The repair work carried out looks very good. Far more work was required than I anticipated. The only problem was the parts were not readily obtainable and so the repairs took much longer than expecte... Voir plus
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Handled easily and no fuss by insurer, Turners were kind and helpful, excellant customer service from Jo, think that was the lovely lady on reception, who did not make me feel like a total idiot. An a... Voir plus
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My car was collected at a time to suit me. I was kept up to date throughout with the progress of the repair. My car was delivered back to me on a day to suit me. All contact from the repair assessment... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Coordonnées de contact
45 Westerham Road, TN13 3QB, Sevenoaks, Royaume-Uni
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Excellent
7 k avis
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Appalling communication. Took 9.5 weeks to repair during which…
Took 9.5 weeks to repair during which time I was advised they were awaiting parts then it was in the strip shop, back to awaiting parts, back in the strip shop. Told Friday they were awaiting parts then Monday morning was told it was ready to collection, bearing in mind they are closed weekends! I'm then expected to drop my plans at a few minutes notice and return the hire car. Later same day it's not ready. They rang Tuesday and said to collect Thursday then rang Wednesday morning and told I needed to return hire car that day. Absolutely appalling communication. Been advised all along that car was being repaired at my local branch in Rochester, it was actually in Sittingbourne. Was taken to Rochester for me to collect, told it had been cleaned but car was filthy inside and out. Chipped paint to rear door that wasn't there before. Told it had a new wheel but they hadn't bothered resetting it so as I drove away car was showing warning tyre pressure, had to drive back to get it reset. Front number plate still broken so car wasn't actually ready was it. Told new one on order, really they'd had the car 9.5 weeks why hadn't they ordered it in the beginning? Report showed headlight vandalised - it was clearly damaged in the accident but luckily I have photos of this. I rang more than once to query this, no-one called back, I had to keep ringing them. Still no call re number plate either.
1 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Jan, thank you for taking the time to provide such detailed feedback regarding your recent repair experience. We recognise how frustrating it was to endure a nine-and-a-half-week wait, confused timelines regarding parts and vehicle location, and sudden notifications about returning your rental car. The lack of clear communication, missed callbacks, and uncoordinated updates between branches fall far short of the standards we aim to uphold. We also note your concerns regarding the vehicle's cleanliness upon collection, the unaddressed paint chip, the unresolved tire pressure warning, the damaged license plate, and the discrepancies noted on the repair report. Your experience has been documented, and we are reviewing our internal processes, quality control checks, and communication protocols across both locations to ensure these failures in service and vehicle handover are fully addressed and prevented in the future.
We take your feedback very seriously, and we would like to investigate the issues you've raised regarding the claim. If you would like to e-mail your details to Customersupport@Markerstudy.com then I'll be happy to look further into your concerns. Regards, Dane
Excellent and professional from start…
Excellent and professional from start to finish
5 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Ros, we are so glad to hear that you had a seamless and top-quality experience with us. Thank you for taking the time to share your kind feedback and for recognizing our team's high standards. Regards, Dane
Good communication
Good communication through the whole process and even cleaned the whole car afterwards.
Can't fault the workmanship either.
1 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Jerry, I am delighted to hear that you experienced clear communication throughout the repair process and enjoyed returning to a freshly cleaned vehicle. We truly appreciate your feedback regarding our high standard of work. Thanks, Dane
Excellent service
Excellent service. Stacey was very helpful throughout the repair process.
5 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Elaine, we are so pleased to hear that you experienced excellent service and that our team member kept you well supported throughout the entire restoration process. Thank you for sharing your positive feedback with us. Regards, Dane
Brilliant from start to finish would…
Brilliant from start to finish would highly recommend
5 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Stephanie, we are glad you enjoyed your seamless experience and truly appreciate your high recommendation. Regards, Dane
Réponse de Markerstudy
Hi Mike, I'm glad you enjoyed your experience with us. Thank you for taking the time to share your review. Regards, Dane
Drakes, a great local business!
Drakes were very professional, their service was excellent, completed to my complete satisfaction in a timely manner. They kept me informed and consulted about options which, were available to complete the repairs. Their staff were very helpful and went out of their way to make the process easy for us. I would definately recommend them.
