The repair work carried out looks very good. Far more work was required than I anticipated. The only problem was the parts were not readily obtainable and so the repairs took much longer than expecte... Voir plus
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Lisez les avis des autres
Handled easily and no fuss by insurer, Turners were kind and helpful, excellant customer service from Jo, think that was the lovely lady on reception, who did not make me feel like a total idiot. An a... Voir plus
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A large red deer landed on our campervan whilst we were driving in Slovenia. We called and were towed within 2 hours to a destination we chose. The vehicle was then remotely assessed from pictures we... Voir plus
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My car was collected at a time to suit me. I was kept up to date throughout with the progress of the repair. My car was delivered back to me on a day to suit me. All contact from the repair assessment... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Coordonnées de contact
45 Westerham Road, TN13 3QB, Sevenoaks, Royaume-Uni
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Excellent
7 k avis
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Very poor service in organising you…
Very poor service in organising you gave us one Garage and then changed it accessing you was very awkward. Once we got the correct Garage, they did speak to us about an issue but they never finished the car to be clarified this again after a wait the repair has been done to a good standard. The workmanship looks good and we are happy with the finish but your overall service is poor.
11 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Karl, thanks for getting in contact with us. I'm sorry to learn about your experience with arranging a garage for the repairs. If you would like to e-mail your details into Customersupport@Markerstudy.com then I'll be happy to arrange a callback to discuss the issues you experienced.
Thanks, Pete
Réponse de Markerstudy
Hi Jason, I'm happy to hear that our staff was friendly and that you received fast service. We truly appreciate your positive feedback! Pete
Easy process and everyone i spoke to…
Easy process and everyone i spoke to was really helpful
11 septembre 2026
Réponse de Markerstudy
Hi, I'm pleased to hear that you found the process easy and that our team was helpful. Thank you for your wonderful feedback! Pete
I was very impressed with how…
I was very impressed with how efficiently my repair was completed which was quickly resolved to a hgh standard and I was kept informed throughout.
11 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Stuart, I'm delighted to hear that your repair was completed efficiently and resolved to a high standard. It's wonderful that you were kept informed throughout the process. Thanks, Pete
Took far too long for damage to be…
Took far too long for damage to be repaired
18 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Ivan, we are sorry to hear about the extended repair time. We understand your frustration and are reviewing our processes to prevent future delays. If you would like to e-mail your details to Customersupport@Markerstudy.com then I'll be happy to look further into your concerns. Regards, Dane
Great approachable people
Great approachable people. I was guided through the process and kept informed step by step.
17 septembre 2026
Réponse de Markerstudy
Hi Artur, we're so pleased to hear that you found our people approachable and that we guided you and kept you informed every step of the way. Thank you for your positive feedback! Regards, Dane
Absolutely disgusting
Absolutely disgusting, so many emails received, click this, click that. Down load this, down load that. Register this. Register that. Log on here. Log on there, I am not a computer I am a human being, staff dictating what I can or can not do. Cant reply to emails as it states you cant reply . Ring up is a joke press this for that press this for anything else. Then its starts all over again press this for that or press this for what ever.
Even thou the other party has admitted full responsibility but they will not budge.so I have to go through my own insurance.... why should I be treated in this way and why does it fill that i am at fault when I wasn't. There attitude is totally disgusting.
15 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Martin, we appreciate you taking the time to share your detailed feedback regarding your recent experience. We are truly sorry to hear about the frustration you encountered with our communication processes, particularly the numerous digital prompts and the difficulties in reaching a resolution for your claim. We understand how disheartening it must be to feel unheard and to face such complexities, especially when another party has admitted fault. We are actively reviewing our procedures to ensure a more streamlined and human-centric approach to customer interactions. Your comments are invaluable as we work to improve our service and prevent similar situations for others.
I've located your claim and forwarded your concerns to the claims team and complaint department to review. If you do have any further query, please feel free to reach out using Customersupport@Markerstudy.com. Thanks, Dane
Excellent repair and we were sorted out…
Excellent repair and we were sorted out really quick by insurance company
14 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Xeno, we're delighted to hear about the excellent repair and that your insurance company sorted things out quickly. We appreciate your positive feedback. Regards, Dane
From first contact to car being fixed…
From first contact to car being fixed in 2 weeks. First rate
3 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Damian, we're so happy to hear that our service, from your initial contact to the completion of your car's repair, was first-rate. We appreciate your positive feedback. Thanks, Dane
The team worked seamlessly with the…
The team worked seamlessly with the insurance company to repair my vehicle. They provided a courtesy car while my car was in repair and kept me up to date with developments. My car was returned to me in excellent shape.
