Markethairextension Avis 

409
TrustScore 3 sur 5

3,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Placed 3 orders 2 weeks ago, still waiting for my order. The customer service is awful, I have emailed several times with no reply, I have tried calling the “toll free” numbers where is just rings. T... Voir plus

Noté 5 sur 5 étoiles

I order quite frequently since discovering the website, they are much more affordable than ones you find on Amazon. Better quality also. I purchase 24 inch black extensions and sometimes some blonde o... Voir plus

Noté 5 sur 5 étoiles

Overall good experience. I ordered 9PC 22 INCH clip in extensions in shade #16, on the 7th of January 2023. They arrived 19th of January 2023, so within the promised 10 business days (for Australia, N... Voir plus

Noté 5 sur 5 étoiles

My 5th time ordering from here, 2 full heads per year of the nano ring 24” red extensions, they are just perfect EVERYTIME! The length is amazing and the quality is second to none, the nano links are... Voir plus

À propos de l'entreprise

  1. Perruquier
  2. Salon de coiffure

Écrit par l'entreprise

Customer Service Working Time: 9 a.m. to 6 p.m., Monday–Friday Rest on Saturday and Sunday Times Will Vary When Meet Special Case MarketHairExtension is committed to offering the best hair products. MarketHairExtension has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% remy human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

409 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,1

Tous les avis

(409)

25 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

WARNING. CAUTION using this company.

Awful experience so far. Phone calls are relegated to leaving voice mails. No return calls have been. Issued forth for 6 days AFTER the initial 10 wait days for purchase arrival. Often times voicemail option is even cut off and ended. Customer service is reprehensible. Skirting your questions and concerns with platitudes of ' well check with our warehouse, should be soon, we encourage you to track your order at the link here ( and the tracking is messy, non sensical- for example. My order is sitting in Canada at a warehouse waiting for customs clearance for 5 days. Yet tracking states right below that it will then be sent to China ....four other destinations that are not discernable. Yet my order cake from India. Destination Canada. Makes no sense). It been 4 days of chatting online ( no help whatsoever. Feel like I'm talking to a wall). Then when the very brief automated response confirmed my order number and tracking number.....she states the wrong order, the wrong number of bags, wrong length and wrong color! Giving anyone who's thinking to order from Market Hair Extensions just my CURRENT personal experience. As things sit now. I've stated if the hair, correct color, Remi, correct length and correct amount of bags are not in my hands tmrw. That I want a refund initiated and all the details I need as to when my money will be back in my account. My last note was that for as long as they take to either have the hair in my hands tmrw OR providing me detailed info and confirmation that my refund is initiatedm I will have my assistants posting our experiences on all platforms, threads, reviews.....that will be updated as to the conclusion of this disastrous company. Of course there are more details. Of which will be shared in further reviews. For now....if you don't have hours to be trying to understand, figure out, wait, or mitigate what are actually very easily remedied questions and conclusions.....keep searching for another company. One that's efficient, quality hair, quality service, prompt and accessible feedback, customer service. Will keep you updated as to what this company does tmrw.

Update: I offered the courtesy to this company to act in good faith to either fulfill the correct order or to refund me. We can see their public reply which is more communication than I've recieved from them in two weeks time of making 2 phone calls and using their chats...which prompted no no specifics. So this is a start. What the readers might appreciate knowing is I also recieved behind the scenes after their reply to us here.... via email "LEGAL documents"threatening me. We shall see what Monday brings.

28 mars 2024
Avis spontané
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Réponse de Markethairextension

Dear Barb

I have checked your order has been shipped by standard shipping method to Canada, usually it would be fast, but sometime the delay happened , it depend on the address of your order and controlled by canada post office, if it is a remote address there will be a delay, Hope you can understand us, and your kind corporation are greatly appreciated by the whole Market Hair Extension Team.
pls contact us customerservice@markethairextension.com, i will push the csr team to resolve your problem next Monday.
Jacky
MarketHairExtension

Noté 5 sur 5 étoiles

Fast and satisfied with my new look.

