Mazda Avis 

We bought a CX-60, and it has been a terrible experience. We’ve had problems every day. In just six months, we’ve had to bring it in for recalls and software resets five times. The value has already dropped by $10,000. Please don’t buy the CX-60. My wife spoke to the General Sales Manager, Robert, but there was no resolution. He was polite, but nothing was accomplished.

I have had my Cx-5 since new and it has been serviced by the dealership or auto masters since new on time only ever had genuine parts used on the car when we first got the car the gear box failed one night at the shopping centre and was replace when the vehicle was 1 month old now the car is 7 years old only drive 140k and the gearbox has failed again and the car is currently sitting at the dealership waitng for mazda to approve the warranty claim for over 4 week with no loan vehicle offered for a part of the gearbox that never is inspected as its a sealed unit till it uses up all its oil and fails.

Burwoid Mazda serviced my car and switched iff automatic lights resulting in a crash on that night & writing off my car. Said they would get back to me & did not. The place always tries to on sell extra stuff but cannot get basic customer service right. Go to another Mazda dealer in Melbourne if you want service. Eg Ringwood Maxda.

I bought my Mazda CX5 from Jarvis Ford and always had it serviced there. I had to take it to Mazda for my January service as there was a warning light that Jarvis couldn't clear. Ever since that January service, I have had nothing but issues with the vehicle. Most recently, the EPB was getting stuck on. I took it to Mazda and they were trying to claim the issue under warranty. It has taken 7 weeks to the day for Mazda Australia to reject the claim and now I'm up for $2,500! Living without a car for 7 weeks (will be closer to 9 by the time it's repaired) and all for nothing. The back and forth was ridiculous. Mazda obviously didn't want to pay from the get-go so why waste my time?

the worst ever service i have experienced with my car.i have been with toyota for long and have got 2 cars.never ever had a trouble with toyota service.but for mazda cx 30,i went to service it at anderson mazda gladstone qld and the experience started to get worse as time goes .will never ever recommend anyone for mazda or Its service.if a choice is be made between toyota and mazda,go for toyota.

Just wanted to provide feedback on Mazda's unhelpful customer service. They require an insane amount of detail to set up an account (apparently for 'security' reasons).....just so you can access a digital manual....if I wanted to get the vin number from the engine...I would walk down to the carpark and get the manual from the glovebox...I JUST wanted an online version, was not trying to set up a secure link to Parliament House;) BTW, if you want an online manual...it's really simple, just go the the US site. So simple (apparently they do not have worries about 'security').

My Mazda 2, manual, is 3 years old, it has always juddered slightly, but has become quite bad over the last 16 months or so, although we have reported issues and it was found to be miss firing last Xmas, the tech from Mazda Gosford, NSW, who was short staffed at the time wanted us to book in for further investigations, which we did over the Xmas 2020 period.

On collection after testing they told me there was nothing wrong with it, and insisted that I take their head tech for a test drive of my own car, (I could feel it juddering) but he said he couldn’t feel anything, I was so embarrassed to tell you the truth.

We then wrote to Mazda Australia telling them, we were not happy with the juddering and also high pitched whining noise ( I myself cannot hear) but my teenage kids could at the time and they refused to be in the car because of it - and also failure to start/stop on occasions too...

Then apparently Mazda Australia- reviewed the data from the testing although miss firing, they said it was not an issue.

We booked my car in for a service at Mazda Hornsby (I didn't feel comfortable going back to Gosford) on the 6th December, again we mentioned juddering and high pitched noise, on collection they said there was nothing wrong with it.

7th December my husband found out via an alert to a car group he is in, about a recall of 93k Mazda's, my car is included.

We rang Horsnby, and asked why they hadn't said anything about the recall, and they said it was not up to them to tell us, and that the recall has to come via an official letter, which he said we should get mid January, as yet, we have not had that letter, we have again, complained via Mazda Australia. Who have again refused to fix it.

How long is a piece of string they say? Never ending.......

Very disappointed and we are stuck with a horrible car, and will never buy a Mazda again, (and we had 3 Mazdas at that time) the original Genki Manual 2006 - which drives better than my Mazda Genki 2018 also CX5 - which we have sold no issues with that car though....just my little one unfortunately 😢.

WARNING!!! MAZDA AUSTRALIA DO NOT HAVE ANY AFTER SALES CUSTOMER SERVICE. Very unprofessional company with dodgy work practices and ethics that should be ashamed of themselves. They are however very good at lying and making promises they never intend on keeping. If you lay down with dog's, you get up with fleas. May you dog be infested with a thousand fleas every day until your business ceases to exist.... Worst customer experience ever!