding to emails so 2 full days lost...
Obviously this caused stress and unnecessary worry. It transpired the delivery driver had sent the vehicle to the wrong house, left the keys with the wrong person not even on the same road -located 5 mins away. Thankfully said person was honest and trustworthy and rang the branch to inform of the error. This situation could have been a lot worse. No compensation for this blunder either.
25 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Lytham, thank you for taking the time to share your feedback with us. We appreciate your kind words regarding the helpful receptionist, and we will certainly pass along your recognition to her. However, we deeply regret that the overall delivery process fell so far short of acceptable standards. Misdirecting your vehicle, leaving the keys at an incorrect location, and being unavailable over the weekend to resolve the situation caused significant anxiety and lost time. We completely recognize why this situation caused immense stress and concern.
To address these serious lapses, we are currently reviewing our delivery verification procedures with our transport staff to ensure vehicles and keys are only handed over to the correct recipient after proper identification. Furthermore, we are evaluating our weekend communication channels to prevent customers from being left without support during urgent situations. We take these operational failures very seriously and are taking direct action to ensure this never happens again.
If you would like to e-mail your details to Customersupport@Markerstudy.com then I'll be happy to look further into your concerns. Regards, Dane
Pleased with the work, not the customer service or the courtesy car
The work that was carried out on my car was first rate but the service wasn't as good.
I needed an automatic courtesy car and was given one but it was dirty and company policy is not to include the parcel shelf as they often go missing. This meant I had to always plan my trip if I needed anything of value to go in the car.
Also when I got the car the service warning was on. I called the garage about it and they basically said oh we can't plan for that, implying it had happened since I was loaned the car. I realised after the call that it had been on for 125 days! So I was given a car which needed servicing. It struggled to get up the hills in Yorkshire where I live and I couldn't use it to safely do things like go shopping.
Pleased with the work, not the customer service or the courtesy car.
12 juin 2026
Avis spontané
Réponse de Markerstudy
Hi, we are glad to hear that the repair work completed on your vehicle met your high standards, and we appreciate you taking the time to share your 4-star review. However, we recognize that your overall experience was impacted by the standard of the loan vehicle provided to you. We understand your frustration regarding the cleanliness of the vehicle, the missing rear cover that created privacy concerns for your belongings, and the active maintenance alert. Operating a temporary vehicle that feels underpowered on steep terrain naturally creates an uncomfortable driving situation. Please be assured that we take your observations very seriously. We are reviewing our vehicle preparation protocols to ensure that all loan cars are thoroughly cleaned, fully serviced, and properly equipped before being handed over to our clients. Your feedback helps us improve our customer care standards moving forward. Regards, Dane
Excellent service from Stacey and the…
Excellent service from Stacey and the garage. We were kept informed throughout and work was completed as promised
5 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi, we are delighted to hear that you experienced excellent service and were kept updated throughout the entire process. It is wonderful to know that all the work on your vehicle was completed right on schedule. Thank you so much for taking the time to share your positive feedback with us. Regards, Dane
Absolutely brilliant repair to my car ……
Absolutely brilliant repair to my car … I’m very pleased with all the work and especially with the helpful staff involved
Thank you
6 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Carol, we are so glad to hear that you are very pleased with the quality of the work on your vehicle. It is wonderful to know that our team was helpful and made sure you had a great experience throughout the process. Thank you so much for taking the time to share your kind feedback with us. Regards, Dane
Really good experience
Really good experience, second time round being here (sadly after crashing) always very professional, very good with me, quality of work is fantastic
5 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi George, thank you for sharing your experience with us. While we are sorry to hear about the circumstances that brought you back, we are so pleased to know that our team provided professional service and delivered a fantastic standard of work for you once again. Regards, Dane
Réponse de Markerstudy
Hi Jenni, we are so pleased to hear that your experience was fast, smooth, and hassle-free. Thank you for taking the time to share your wonderful feedback with us! Regards, Dane
Good Service kept well informed…
Good Service kept well informed throughout and car looking good.