2 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi, It is wonderful to hear that you had such a great experience with our team. We are delighted that you were satisfied with the prompt service, clear communication regarding your options, and the helpful support provided throughout the repair process. Thank you so much for your kind feedback and for recommending our business! Regards, Dane
Misleading and deceptive company
Misleading and deceptive company. One of their drivers hit my car. I subsequently received a text asking me to follow a weblink, which I did so after checking with the driver. This weblink wanted me to 'accept their offer' to pay for all damages to my car. I was a bit skeptical so called MISL's mainline and was told this was an automated text sent to all individuals involved with an incident with MISL, however they would not be offering such a service. I feel this is quite deceptive and clearly they have misled me somewhere along the way.
2 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Simon,
I'm sorry to hear about your experience following the incident and understand your frustration regarding the text message you received. We strive to maintain clear and honest communication, so it is concerning to learn that this situation caused confusion and left you feeling misled.
We would appreciate the opportunity to look into this matter further and review how your case was handled. Please reach out to us at customersupport@markerstudy.com with the claim reference details or your vehicle registration so we can investigate what happened and assist you properly.
Kind regards
George
Progress reporting has been excellent…
Progress reporting has been excellent and timely, likewise the quality of the repair. The one negative is that the windscreen washer did not work and the vehicle had to be returned.
I have found the different communications from Adrian Flux, Markerstudy, Vizion and Pentagon all rather confusing. Wouldn’t it be better to have a central communication hub? It seems that all these agencies are already in communication with each other.
4 octobre 2026
Avis spontané
Réponse de Markerstudy
Thank you for sharing your feedback with us and for giving us a five-star rating. We are glad you enjoyed your experience with the overall quality of the fix and our regular updates throughout the process.
We also recognize the inconvenience caused by having to bring your vehicle back to address the issue with the fluid sprayers. Furthermore, we appreciate your thoughts regarding the multiple points of contact. Thanks, Pete
Everything was organised picking my car…
Everything was organised picking my car you and having courtesy car . My car didn't take to long it was like a new car I want to thank all the staff for everything mariamay thank you all
4 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi its wonderful to hear that your vehicle was returned to you so quickly looking as good as new. We are delighted that the pickup service and replacement vehicle made the process smooth for you. Thank you for your kind words and for taking the time to share your feedback with our team. Pete
Clear and quick response to clain…
Clear and quick response to clain enquiries and processing.
20 septembre 2026
Réponse de Markerstudy
hi Mohammad, I'm glad to hear that you experienced clear communication and efficient handling during your claims process. Thank you very much for taking the time to share your positive feedback with us. Pete
This is the first time in 40 years of…
This is the first time in 40 years of owning and riding motorcycles that I've had to make an insurance claim. The staff at Markerstudy were so professional and patient with me. They kept me upto date with my claim and were very supportive.
They made the whole process go smoothly.
Thank you for being patient to an old man who is slow on computers and not upto date with technology
7 septembre 2026
Réponse de Markerstudy
Thank you for taking the time to share such a wonderful review. Making an insurance claim for the first time after decades of riding can certainly feel overwhelming, so it is fantastic to hear that our team was able to put you at ease. We pride ourselves on being understanding, patient, and supportive, especially when navigating digital processes. It is great to know that clear communication helped make the entire experience smooth and stress-free for you. Thanks, Pete
Absolutely superb from start to finish.
29 septembre 2026
Avis spontané
Réponse de Markerstudy
hi Terry, I'm glad you enjoyed your experience with us. Thank you for taking the time to share such wonderful feedback about your seamless visit. Thanks, Pete
Great customer service
I had a great experience with Steer Prestige Maidstone and would definitely recommend them.
There were some significant delays getting parts for my Alpine, but these were completely outside of Steer’s control. Despite this, the team did everything they could to keep me updated and minimise the disruption.
What really impressed me was that, when I needed the car for a trip to Europe, they were willing to get it back on the road before completing the full repair. They worked around the parts delays and made sure I could actually use the car, with the remaining work to be completed once the parts arrived. That flexibility made a huge difference.