My micro loop extentions were a dream to install myself, the hair quality was worth the price and the little wait for delivery. I do recommend investing in the install tools as they really assisted with install and the speed of my install. Super investment. Thanks Market Hair Extensions

4 février 2024
Avis spontané
Noté 5 sur 5 étoiles

gold star as far as online sites go!!!

my package was delivered way quicker than I thought it would be. and was a fair price for the actual products. shipping was a little expensive for my liking however it is what it is. the chat customer support was pretty good when I had questions and the tracking service is bang on point so all in all yea 5 stars. good on ya keep up the good service and products 🙂

21 février 2024
Avis spontané
Noté 5 sur 5 étoiles

What I appreciate the most...

What I appreciate the most is their selections of colors. When I placed my first order I was worried about it being obvious and not matching my hair....the opposite happened. It looked so natural and blended so well into my hair that ppl didn't ever realize I put them in. I'm on my second order as I wanted to try out a wavy style.

22 janvier 2024
Noté 1 sur 5 étoiles

Worst customer service - total scam of a company

Do not buy from this company - it’s a total scam. They advertised the hair extensions as an auburn/natural red head colour which looked perfect in the photos online, but they are just a badly dyed dark/cherry red colour and the hair is thin. Ok fine - but as soon as I realised this I contacted them for a return and refund, as their policy online allows this within 7 days of receiving this product. She offered me 5% compensation (which is $5 of a $100 order), and after responding that I would like to just return the product, she seemed adamant that it was not cost effective for me to return the hair (she mentioned deducting shipping costs, restocking fee and handling fee from my refund even though the policy said nothing about deducting a handling fee, and I would have to pay the return shipping anyways). After a month of back and forward emails in which she used the postage company’s being busy and losing packages as an excuse and just kept offering me “compensation in order to keep the hair” which was only going to be maximum of $10, she still will not allow me to return the hair and I have now been ghosted and they won’t respond to any emails. So yeah, I would avoid this company if you are wanting to return anything!

28 novembre 2023
Avis spontané
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Réponse de Markethairextension

Dear Charlotte
sorry for the delay response because of the our csr girl is on christmas holiday, if you don't like the color, you can return it back, we will do the refund for you, pls contact us customerservice@markethairextension.com, i will push the csr team to resolve your problem asap

Markethairextension

Noté 1 sur 5 étoiles

My last purchase a couple of months ago…

My last purchase a couple of months ago was terrible. The hair was so coarse. Tangly and half of it broke off. I just purchased it again hoping I’ll get a better batch of hair. I’ve purchased from here multiple times. I hope it was a one off or I will stop buying from here.

6 octobre 2023
Logo de Markethairextension

Réponse de Markethairextension

Dear Cristina:
thanks for the new order, we will double check before we ship the new hair out, If you are not satisfied with our products when we receive the hair, please email us with the photos of the hair extensions you received and your order number. customerservice@markethairextension.com We will help you solve your problems.
Thank you

Noté 5 sur 5 étoiles

My 5th time ordering from here

My 5th time ordering from here, 2 full heads per year of the nano ring 24” red extensions, they are just perfect EVERYTIME! The length is amazing and the quality is second to none, the nano links are basically invisible and no one knows it’s not my real hair, perfect colour match aswell!! by far the best extensions I’ve ever used and will continue to purchase from market hair extensions! Great value for money!! Very happy client

12 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

I’ve brought so much hair from here I…

I’ve brought so much hair from here I don’t go anywhere else. The tapeins microloop and glue extensions are the best. I don’t recommend the clip in tho the very first time I straightened them they were fried, I don’t believe they are full remy hair and very thin at the bottom. But the micro-loop and tapeins I highly recommend them last about 8months.

6 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Beautiful Purchase

The hair from Market hair Extensions is absolutely beautiful hair. I wouldn't bye from anyone else as here the prices of the hair is a great price and the quality of the hair is no 1 .

