The company writes inaccurate responses on Trustpilot to make it look like they’re not at fault. They are well aware of my order, since they just cancelled it and then increased the price of the same... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Avoid at all costs , absolutely shocking website / seller. Thankfully i paid through Klarna to avoid this risk but I purchased an item for £180 almost a month ago and heard absolutely nothing from the... Voir plus
L'entreprise a répondu
See my previous review regarding this company. DONT use them please. Shocking customer service and we still haven’t heard back from them whatsoever. Luckily we payed via klarna and they manage... Voir plus
L'entreprise a répondu
Had issue with slippers being too small, arranged exchange and was all sorted within a few days. Only gripe would be that there was no delivery invoice with either shipment. No clear return instructio... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Exclusive Footwear & Streetwear Store. Guaranteed Authenticity, Worldwide Delivery & Hassle-Free Returns. Shop The Latest Releases Now.
Coordonnées de contact
3,0
Moyen
107 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Order never arrived .
Order never arrived .. no response to my emails from Marsdens .. took a claim via PayPal to get my money back after a month of waiting. First refund failed & PayPal closed case in my favour. Never again!!!!!!!
23 décembre 2022
Réponse de Marsden Sneakers
Hi Sam,
Thank you for taking the time to leave us a review.
We do apologise for the inconvenience caused. However the specific variant ordered by yourself is a US-exclusive release meaning it would take longer than usual to dispatch. As stated on our website, some items can be fulfilled by our specialist group of suppliers where demand exceeds supply.
As you stated, we issued a full refund with PayPal as soon as we figured we would be unable to fulfil your order in a reasonable timeframe. We hope that, should you choose to order again, that your next experience will better reflect the high-standards held at our company.
Kind regards,
Marsden Sneakers.
DO NOT ORDER
DO NOT ORDER
I believe this company is a fake. I ordered some Air Jordan’s, £240, on 07/10/22. I haven’t received them (30/10/22.) I emailed, as that was the only contact information given. No phone number or address. I received an email - “ As the variant you ordered is yet to release in the UK, we've had to source it from one of our trusted international suppliers, subsequently prolonging the time it will take us to fulfil your order.
The processing period can take up to a week, but the pair is on its way and will undergo authentication as soon as it lands at our location. Once authenticated, the shoes will be dispatched using an express next day method.
We will update you throughout the whole process, so you can be fully aware of when to expect your shoes.
Thanks for your order,
Marsden Sneakers.”
I’ve tried to get in touch again on several occasions, but no response.
7 octobre 2022
Avis spontané
Réponse de Marsden Sneakers
Hi Sarah,
Thank you for taking the time to leave us a review.
We do apologise for the inconvenience caused. However as you've noted in your review, the specific variant ordered by yourself was a US-exclusive release meaning it would take longer than usual to dispatch. As stated on our website, some items can be fulfilled by our specialist group of suppliers where demand exceeds supply.
We hope that, should you choose to order again, that your next experience will better reflect the high-standards held at our company.
Kind regards,
Marsden Sneakers.
DO NOT ORDER FROM MARSDEN SNEAKERS!
DO NOT ORDER FROM MARSDEN SNEAKERS!!
Sent me the wrong shoes, ignored many emails, eventually sent them out even though I had legally requested to cancel my order, and will now not accept a return or give me a return address. Their reasoning is because I ‘exchanged’ the trainers previously…when I didn’t I just returned the wrong trainers they sent to me!
Marsden sneakers tried to scam me by changing their policy AFTER I had made an order and AFTER I had received the incorrect trainers. Luckily, I screenshotted before they changed it so I have evidence I am liable for a return.
Luckily I ordered through Klarna so haven’t paid a penny but I do not want any one to be scammed for their hard earned money!!
Also want to add their communication is poor, they ignore emails, don’t know how to run a business and don’t know the law or customers rights.
I have reported to Klarna, trading standards and also awaiting a response from citizens advice to see what other official bodies can inform this guy on how to run a business.
7 mars 2022
Avis spontané
Réponse de Marsden Sneakers
Hi Jasmin,
Thank you for taking the time to leave us a review.
We do apologise for the inconvenience caused. However the specific variant ordered by yourself took a little longer than usual to dispatch. As stated on our website, some items can be fulfilled by our specialist group of suppliers where demand exceeds supply.
We've since checked the order status to see that the item was delivered on 14th February 2022. All items are professionally authenticated and verified prior to dispatch, so any claim of an incorrect item received are immediately void.
We would have been more than happy to exchange/refund your order. It is your obligation to notify us of your return request upto 14 days after the item has been delivered – which you did not do.
We hope that, should you choose to order again, that your next experience will better reflect the high-standards held at our company.
Kind regards,
Marsden Sneakers.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.