5 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Dennis, I'm delighted to hear that you experienced great service and were kept updated on your vehicle's progress. It is wonderful to know that you are pleased with how your car looks. We truly appreciate your positive feedback. Thanks, Pete
AVOID AT ALL COSTS.
I’ve been put into these insurers multiple times over my driving years, but for the first time in my life I’ve had to claim recently.
Firstly their phone system is easily the worst I’ve encountered. It uses a Computer/AI that cannot understand anything you say, asking every detail under the sun.
When you do get through, you’re met with (at lease human!) incompetence. My car was referred to multiple places by accident, ultimately leading it to be sent to a local Bodyshop by mistake delaying the process further.
On top of that,They allow CoPart to decide whether the car is written off, as well as the value (that’s copart, who’s business is selling write offs… conflict of interest much?
The value given was NOT market value (the value needed to replace the car like for like). It wasn’t a million miles off, so I asked for it to be reviewed. I’ve been told this is industry standard procedure. However, rather than Copart review their offer, they send it back to Markerstudy as a complaint. When you call Markerstudy and spend 20 minutes battling their computer system, you’re stone walled by “customer service” telling you the complaint service takes 8 WEEKS. And NOBODY can give you a timeline, NOBODY will escalate your complaint.
So in total that makes 10 weeks without a car I’m still paying finance on. Still paying tax, and probably insurance somewhere too.
I cannot tell you how stressed, anxious and angry they’ve made me throughout this claim process. It not only makes me not want to use them ever again, but it makes me want to never drive again.
They’re doing their best to squeeze me and I’m sick to death of their practises.
19 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Jason, thanks for leaving a review. Firstly I'm sorry to learn with your experience with the automated systems and the issues you have had with the value of your vehicle.
If you have not been able to agree a value with the Copart is it referred to the complaint department. While the complaints department will attempt to resolve all complaints as soon as possible, they do have a maximum of 8-week to review any complaints.
If you would like e-mail your details to Customersupport@Markerstudy.com I'll be happy to look into this for you.
Thanks, Pete
Selected repairer gave good service…
Selected repairer gave good service with an excellent repair, delivered on time. There was face to face discussion with technician at handover of car for repair and on collection.
Differed from the initial discussion with Markerstudy which appeared to be a call centre either reading a AI script or a AI Agent.
3 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Richard, thank you for sharing your feedback with us. We are glad you enjoyed your experience with the repair team, appreciated the direct communication during car handover, and received your vehicle back on schedule. We also hear your comments regarding the initial phone interaction feeling somewhat automated. We value this input as we continuously work to ensure our communication feels personal and helpful at every stage of the process. Regards, Dane
The whole process took far to long due…
The whole process took far to long due to you lot not just getting on with it.
6 octobre 2026
Réponse de Markerstudy
Hi Peter, thank you for your feedback. We regret the delay you experienced and are reviewing our process to speed things up. I've located your claim and forwarded your concerns to the claims team and complaint department to review. You may forward further clarification of your concerns to Customersupport@Markerstudy.com. Thanks, Dane
Customer service
The garage carrying out the repairs where excellent - I did have to chase the insurance company at first but once I did they were very quick and responsive
10 août 2026
Avis spontané
Réponse de Markerstudy
Hi Mrs Gee, we are glad to hear the garage provided excellent service. We appreciate your feedback regarding the initial delay and are glad we resolved it quickly for you. Thanks. Dane
Good service all round
Polite and friendly staff. Work carried out was faultless and very flexible in terms of drop off and collection of my vehicle. Definitely recommend.
5 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Neil, we are delighted to hear that you found our team polite and welcoming. It is wonderful that you were pleased with the quality of the work on your vehicle and appreciated the convenience of our flexible drop-off and collection options. Thank you so much for your kind recommendation! Regards, Dane
Autoworx made a really good job of the…
Autoworx made a really good job of the repair it was that good you would never know the car had been damaged, an excellent job , And the customer care team was exceptional .
2 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi David, I am pleased to hear that you are so happy with the quality of the repair and that your vehicle looks good as new. It is wonderful to know our customer care team provided exceptional service throughout your experience. Thanks, Dane
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