The quality of the repair work itself has been excellent, and the car was returned looking fantastic.
A particular mention has to go to John and Lee, who were both extremely helpful throughout. They kept me regularly updated, answered my questions and genuinely seemed to care about getting everything sorted properly.
Overall, a really positive experience with Steer Prestige Maidstone. Despite the unavoidable delays with parts, the communication, flexibility and quality of work were excellent. I wouldn’t hesitate to use them again.
1 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi, I'm glad you had such a positive experience with our team and truly appreciate your thoughtful recommendation. It means a great deal to us to know that our efforts to support you during an unexpected waiting period for components made a meaningful impact on your situation. We always aim to be as adaptable as possible, so we are pleased our team could accommodate your travel plans to Europe by making your vehicle road-ready before finalizing the remaining work. Hearing that you are delighted with the standard of the completed work and the overall appearance of your vehicle is wonderful news. Our staff takes great pride in providing clear updates, answering every question, and delivering high-quality care to ensure your peace of mind throughout the entire process. We will certainly pass along your kind words to the team members who assisted you, as they will be delighted to know their dedication made a difference. Thank you once again for taking the time to share your feedback with us. We look forward to assisting you again in the future whenever you need our services. Thanks, Pete
The company went out of their way to be…
The company went out of their way to be helpful and punctual. Excellent workmanship and presentation.
2 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi, I'm so pleased to hear that our team provided such helpful and timely service. It is wonderful to know you were impressed with the high quality of our work and overall presentation. Thank you so much for taking the time to share your positive feedback. Pete
The repairers steer group excellent…
The repairers steer group excellent work and a shout out to the delivery driver ,awesome bloke
2 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Matthew, I'm happy to hear that you experienced excellent work on your vehicle repair. It is also wonderful to know that our delivery driver made such a great impression on you with their service. Thank you for taking the time to share your positive feedback with us. Pete
At the start of me dealing with…
At the start of me dealing with Markerstudy I had to wait a long time to get through to anyone and when I eventually did they said they couldn't deal with enquirie, but eventually I got there in the end when someone rang me and asked was there anything he could do to help regarding my claim which he did and he understood my personal circumstances which was greatly appreciated and it has helped me a lot going forward so thank you (Matthew) for excellent customer service and listening to my personal circumstances.
21 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Greg, thanks for feedback and are glad to hear that your experience ended on such a positive note. We recognize that the initial delay and difficulty reaching our team caused frustration, and we sincerely regret the inconvenience you faced at the beginning of your claim process. Providing prompt support is important to us, and we are working to improve our call waiting times and initial inquiries handling. Thank you for sharing your experience with us. Pete
Very efficient well supported throughout
Very efficient well supported throughout
1 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi, I'm pleased to hear that your experience was smooth and that you felt fully guided throughout the entire process. Thank you so much for sharing your positive feedback with us! Pete
Good but too many actors involved in claim process
Everything worked out fine in the end. The only reason why not 5 stars? There are so many role players involved with a claim (I counted five from start) and one needs to navigate between these and try and connect the dots and where to go next or return to. Markerstudy emails invariably read: "do not reply to this email", so no assistance there on trying to figure out where to go from when you are trying to navigate this quagmire. So you need plenty of patience and a lot of time on hand. But kudos to their customer relations department if you have a complaint.
4 septembre 2026
Réponse de Markerstudy
Hi I'm pleased that your experience ultimately reached a successful conclusion, and we truly appreciate you taking the time to share your 4-star review with us. We hear your thoughts regarding the complexity of managing multiple representatives during a claim, as well as the frustration caused by automated communications that prevent direct replies. We are also glad our customer relations team was able to assist you effectively when you voiced your concerns. Thank you again for your valuable feedback, as it helps us identify areas where we can improve our services. Pete
Most things happened on time but the…
Most things happened on time but the pickup was botched & part of the repair was incomplete.
16 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi David, I appreciate your feedback and are concerned about the pickup and incomplete repair. If you would like me to look into this for you please e-mail your details to Customersupport@Markerstudy.com
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