Marriott Avis 

Worst hotel stay ever. What is supposed to be a premium brand treats its guests terribly. Stay elsewhere.

The Best Rate Guarantee is fake!

I booked the Phuket Westin for June 2022 through Marriott.co.uk. The rate I got is £235 each room. 10 mins after booking, I realized the price on reserving.com is much cheaper (only £199 each room). So I submitted the BRG price match request. However, BRG customer service team simply said they can't see the price.

I then used another website zenhotels.com to search. Their price is £208 for each room. I submitted another BRG price match request. The customer service team replied again. The hotel cannot be booked on this website. So they rejected my request again.

As an old Marriott customer, I will never use or recommend this hotel group anymore. Farewell, Marriott.

The worst 4 star I have stayed in EVER .

Poorly trained breakfast ,general e.g reception ane housekeeping staff .

Had the misfortune of stayed there 4 nights over the 1st May day Bank Holiday 2022

1.No sky T.V in room whole hotel .

2.inches of dust under the beds.

3.Housekeeping didn't wipe the surfaces in the bathroom or bedroom cabinets and left room unvacummed despite there being obvious things that needed vacuuming.

4 .No vegan option breakfast or dairy milk available at breakfast I had to wait 10 mins for a small jug of Soya .

I'm have been currently been waiting for an hr for clean Bath towels despite leaving the dirty ones initiallly inside the bathroom and then outside the door which had no Do not Disturb signage on.

Lastly ,how can a paying guest lodging for the hotel be expected to pay for parking ?

I'm have been currently been waiting for an hr for clean Bath towels despite leaving the dirty ones initiallly inside the bathroom and then outside the door which had no Do not Disturb signage on.

Waiting for reimbursement of points used to pay for the breakfast and breakfast fee to be nulled

Dr Jacqueline Wabara (Nwokoma)

"Marriott pauses opening new hotels, investment in Russia" but is still taking bookings for its Russian hotels. I realise that the company's investment precedes the invasion but this is now blood money. The sooner it is out the better as this brutal and oppressive regime is clearly a threat to world peace.

Marriott Swansea
I have been over charged, my bill £129.91 and they are taking £189.73. At the moment, no refund, told there is something wrong with the computer.
It’s a pain in the bum sorting it out!

Hands off Marriott Bonvoy (Germany), so my clear message. In November, M&M advertises on its own website that as a Marriott Bonvoy member, you should book a hotel there - for a defined - period of time and, if you meet all the premises, enjoy a 12-fold Miles and More mileage credit. I have met all the premises and now I am being referred back and forth between M&M and Marriott Bonvoy - like a douche - without getting my mileage entitlement met. Both refer to each other as NOT having jurisdiction. Apparently a cyber attack by ONE-WORLD on LH Miles and More and IHG Hotel Group on Marriott Bonvoy? Clearly fraud to me. Eduard Zimmermann already spoke earlier of Nepper, Schlepper, Bauernfängern. I can only advise EVERYONE, do not get involved in the promises of Miles and More and Marriott Bonvoy. They are running after their right in many cases. This is not the first time I have had trouble with these companies. Mileage reimbursement periods are set far behind, stays are only credited after a follow-up so that the customer forgets about the reimbursement. If you don't ask, you often come away empty-handed. There are many hidden footnotes that quickly expose a full-bodied promise as simple bait, in my opinion. Here one plays on the forgetting and the MUNDTOT machen. I expect a different solution to the problem from reputable companies and do not carry it out on the backs of long-time customers. Basically, M&M and Bonvoy has not earned one star for this impudence. Unfortunately, you have to click at least one star. ..by the way, dear Marriott Bonvoy service team (no matter where you are on this planet and hiding), to stand mute and evade any discussion with the customer (especially also under the German e-mail address), shows a maximum of arrogance and customer disregard. Apparently, the largest hotel group is still doing too well, and is at least not interested in a good supplier-customer relationship.

Just returned from an overnight stay at the Tudor Park Marriott, Maidstone. Only decent thing was the food - fantastic.
Whole hotel is now very, very dated and in desperate need of refurbishment. Very disappointed at the lack of communication upon arrival. Had booked a deluxe king room and had been put down for a twin!! Asked about booking for a swim in the leisure centre - told you didn't need to. Went down to find it really busy and swimming lessons were just starting. Why were we not told this when checking in??
The TV in the room kept turning itself off when you tried to use the tv guide and scroll through. Picture quality very poor. Contacted reception to ask why and to be told the whole system was being up-graded. Not much good if you can't watch the TV!!!! Again, something we should have been told on checking in. Really disappointed.

Whilst delivering a training course at the Courtyard Marriott Oxford South for 3 days It was a fabulous experience as I was looked after by Cipriani, operations manager and Aga, guest services. Nothing was a problem for both of them and Aga looked after myself and my delegates with the best customer service I have ever experienced. Thank you.

