Dec Lee and Jordan all worked incredibly hard from the moment they arrived. Dust covered the interior, layed tarporlin outside to catch debris. Removed huge living room complicated window & fit... Voir plus
L'entreprise a répondu
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Dec and Jake did a great job of replacing our windows , left everywhere tidy and demonstrated how to use the windows to clean the outside. Great job, friendly and polite :)
Quality service. This was an insurance claim, burnt the window with the mirror reflectingon the frame. Bart was very hardworking he had to carry his gear up 2 flights of stairs. The new window has b... Voir plus
L'entreprise a répondu
Two friendly Plymuff' guys Chris and Paul spent couple of hours fitting my new garage door , job well done, great banter whilst they worked, all round good experience 👏 Thank you lads 🫡
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Martindales Ltd are the UK’s leading supplier to the insurance industry re: repair and replacement services for windows, doors, locks, conservatories, as well as patio and garage doors. We also provide this service direct to property owners.
Coordonnées de contact
Union Road, BL2 2HF, Bolton, Royaume-Uni
- www.martindales.ltd.uk
4,8
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My insurance claim went through…
My insurance claim went through Martindales. Very helpful and efficient service. Kept me informed and kept to the agreed fitting date.
Aidan & Ryan came early this morning - fitted my new window and cleared up taking old window, all within the hour. Cannot fault their service. Very pleasant and efficient work. Thank you
26 juin 2026
Avis spontané
Réponse de Martindales Limited
Dear Diane,
We really appreciate you sharing your experience. We're pleased your claim was handled smoothly and that you were kept in the loop throughout. It's great to hear Aidan and Ryan made such a positive impression — we'll be sure to pass your feedback on to them. Thank you again.
Best regards, The Martindales Team
Great service
Graham and Ian were first class in replacing our damaged patio doors. Very professional and efficient service
25 juin 2026
Avis spontané
Réponse de Martindales Limited
Thank you for taking the time to leave a review. Graham and Ian will be pleased to hear this, we'll make sure the feedback gets back to them. Thank you again.
Best regards, The Martindales Team
Martindales were appointed by my…Insurance Company
Martindales were appointed by my Insurance Company to replace my garage door. They have been an excellent company to deal with from day 1. The Surveyor visited site very quickly and provided me with all options, we were able to upgrade to our chosen colour at cost price. A fitting date was booked for mid July, then I got a call late yesterday afternoon saying a cancellation window had opened up, the workmen were here at 0830, job complete by 1015. The workmen who came were very professional, polite, chatty and got on with the job in hand, clearing away all rubbish etc. I would highly recommend anyone looking for a replacement garage door to contact Martindales for an excellent professional service from start to finish.
I must also give credit to all the office based staff who have been excellent throughout, dealing with any queries etc.
P.S - I will arrange to get the clamp the fitters accidentally left behind back to you in the post soon.
25 juin 2026
Avis spontané
Réponse de Martindales Limited
Dear Mr. Rowlands,
Thank you for such a detailed and generous review. It's great to hear the process worked well from the initial survey right through to installation — and that we were able to offer the colour upgrade. We're glad our fitters were with you promptly and had everything wrapped up efficiently.
We'll pass your kind words on to the office team too.
As for the clamp, don't worry, we'll speak to the team and try to arrange to collect this.
Best regards, The Martindales Team
Excellent service provided by Martindales
Excellent service provided by Martindales team (Don & Curtis). Arrived promptly and got straight on with the job. Did an excellent job, cleaning up mess left behind, and making good the minor cosmetic damage caused by replacing windows and doors.
24 juin 2026
Avis spontané
Réponse de Martindales Limited
Thank you very much for taking the time to leave a review. This is the standard we hold ourselves to - prompt, thorough and leaving every job properly finished. Don and Curtis will be pleased to hear this.
