Mazda Avis 23

⭐ 1 Star (Deeply Disappointing Experience – Mazda CX-5 Akera)

My experience with Mazda Riverland - Berri - over the past 18 months has been extremely frustrating and time-consuming. I attended numerous appointments to address ongoing issues with my vehicle, yet despite repeated visits, the problem remains unresolved.

What I found most concerning was the lack of clear diagnosis and consistent communication. Over this extended period, I was not provided with a definitive explanation of the issue or a reliable path to resolution.

Some of the interactions were also disappointing. On several occasions, I received suggestions that felt dismissive rather than helpful, such as whether the issue could be related to how the car was washed or whether basic functions like the A/C had been used correctly. This did not reflect the level of professional engagement I expected.

As a customer, I rely on the dealership’s technical expertise to properly assess and resolve issues. In this case, I did not feel confident that the concerns raised were thoroughly investigated or clearly explained.

I was also advised at one point to consider trading in the vehicle, despite the issue remaining unresolved and the car still being under warranty. This was difficult to understand given the circumstances.

After 18 months, I am left without a resolution. I have maintained full-service records and documentation of all visits throughout this process.

Overall, this experience has been disappointing. I would expect a higher standard of technical diagnosis, communication, and customer care from an authorised dealership.

Based on this experience, I would not feel confident returning for further service.

I am submitting this review as a formal complaint regarding a serious lack of duty of care and service negligence experienced at Mazda Aspley in QLD, and the equally disappointing response from Mazda Australia.

During my recent 3rd-year scheduled service at another Mazda dealership, the service team identified that Mazda Aspley had incorrectly performed a 1st-year service at my 2nd-year visit. As a result, mandatory maintenance — specifically brake fluid replacement — was not carried out at the required interval.

Brake fluid replacement is a critical safety requirement. Failing to perform this service left my vehicle operating with degraded brake fluid beyond the manufacturer’s recommended timeframe, which is unacceptable.

When I contacted Mazda Aspley, they acknowledged the mistake in their records. However:

There was no apology for the oversight or acknowledgment of the safety implications.

The response was dismissive — I was told that since I hadn’t been charged previously, I could simply book and pay for the brake fluid replacement now.

This demonstrates a complete lack of accountability.

I escalated the matter to Mazda Australia expecting a proper review and response. Unfortunately, I have received no reply at all. The lack of communication and failure to address a legitimate safety concern reflects poorly not only on the dealership but on the brand as a whole.

Customers trust authorized dealerships and the national distributor to uphold manufacturer standards, ensure vehicle safety, and stand behind their service network. In this case, both have failed to meet that expectation.

This experience has completely undermined my confidence in the brand.

Thank you Hadal for an easy transition it was hard to make that decision to ring you at Mazda to buy my beautiful cx30 back. Regards AC Aarnoudse

the removal of smashed driver side mirror and frame , and install fully new replacement, was excellent ..
quality of service and work done very good ... new one works perfect , and no marks or scratches on exterior of door , and interior door lining removed and replaced.
manager very thorough and helpful .

I have been a loyal Mazda owner for over 20 years and have previously owned a Mazda 3 (2011), a CX-8 (2020) and currently a Mazda 2 (2021) as my second vehicle. Throughout this time, I have never experienced any major issues with Mazda vehicles—until now.

My Mazda 2 has had a persistent squeaking noise whenever the brakes are applied. This issue has been present since the first service, at which time I raised it with the service department. I was repeatedly advised that this is “how the vehicle is built” and that, as the Mazda 2 is a lightweight car, the brakes need to be applied firmly. They said that they have given a firm clean and should resolve the sound. Also mentioned that as the brake pads are of good quality and hard, hence the noise. The brake pass last long but comes with some
Cons. I find this explanation quite unreasonable and unsatisfactory.

What makes this more concerning is that one of my friends experienced a similar issue with their Mazda 2. In their case, the service team only offered a solution involving replacement of certain components after the five-year warranty period had expired. This leads me to believe I may face the same situation.

My vehicle is currently four years old and has travelled approximately 60,000 kilometres. I will provide an update next year if Mazda offers a proper solution to address this braking noise. Unfortunately, if a genuine fix is only provided after the warranty period, my next vehicle will not be a Mazda.

