MASA Global Avis 

336
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Well to be honest I haven't had the opportunity to use Masa yet ut when my wife and I attended the dinner we felt very informed about everything we were told. And that is why we signed up. And beings... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I went into this thinking that it was just another sales pitch. The presenter Ron quickly made it real with an outstanding explanation of what it was about and how important it would be to have it in... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I called and got ahold of I think it was a Renee, about changing my day to get what I owed from my bank account. And she was really helpful and great for helping me. Really courteous and understanding... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Affordability at monthly rate, I know the cost of 85 mile helicopter trips. The wrong insurance could financially ruin your lifestyle. You never know when you will need emergency flight. Pleasant peop... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

At MASA we take care of the bills – and the hassle. We believe during or after an emergency, you and your family deserve peace of mind. Our plans provide an additional layer of protection to cover emergency ambulance bills and related expenses left by your primary insurance. MASA members can be assured they’re protected from out-of-pocket costs when sudden critical care is needed. Founded in 1974 as Medical Air Services Association, Inc., MASA® continues to expand on its mission to connect members with care. As a global organization with 18 international locations and covering all 50 states and Canada, MASA serves 2 million+ members with emergency and non-emergency transportation benefits and so much more.


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4,5

Excellent

TrustScore 4.5 sur 5

336 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,5

Tous les avis

(336)

171 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Sales person was rude presentation took…

Sales person was rude presentation took over an 130 mins, did not recieve lunch because the said I go there late…. Mesquite location at red lobster. She was pushy and rude as well. Singled my mom out for her diabetes alarm going off during her presentation.

12 mai 2026
Avis spontané
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Réponse de MASA Global

Thank you for sharing your feedback, Malaya. We're sorry to hear about your experience and that the presentation did not meet your expectations. Treating all guests with respect is important to us, and we regret that you felt otherwise. We appreciate your comments and will share them with the appropriate team as we work to improve our presentations and overall guest experience.

Noté 1 sur 5 étoiles

This commpany preys on elderly people…

This commpany preys on elderly people who are fearful of high cost medical transportation that likely will never be needed. The creamy smooth sales pitch sucks you right in, but notice you are not given contract details until after you sign up. We did sign up and after receiving contract documentation, discovered that the presentation was sugar coated and not truthful. We canceled within the first week and were supposed to have had our money ($5,700) returned in 5-7 days. It was not and was only returned, 35 days later, after I disputed two credit card charges and filed two complaints with tht BBB. This is a pathetic company taking advantage of potential customers with a smooth, untruthful presenntation. Oh did I mention the free lunch or dinner? Beware!

14 février 2026
Avis spontané
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Réponse de MASA Global

Thank you for sharing your feedback, Gman. We're sorry to hear your experience did not meet your expectations. We strive to provide clear information about our memberships and regret that you felt otherwise. We also apologize for the frustration caused by the timing of your refund. We appreciate your comments and will use them to help improve our member experience.

Noté 5 sur 5 étoiles

No pressure to sign.

The agent explained how MASA works with no pressure to sign up. Easy experience over the phone. I'm glad I found this program.

26 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

Jason

Jason, was very informative and knowledgeable about the procedure and how it will be helpful to us.

16 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

The meetings was great

The meetings was great. The facilitator was very much knowledgeable of her mission. She made you wanting to buy the service. I enjoyed the meal!

8 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

I attended a recent sales seminar for…

I attended a recent sales seminar for Masa medical transport services, in Cary North Carolina. Although the presentation was informative, after the presentation, I was approached by one of the presenters, who used high pressure, and condescending comments to attempt to intimidate me into signing their contract. I would definitely not recommend them.

21 avril 2026
Avis spontané
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Réponse de MASA Global

Thank you for sharing your experience, Michael. We’re sorry to hear that the presentation felt high pressure, and condescending. That’s not the standard we hold ourselves to at MASA. We strive to provide clear, respectful, and informative discussions so individuals can make decisions at their own pace. Your feedback is important and will be shared with our team as we continue to improve.

Noté 4 sur 5 étoiles

The seminar was good and well…

The seminar was good and well explained. Louise got her info all set up on the app and bracelet, but for some reason, my email address would not let me register my bracelet.

18 mars 2026
Avis spontané
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Réponse de MASA Global

Hi Robert, thank you for your feedback! We’re glad to hear you found the seminar helpful. We’re sorry to hear you ran into an issue registering your bracelet—this isn’t the experience we want for you. Please reach out to our Member Services team, and we’ll make sure to get it resolved quickly.

Noté 4 sur 5 étoiles

Kristine did an excellent job of…

Kristine did an excellent job of presenting the benefits of becoming a member of MASA!

8 avril 2026
Avis spontané
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Réponse de MASA Global

Thank you for your kind feedback! We’re thrilled to hear that Kristine did an excellent job presenting the benefits of MASA membership. We appreciate you taking the time to share your experience and are glad you chose MASA!

Noté 5 sur 5 étoiles

Grateful to have this coverage

We are looking forward to have this company help us with our needs if and when we need these services. It gives us great peace of mind knowing that we have coverage for these extreme services.

16 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

we attended a sales luncheon for MASA. Don't...

we attended a sales luncheon for MASA. the presentation itself took over an hour of endless details That would have been a more effective if it had been condensed to 30 to 45 minutes max. but the worst part was when lunch was over and the three sales associates split up among the tables using some pressure sales tactics and could not take any answer but yes to the highest priced way to buy. after we finish ed talking to that salesperson week, spent a few minutes talking together about the program when the leader of the group came over and absolutely would not leave us alone to the point of an uncomfortable experience with the whole lunch including following us out the door saying. have a nice day with a sarcastic edge to her voice. The whole experience seemed designed try to take advantage of older adults who might be susceptible to strong arm tactics. Worse than bad car salespeople.

16 avril 2026
Avis spontané
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Réponse de MASA Global

Thank you for sharing your experience. We’re sorry to hear that the presentation and follow up felt lengthy and uncomfortable. That is not the experience we want anyone to have at a MASA event. Our goal is to provide helpful, easy to understand information in a respectful setting so people can make decisions that are right for them. We take concerns about pressure and overall experience seriously, and your comments will be shared with our team for review. We appreciate you bringing this to our attention.

Noté 5 sur 5 étoiles

Impressive

I’m impressed so far with the amount of information provided to me fully outlining my coverage. Like life insurance, I’m hoping I’ll never need it, but should the “opportunity” arise, I know I’m prepared.

16 avril 2026
Avis spontané
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Réponse de MASA Global

Thank you for your thoughtful feedback, Wayne! We’re glad to hear the information provided has helped you feel confident in your coverage. Like you said, you hope to never need it, but being prepared makes all the difference. We appreciate you choosing MASA and are here whenever you need us.

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