Martin Tolhurst Solicitors Avis 

Avoid at all costs. Worst Solicitor ever, and ive dealt with a few, as cash buyer for a quick sale i made a terrible mistake using Martin Tolhurst, Lucy Nelson was awful, a simple cash sale took months and months, she failed in every aspect of due diligence imo, at one point telling me i didnt need to know who the seller was when she sent over half a land registry report, i had to spoon feed her on how to do her job, we also asked why was there scaffolding around the building, she didnt answer us, just didnt bother, it is a fair question! Instead she preferred to insult me to 'keep me quiet' i was treated like a nuisance, I then found out the company took our commision and then started working for the seller, apparently against my interest, they delayed the sale for months because the seller didnt have paperwork regarding a share of freehold that he should have had pre advertisement imo, they then demanded £540 for said paperwork, i couldnt buy the property unless I paid this 'fee' of £540 according to Lucy Nelson, i paid, and the paperwork then came through as a garbled mess, there were additional charges on top of £1200 service charge, as part of a lease agreement between 3 freeholders that was not optional, it was mandatory, no explanation of where the money will be banked who controls the money, its unclear what work will be done for my £1200 plus fees contribution, the share of freehold seemed to give the purchaser no rights whatsoever. There were service issues obvious at the property, This didnt matter apparently, i just pay the money regardless and do the work myself. I complained to M Tolhurst senior staff, one Richard Baker about Lucy and the £540 charge, they defended the practice of working for both parties, charging me £540 for the 'management pack' and Lucy's misleading and insulting actions, and tried to tell me i didnt understand the process, having no say in how the management company was run or how the money was spent was normal! He suggested if charges were unreasonable i could get a solicitor involved lol. Both Lucy and Richard said, 'well you can drop out of the sale' (they had circa 1k off me already). Seems thats a thing, mess a client about for months, hope they walk away, keep their fees 🤷🏻‍♂️ i wonder what the law society would say? So i now have to deal with a complicated management company set up post sale to try and get obvious work done because Martin Tolhurst acted in their interest over mine, during the sale process imo, I was their initial client, I will find out what the Law Society have to say!

Lesley Weller and her assistant Alicia were responsible for both the sale of our old home and purchase of our new one. They always responded professionally and timely to all our queries and made the process run as smoothly as possible. We are very grateful to have been appointed with Lesley and would highly recommend her without hesitation.

We were referred to Martin Tolhurst by our mortgage advisors. We didn’t really know anything about buying a property, especially as it was our first home, but we were still very excited. However, throughout the whole process, our assigned solicitor Lucy Nelson from Martin Tolhurst, made it a very stressful and horrible experience right from the start. We considered going somewhere else but couldn’t afford to lose the fees we already paid.
Everytime we phoned to talk to Lucy she was either on holiday or unavailable. We did a lot of chasing and most of the time we dealt with another staff member Leah-May and thankfully she was very helpful.
The email communication we did receive from Lucy were usually very short and blunt, often just a blank signatured email with an attached file. She rarely explained anything to us, which made us feel worse about what questions we were asking. Important documents we were sent to sign often had mistakes in them, usually obvious ones like an incorrect address or name. Some responses over the phone or email were rude and unprofessional.
We wish we had done more independent research beforehand and would have gone somewhere local.
AVOID AT ALL COSTS, save yourself the extra stress, time and money and go somewhere else!

Having used Martin Tolhurst before they were the obvious choice when I needed a solicitor following the passing of my daughter.From our first meeting Charlotte was friendly and professional making me feel at ease in what was a very difficult time.
She explained in simple terms exactly what was involved in applying for probate and throughout the process I was kept up to date on everything.Any problems were dealt with quickly and emails and phone calls dealt with.
Thank you Charlotte for making a hard process very easy

Martin Tolhurst solicitors- Lesley Weller and Alicia Hollands- if you’re looking for a professional, efficient, easy to approach solicitors then these ladies are the best at what they do. Would highly recommend- they were amazing from start to finish, nothing was too much trouble. Thank you to you both- would highly recommend and use again.

Throughout the sale of my property I had regular updates, issues were dealt with as they occurred and someone always answered the phone when I called and was able to deal with- and usually solve- my query. It was a pleasure to know there was a member of staff always available and not AI! Buying and selling property (if you don't do it regularily) can be daunting but the process passed without a hitch.

I was very happy with the service received from Molly from the Gillingham office and the team working with her for my sale and purchase. Molly was always quick and efficient and ready to answer any queries. At one point the sale and purchase nearly fell through (through no fault of the team) and Molly did everything she could to save the sale and purchase which finally led to a very quick completion. Thank you very much

From first instruction to completion of house purchase- excellent communications; quick replies to client queries; upfront about all costs with no hidden fees. Felt very confident using this company and solicitor Jane Williams.

Completed my sale last week, comms with the team were excellent. Everyone was friendly, helpful & efficient, and having bought & sold a few houses this hasn't always been the case with other solicitors. I was so impressed I've got them to complete the conveyancing on my new house purchase. Well done to Gemma (Nie), Nicola & the rest of the team.

Jane and her team at the Longfield office were outstanding. Friendly, efficient and extremely knowledgeable. We had a few issues with Title Deeds which Jane personally resolved and this meant our transaction was not delayed. The fees quoted were what was charged and we felt we received very good value for money for the service. Outstanding

Cally Davies and her team (Richard Coulter) managed to eventually successfully complete a Transfer of Equity (ToE) process.

They have kept me informed throughout the process, to which I have provided further feedback on how they can improve certain processes on their end to aid in expediting the process further (e.g. emphasise to me on posting back certain key documents, and greater proactiveness in respectfully chasing me for documents), to which I sincerely hope my feedback will be taken on board.

Please pass my appreciation and thanks to Cally Davies and her team.

We were recommended to Martin Tolhurst by our estate agents Wards. We were very pleased with their efficiency, although our property took a long time between offer and Completion the estate agents and solicitors kept us advised as to progress, we are very pleased to give the 5 stars

Professional and to the point and at a reasonable rate. The process was conducted in plain English. I can recommend Martin Tolhurst Solicitors for your conveyancing needs.

Great experience working with Barbara and her team. Good communication and reply to emails promptly, very patient. The purchase went through smoothly with their dealing with queries and resolving issues efficiently. Highly recommended.

Had them help me buy my first house, they were fast and efficient and asked any questions I had

I contacted Martin Tolhurst Solicitors part way through a long and drawn-out divorce settlement and was guided by Hannah Stanford to an agreeable outcome. I had regular email contact with Hannah with the option of meeting in person or speaking to her on the phone. Emails were responded to promptly and a colleague would reply if Hannah was unavailable. The advice I was given was clear and helpful.

Friendly, professional and a first class service from the team. Efficient and regularly updating us of progress. Easy to contact and very helpful. The cost was reasonable and we would thoroughly recommend Tom and his team.

Impossible to have a face to face appointment, a phone call or a video call. Everything was done by email with no way to provide heavy documents such as videos. Rude, harassing, making mistakes all the time and putting me under pressure more than putting the solicitor of my husband under pressure. I don’t recommend this firm for domestic violence and divorce.

Excellent service to Jane Williams in what was a very long and difficult conveyance. Thanks also to Jenny Exeter for all her back up and support. Highly recommended.

BRILLIANT SERVICE FROM START TO FINISH