9 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

Appalling customer service

Appalling customer service. If you have the unfortunate task of sending anything back to Market Hair Extensions you will have a fight on your hands. They will avoid sending you a returns label or an address to return the product. In my case, I was sold Hair Extensions, NOT as described. This was for the value of £140. I am appauled with their unprofessional trading standards and lack of co-operation. I tried to send the extensions back the very same day I received them. The colour was completely different from advertised and the quality was disgraceful. Please be aware they will NOT make it possible for you to return your product. AVOID THIS COMPANY AT ALL COST. There are far better Hair extension companies you can buy from that are professional and give a professional custom care service expected.
The attached photo is the straw like dirty coloured blond hair I received. It was shown and described as Grey on the website NOT blond. Market Hair Extensions will no doubt reply to this review and advise me to get in touch to send the hair back. I have tried this for weeks with no joy. I am now getting legal advise.

4 août 2023
Avis spontané
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Réponse de Markethairextension

Dear L McNmara:
Sorry for any inconvenience we caused to you. Usually we have 2 kinds of grey to satifiy our customers' demonds. One is dark grey and the other is light grey. If you are not satisfied with the color, our exchange or refund is guaranteed. Please email us. customerservice@markethairextension.com We will help you solve your problems.
Thank you

Noté 1 sur 5 étoiles

Realized why I hated the first order I…

Realized why I hated the first order I had years ago. Made a mistake buying again!! One week and I had to remove them. Don't believe the "reviews". There's no where to leave actual feedback, so they clearly filter. 🙄 do not buy.

* hair is not good quality, one wash and they frizz and dry up. No matter what salon quality shampoo and conditioner you use it will not help.
* tapes are super thick and uncomfortable. No bend.
* color is way off from photos on website, despite possible differences via devices. It's way off.
* length is not as described. I ordered 22" and got 18".
* hair is not 100% human/Remy. Lots of strings and plastic strands.
*sheds like crazy

Save yourself the hassle. Better off buying cheap hair off Amazon tbh

15 septembre 2023
Avis spontané
Logo de Markethairextension

Réponse de Markethairextension

Dear Customer:
Very sorry for any inconvenience we caused to you. Our hair is 100% human hair, you can have a test by yourself. We serve many happy customers all around the world and have a good reputation. If you are not satisfied with our products, please email us with the photos of the hair extensions you received and your order number. customerservice@markethairextension.com We will help you solve your problems.
Thank you

Noté 5 sur 5 étoiles

Love the extensions

Love the extensions - I am a repeat customer - seamless service - from ordering to delivery - arrives super quick and in great condition, and love the hair - feel like a rockstar

20 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Girls

Girls, don't buy your hair here, after a week I had to take it off, it couldn't even be combed and I took it off for 4 hours, which normally takes 45 minutes, you buy 100 gr and you get 86 gr

5 août 2023
Avis spontané
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Réponse de Markethairextension

Dear Thomastomasek Thomas:
I am very sorry that I didn't search your order according to your name and also very sorry for any inconvenience we caused to you. Our hair is hand-made, it is usual to have a little weight difference, but it may not have such a huge difference, maybe you can change a scale to weigh the hair extensions. If you are still not satisfied with our products, please email us customerservice@markethairextension.com Our refund is guaranteed.
Thank you

Noté 1 sur 5 étoiles

This company ripped me off

This company ripped me off! Firstly they sent me faulty extensions with a black line through them. Then they replaced them with the wrong colour. Both times suggesting to me to dye them myself to fix their fault! I had to pay for shipping from Australia to China both times to return the items. Then they short changed my refund by $52.50!! Claiming it was for shipping fee, handling fee and re-stocking fee. (I paid for the shipping myself at $18 each time!), Do not buy hair extensions from this company. Poor quality and the worst customer service.

19 juillet 2023
Avis spontané
Logo de Markethairextension

Réponse de Markethairextension

Dear Jody:

Very sorry for the inconvenience we caused to you. Usually we won't offer exchange for our customization. But we have exchanged the hair extensions for you one time, we changed the color of the hair extensions for you for free.

If you still are not satisfied with the color of the hair extensions, we can exchange for you again, but you may need to bear the shiping fee.
Thank you for your understanding.

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