I recently purchased a new Mazda CX 3 from Gosford Mazda. Unfortunately the Mazda Navigation system is defective. When I notified Gosford Mazda of the issue I was met with silence. I received no response to my emails and calls to the Sales Manager, sales person and Sales Administrator. When I was finally able to speak to the sales person who sold me the car he was dismissive and contemptuous of my concerns. As far as he was concerned the matter was one for the Service Centre to deal with which I am fully aware of yet he also had no issue with the multiple occasions my emails and phone calls had been ignored. As a result I made contact with the Dealer Principal in an attempt to progress my concerns. Whilst communication has improved via the Dealer Principal the problem with the navigation system has yet to be fixed.

The Gosford Service Centre has done its best to try and rectify the fault however they cannot as it is a software issue that needs to addressed by JAPAN Mazda. Until Japan Mazda addresses the fault via a software fix or update I will continue to drive a new Mazda with a Mazda Navigation defect. I have been told it is a priority however it has been some five months with no resolution. Unfortunately I am left have no real confidence or clear knowledge of if, or when, it will be fixed.

I feel very disappointed with my initial dealings with members of the Gosford Mazda sales team and I am disappointed that instead of treating a customer with basic respect and courtesy I was left feeling very strongly that I was an annoyance that would go away if ignored for long enough. As a result of this experience If I had my time again I would go elsewhere to purchase a new car and it would not be a Mazda

Average car that does all (well most) that it is supposed to do but nothing extraordinary. Bit of get up and go and nice sport function
It's a Cx3, nice to look at and drives okay
HOWEVER do not bother with the rubbish I-stop function. Had ours 5 years, and the total use time as per the on-board recorder of use advises it has only worked for 1 Min 44 seconds. Have had it back to Mazda deal 3 times to have it looked at and they have no answers. In order to get it to work we have to drive approx. 200 km's down the coast and the first set of lights around that distance it actually works...and then stops again. Rubbish feature and a waste of time and effort

I wish I could give minus 5 stars . Mazda Australia is a tooth less tiger who have no control over the dealerships. I bought a Bt50 in 2023 from Hornsby Mazda and I live in Blacktown. Due Covid 19 pandemic there was no Bt 50 at my local dealers, so I had to buy from Hornsby dealer. I had 2 recalls from Mazda Australia but the 2 dealers close to me have refused to fix the recall issue but they serviced my vehicle, it’s 2 years now the issue hasn’t been fixed and Mazda Australia has beefed informed but they are not interested to resolve these matters but only interested in your sales. If someone is thinking of buying a Mazda please think twice. Their customer service staff are very rude when you go in for anything else apart from sales. Back up service is worst.
I regret buying a Mazda and will never recommend anyone unless someone is willing to face stress.

My family owns 6 Bt50s.
5 are great.
My new one is a death trap.

I will never buy another new BT 50
My new BT50 is so dangerous with the new technology.

It ran me off the road at 100 km/h!!!
I couldn’t hold it on the road.

It applied brakes and stopped because of an oncoming car on the other side of the road and would not proceed until the car had passed.

It slammed on brakes on a major highway in coordination with a car in the next lane because the car in the other lane braked hard to turn off the road.

The accelerator failed to respond on a major highway in cruise control maintaining a speed below the cruise control on a clear carriage way. It would not accelerate to the set speed then lost speed to 82 km/h on a 100km/h road. The accelerator was totally unresponsive. Then after over a kilometre it became responsive again.

The MZD screen Mazda does not function well with Apple phones. Nearly all the service people at Mazda that I spoke to admit this. However when they test the faulty operation of the screen they use Samsung which they know works and then report no fault here.
BUT it drops out regularly and frequently with my Apple phones.

I asked MAZDA to fix my car and make it safe.

Mazda says if I turn off all the faulty technology every time I get in the car it probably won’t happen again.
But they won’t give any assurances.

The manual says to reset the functions back to factory setting if a new driver drives the car because turning off setting will make the vehicle respond in unexpected ways and could be dangerous and cause an accident.

Mazda has had my new car longer than I have.
Almost 2 months.

They can’t fix it. They’ve put it in storage.
They can’t supply me a loan car while they have my car.
I had to buy another car 6 weeks after they took my car so I could get to work.