15 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi, I'm pleased to hear our team worked so well with your insurance company and kept you updated. It's wonderful that you received a courtesy car and that your vehicle was returned in excellent shape. Regards, Dane
Excellent service and workmanship
The whole process from start to finish has been very professional, communication excellent and service top quality. Ive had no issues with the process at all and the quality of the work completed on my car was great. No complaints and would recommend.
17 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Matthew, we're so pleased to hear that the entire process was professional and that our communication and service were top quality. It's wonderful that you had no issues and that the work on your car was great. We appreciate your recommendation! Regards, Dane
Exceptional teamwork
Calm from the moment contact was made, every step advised by phone was then documented and followed up with an email. Exceptional team work. Having your car stolen is bad enough but they handled an upset, distressed client with ease and professionalism, thank you !
12 août 2026
Réponse de Markerstudy
Hi, thank you so much for your kind words. We understand how stressful having your car stolen can be, and we're truly glad our team could provide a calm and professional experience during such a difficult time. Your feedback on our teamwork is greatly appreciated. Regards, Dane
The repair was completed very quickly…
The repair was completed very quickly and quality is excellent. All staff were very pleasant and courteous. Overall an excellent experience and I am very happy
16 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Jacqueline, we're delighted to hear that your repair was completed quickly and to an excellent standard. It's wonderful that our staff were pleasant and courteous, and that you had an excellent experience. Thanks, Dane
Very pleased with the work done on my…
Very pleased with the work done on my car
16 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi, we are so pleased to hear that you are happy with the work done on your car. Thank you for your positive feedback; we appreciate it! Regards, Dane
Nutshell bad, markerstudy good!
Had a bit of a bump at the start of the claim when I registered it with my insurer, which turned out to be the broker. But once I spoke to markerstudy themselves, they were super helpful, gave me a dedicated claims handler, and got everything sorted and the car repaired in a quick and straightforward way.
16 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Becky, we appreciate you sharing your experience. We're glad that once you connected with us directly, our team could provide helpful assistance and ensure a swift resolution for your car repair. We value your feedback on the initial claim process. Regards, Dane
Friendly staff answered my questions…
Friendly staff answered my questions reassurance given when I needed it
16 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi, we're happy to hear that our friendly staff was able to answer your questions and provide the reassurance you needed. We appreciate your positive feedback! Regards, Dane
Quick to recover my bike
Quick to recover my bike. Great customer service and support throughout this difficult time.
26 août 2026
Réponse de Markerstudy
Hi Chris, we're happy to hear we were quick to recover your bike and that you received great customer service and support during a difficult time. We appreciate your feedback. Regards, Dane
The whole process went smoothly
The whole process went smoothly. The only anxious part was waiting to get the car booked in. There was a delay in getting my car back, apparently due to parts shortages but I had a lovely courtesy car so it didn't cause any problems. My car looks like new and the garage staff couldn't have been more helpful. So friendly and answered my questions.
11 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Pauline, we're so glad to hear that the repair process went smoothly for you overall! We understand that waiting for your car to be booked in can be a bit anxious, and we appreciate your patience with the slight delay due to parts shortages. It's wonderful to know that the courtesy car helped prevent any inconvenience. We're thrilled that your car looks like new and that our staff were friendly and helpful in answering your questions. Thank you for your positive feedback! Regards, Dane.
Body Perfect My experience was very enjoyable.
My experience was very enjoyable.
They did a superb job of the repair.
15 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Michael, we're so pleased to hear that your experience was enjoyable and that the repair was completed to such a superb standard. We appreciate you sharing your positive feedback. Regards, Dane
Very poor service
Very poor service, accident occurred on 22/07/2026 still waiting for the assessment team to call me back. My car being a Toyota, but was booked to Honda dealer how disgusting is that. Rebooked car in a different body shop kept car for over a week, and still no repair. AND NO CAR why have I paid for insurance. It’s absolutely disgusting service. I had customer service call me 16/09/2026 and offered me £30 for the inconvenience caused. What a pathetic service. Im still waiting for customer service to call me, which still hasnt happened.
22 juillet 2026
Avis spontané
Réponse de Markerstudy
Hi Nad, I am truly sorry to hear about the frustrating experience you've had with your car repair and the delays you've encountered. I understand how upsetting it must be to be without your vehicle for so long, especially after an accident.
If you would like to e-mail your details to Customersupport@Markerstudy.com then I'll be happy to look further into your concerns. Regards, Dane
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