Nice place for coffee, until you go 10 minutes over your free parking and it costs you £185. Will never go back and nor will my business.

WARNING IF YOU ARE LOOKING TO USE GYM!!!!
I was very upset with my stay at Hanbury as I came to stay for the amenities…
I wanted to not only use the pool, but the gym also I was very disappointed as the gym had a trainer named Lilia who has her bag and clip board, and sits on the equipment while guests are trying to use it…
She runs her business out of there … a gentleman in the gym went to use a part of the equipment and she said you cannot use that I am using that… when she was sitting on the equipment …doing paperwork… and eating her food she’s brought from home its obsurd totally nuts…I have stayed at many high End hotels including marriott and never experienced such a thing.

Moxy branches are a disgrace
Their Moxy branches have incompetent and low level people who do not understand any customer service. They should not be working in hotels at all. It is a disgrace to pick people who seemingly are from the streets with no education on hospitality. Avoid the Heathrow/Bath Road one and watch out for reception staff like Ana who came into rooms without consent and lockers being emptied of your belongings on the ground floor. Speaking to Marriott on this and they argued instead of fixed their staff issue. They tried to bribe me instead but they can actually be sued for their disgusting behaviour

Aloft Exel: Joke. Fast check out - put card in box and they then email invoice. I need invoice for expenses. Does not turn up. Ring customer car - they put request in. Still not emailed - I cant expense the room!

Brilliant room, lovely food, great customer service, from the minute I stepped into the hotel the lady at the reception was far to kind and answered all my questions.

Preston Marriott Hotel.

My husband and I stayed at the Preston Marriott Hotel for one week, as we were staying for a week we paid for a deluxe room, the room was small, we had no fridge and given paper cups, the tea and coffee was not replenished daily, I spilt wine on the bed sheet, not changed for three days.
We used the swimming pool, after coming out of the pool my husband eyes were irritated, itchy very sore, we had to buy optrex to try and sooth them, the steam room was not in use.
The bar man run out of Paroini, and Stella only offered Becks, he would switch the air con on too hot, it was not cold, certinally not required, only seem to come on around 9pm seem to me that it was to empty the bar. Breakfast was cold and over priced. One evening I had to send back a meal as the chicken was chewy.
There are to many young people running this hotel, no experience, didnt really know what they were doing, this is a beautiful hotel in beautiful location but not worth the money due to the service, really disappointed, I could have saved myself around £450 and got better service at a premier inn.

After having a table booked for more then 6 weeks 2 days before we was to attend a phone call telling us they had to cancel due to another event. Poor service wouldn’t even let me speak to a manager all I was told is we have an exclusive event and we now can’t go. The supervisor was rude and said “there is nothing I can do and hung up”.

Our visit to the Marriott in Waltham Abbety has been excellent. Hotel has been meticulously kept well & staff (Victoria) provided us with an amazing tour for our clients event). We appreciate herself going above and beyond to assist us during our visit. On behalf of our company, we Highly recommend!

Marriott hotel Kensington.
After booking this hotel because it said it had parking and after calling twice to ensure I would have a parking space and being assure I would be given a parking space when when I arrived at the front desk I was very disappointed to find the parking was a public car park with about 15 spaces which was full ! So, no parking available ! I spent two hours driving round trying to find a space. Eventually we parked in the Kensington town hall car park about 0.7 miles away ! We chose this hotel specifically because it advertised parking !
Apart from that problem though we had no problems with the room or staff. Great place to stay just don’t bring your car !

Preston Marriott is not as it is portrayed on its website. Behind the 'country house' facade is a large, dirty, once-modern building with all the charm of a Young Offenders' Institution, except the antisocial young scallywags can expect cleaner accommodation and better food.

I had a revoltingly bad stay at the Preston Marriott. They charge top dollar, but the hotel was grubby throughout and my room was smelly, dirty and dilapidated. Stained carpets, pitted lino on the bathroom floor, a broken phone and light, I could go on. They even try and charge you for the wi-fi.

The restaurant was closed but the bar had a limited selection of food. Sadly, this was stomach-churningly disgusting: totally inedible. Unlike other hotels and restaurants I visited on my trip, the servers did not wear masks and were poorly trained. Covid-wise, I did not feel safe at this hotel.

The facade looks like the photo on the website, but behind the front wall is nothing like it. It was revolting. I'll never stay at another Marriott.

I stayed at your Manchester airport hotel before a business trip recently. The spa was fantastic and breakfast was great! Thanks for a great trip

Marriott Hotel York.

As a Marriott Hotel member I was extremly disappointed with Marriott York. one of the reasons you go to Marriott is to get the same high quality of hotel all over the world. This falls far short. reception staff were poor, couldn't be bothered, had to ask for information that should be routinely given. in a day when hygiene is top priority, bathroom towels were soiled. what a disgrace, what is going on?