Best regards, The Martindales Team
Graham & Ian arrived today to replace…
Graham & Ian arrived today to replace the glass panel in the door that was smashed by a burglar last week! Both guys were very polite, respectful and efficient too. Graham tweaked the doors so they’re both now easier to open whilst Ian loaded the van with the temporary wood and broken glass etc! All done in 15 mins
Very impressed 👍
24 juin 2026
Avis spontané
Réponse de Martindales Limited
Dear Alan,
We're thrilled to hear you had a positive experience with Martindales Ltd. This is exactly how we endeavour to work - politely, efficiently and with minimal disruption to our customers, especially after something as unsettling as a break-in. We're extremely glad Graham and Ian delivered that. We'll pass your kind words on to them both — thank you very much for taking the time to leave a review. Please don't hesitate to get in touch if we can be of assistance in the future.
Best regards, The Martindales Team
Graham very nice man the service was so…
Graham very nice man the service was so quick and nice everthing they done
23 juin 2026
Avis spontané
Réponse de Martindales Limited
Dear Ray,
Thank you for the kind words about Graham and the service provided, we'll be sure to let Graham know. We're very glad to hear the work was completed to your satisfaction.
Best regards, The Martindales Team
Outstanding service - door looks brand new again!
I’ve just had Martindales out to repair my front door following an insurance claim, and I couldn't be happier with the results. The technician did a brilliant job and made it look exactly like it did when it was brand new.
He went above and beyond, taking the time to touch up some marks on the door that weren't even part of the original claim. He was incredibly polite, thoughtful, and even offered some really useful advice on maintaining it. To top it all off, he cleared up after himself completely, leaving the place spotless. Fantastic service and a real credit to the company—highly recommend
18 juin 2026
Avis spontané
Réponse de Martindales Limited
Dear George,
Thank you so much for taking the time to leave such a detailed review. It's fantastic to hear the repair exceeded expectations, and that our technician went the extra mile with those additional touch-ups, we always strive to achieve an excellent result alongside outstanding service.
If we can be of assistance in the future, please don't hesitate to get in touch. Thank you again.
Best regards, The Martindales Team
Graham came and fitted a new window and…
Graham came and fitted a new window and he was great. On time. Efficient polite and a great workman. Thoroughly recommend him.
18 juin 2026
Avis spontané
Réponse de Martindales Limited
Dear Mel,
Thank you kindly for taking the time to leave a review. It's really great to hear Graham made the whole experience so smooth - we'll be sure to pass your comments on to him. Thanks again and we very much appreciate the recommendation.
Best regards, The Martindales Team
Martindales Ltd
The two people who did the work (Graham and Ian) were excellent, the work was carried was faultless it's just unfortunate that the same can't be said about others I relied upon, there was an error in the size of the new windows that were provided, therefore I am still waiting for the work to be completed
17 juin 2026
Avis spontané
Réponse de Martindales Limited
Hello John
Thank you for your review.
We appreciate your kind words about our excellent fitters (Graham & Ian) carrying out a flawless install for you. We shared your feedback & your compliment really made their day!
Whilst we are sorry the glass had to be remade, we appreciate the opportunity to complete the works for you & are pleased this has now been done.
Best wishes, Martindales
Graham and Ian were prompt
Graham and Ian were prompt, tidy and polite and efficient. Tidied up neatly,
Would highly recommend them to future clients.
16 juin 2026
Avis spontané
Réponse de Martindales Limited
Dear Anne,
Thank you very much for taking the time to leave a review. It's good to hear that Graham and Ian represented the company well. We'll make sure to pass your comments on to them and we appreciate the recommendation. Thanks again.
Best regards, The Martindales Team
Graham and Ian were quick and solved…
Graham and Ian were quick and solved the problem efficiently many thanks
12 juin 2026
Avis spontané
Réponse de Martindales Limited
Thank you for taking the time to leave your feedback. It's good to hear Graham and Ian got the problem solved quickly and efficiently. We'll be sure to pass your comments on to them both.
Best regards, The Martindales Team
Graham and Ian got the job done very…
Graham and Ian got the job done very quickly. Would recommend, friendly and quality service.
12 juin 2026
Avis spontané
Réponse de Martindales Limited
Dear Chris,
Thanks very much for the feedback. It's good to hear Graham and Ian got the job done quickly while keeping the service friendly and high quality, and we appreciate the recommendation. We'll pass your comments on to them both.