The car they sold me is faulty.
They can’t fix it!
They won’t buy it back!
They won’t replace it.

They don’t appear to honour their new vehicle warranty

I'm in Boonah. I don't need to hear your rubbish at Caloundra Mazda. Target your advertising, or people like me will avoid Caloundra, and definitely avoid Mazda.

Friendly sales team, helped me alot.

Hi There,

I have a story about my experience with a Mazda 3(Sedan). I purchased the car in 2022 from a dealer in Hobart, paying nearly $42K for what I believed was a quality vehicle. The dealer sold me a model made in December 2021(smiled and cheated). Initially, I was satisfied with the car's performance, but after a year, the reverse sensors started malfunctioning. Mazda or the dealer didn’t provide accurate responses, which created significant issues.

When I reported this problem to the dealer, they appeared to handle the situation professionally(agian cheating with smile and eloquent words). However, they simply cleaned the sensors along with adjusted sensitivity and returned the car to me without resolving the underlying issue. The sensors worked inconsistently, creating a false sense of reliability. Trusting Mazda’s technology—especially their claims about features like auto braking—I experienced two accidents where the car hit side obstacles, causing damage. Be careful when relying on such proclamations, as the technology may not always perform as expected.

I reported the incidents again to both Mazda and the dealer, but the dealer avoided responsibility in a professional yet dismissive manner. This ordeal has caused me considerable frustration and pain due to their so-called professionalism and kindness(smile)

If you are considering purchasing a car, I encourage you to carefully think about your choice of brand and dealership.

the worst ever service i have experienced with my car.i have been with toyota for long and have got 2 cars.never ever had a trouble with toyota service.but for mazda cx 30, Very disappointed and we are stuck with a horrible car, and will never buy a Mazda again

We bought a CX-60, and it has been a terrible experience. We’ve had problems every day. In just six months, we’ve had to bring it in for recalls and software resets five times. The value has already dropped by $10,000. Please don’t buy the CX-60. My wife spoke to the General Sales Manager, Robert, but there was no resolution. He was polite, but nothing was accomplished.

I have had my Cx-5 since new and it has been serviced by the dealership or auto masters since new on time only ever had genuine parts used on the car when we first got the car the gear box failed one night at the shopping centre and was replace when the vehicle was 1 month old now the car is 7 years old only drive 140k and the gearbox has failed again and the car is currently sitting at the dealership waitng for mazda to approve the warranty claim for over 4 week with no loan vehicle offered for a part of the gearbox that never is inspected as its a sealed unit till it uses up all its oil and fails.

Burwoid Mazda serviced my car and switched iff automatic lights resulting in a crash on that night & writing off my car. Said they would get back to me & did not. The place always tries to on sell extra stuff but cannot get basic customer service right. Go to another Mazda dealer in Melbourne if you want service. Eg Ringwood Maxda.

I bought my Mazda CX5 from Jarvis Ford and always had it serviced there. I had to take it to Mazda for my January service as there was a warning light that Jarvis couldn't clear. Ever since that January service, I have had nothing but issues with the vehicle. Most recently, the EPB was getting stuck on. I took it to Mazda and they were trying to claim the issue under warranty. It has taken 7 weeks to the day for Mazda Australia to reject the claim and now I'm up for $2,500! Living without a car for 7 weeks (will be closer to 9 by the time it's repaired) and all for nothing. The back and forth was ridiculous. Mazda obviously didn't want to pay from the get-go so why waste my time?

the worst ever service i have experienced with my car.i have been with toyota for long and have got 2 cars.never ever had a trouble with toyota service.but for mazda cx 30,i went to service it at anderson mazda gladstone qld and the experience started to get worse as time goes .will never ever recommend anyone for mazda or Its service.if a choice is be made between toyota and mazda,go for toyota.

Just wanted to provide feedback on Mazda's unhelpful customer service. They require an insane amount of detail to set up an account (apparently for 'security' reasons).....just so you can access a digital manual....if I wanted to get the vin number from the engine...I would walk down to the carpark and get the manual from the glovebox...I JUST wanted an online version, was not trying to set up a secure link to Parliament House;) BTW, if you want an online manual...it's really simple, just go the the US site. So simple (apparently they do not have worries about 'security').