Best regards, The Martindales Team
Martin fitted our new composite door
Martin fitted our new composite door. Friendly and did an amazing job. Would highly recommend Martindales
11 juin 2026
Avis spontané
Réponse de Martindales Limited
Dear Amanda,
Thanks very much for taking the time to leave your feedback. It's good to hear Martin was friendly and did an amazing job on your new composite door, and we appreciate the recommendation. We'll pass your comments on to him.
Best regards, The Martindales Team
Excellent job
Excellent job! The guys phoned in advance to give a precise arrival time, then worked very efficiently to take the old door out and put the new one in. The quality of the installation is first class, and their clearing-up was such that you'd never believe anyone had been there. This is the second time we've had a door installed by Martindales and I would recommend them unreservedly.
11 juin 2026
Avis spontané
Réponse de Martindales Limited
Dear Ian,
Thank you so much for taking the time to share this. It's good to hear the team kept you updated on arrival times and worked efficiently to get the door fitted, and that the clean-up left no trace of the job. We're also thrilled to hear this is the second time you've chosen Martindales, and we appreciate the recommendation. We'll pass your comments on to the team. Thanks again.
Best regards, The Martindales Team
Fantastic chaps Graham & Ian work well…
Fantastic chaps Graham & Ian work well and brilliant works done.
Recommend to everyone
11 juin 2026
Avis spontané
Réponse de Martindales Limited
Dear Jim,
Thanks so much for your feedback. Graham and Ian both work to a high standard, and it's good to know that came through on your job. We'll pass your comments on to them both. It's great to hear you'd recommend us to others - that means a lot.
Best regards, The Martindales Team
Good communication on timing
Good communication on timing, arrival, what they were doing etc.
Graham and Ian were tidy and polite
11 juin 2026
Avis spontané
Réponse de Martindales Limited
Clear communication from timing through to explaining the work on the day is something we take seriously, so it's pleasing to hear that came through. Graham and Ian consistently represent Martindales well, and tidy, courteous work is the standard we always aim to deliver.
Thank you for taking the time to share your experience.
Best regards, The Martindales Team
Fabulous work
Fabulous work. Martindale came out to adjust my French doors and front due to subsidence. Thank you Don and Curtis for your very helpful, friendly and knowledgeable service.
11 juin 2026
Avis spontané
Réponse de Martindales Limited
Dear Wendy,
It's great to hear Don and Curtis delivered the friendly and knowledgeable service our customers deserve.
Thank you for taking the time to provide your feedback — we'll be sure to pass this on.
Best regards, The Martindales Team
Graham and Ian were polite and good…
Graham and Ian were polite and good humoured and did a good, clean job whilst the weather was deteriorating
11 juin 2026
Avis spontané
Réponse de Martindales Limited
It's great to hear Graham & Ian kept things professional and good-humoured even as the conditions took a turn. Delivering a clean, quality finish is exactly the standard we hold ourselves to.
Thank you for taking the time to leave a review.
Best regards, The Martindales Team
Great service.
Heard from them very quickly after making my insurance claim.
Kept me updated and I didn’t have to wait long for the appointment.
Did a fab job of fitting my new door and it looks great.
8 juin 2026
Avis spontané
Réponse de Martindales Limited
Dear Jayne,
Thank you kindly for taking the time to leave us a review. We're extremely pleased that the communication and turnaround time met your expectations. It's great to hear the new door is looking the part too. Thanks again.
Best regards, The Martindales Team
Very Pleased
We are very pleased with our new front door.
The experience from start to finish has been very smooth and communications have been excellent.
Our fitters today Ricky and Bart were brilliant. They were polite knowledgeable and hard working. They made every effort to keep the work area clean and tidy which was also much appreciated and also took the time to explain all the features of our new door to us.
Overall very impressed with the Martindale experience and would certainly recommend.
10 juin 2026
Avis spontané
Réponse de Martindales Limited
Thank you very much for taking the time to leave such detailed and positive feedback. We're so glad to hear the whole process felt straightforward from your first contact through to installation day, that's exactly the standard we set ourselves at Martindales.
Ricky and Bart will be pleased to hear this. It's great to know the standards we always strive for came through on the day.
We hope you enjoy your new front door for many years to come.
If we can be of assistance again in the future, please don't hesitate to get in touch.
Best regards, The Martindales Team
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