Had no problem until we retired and arranged for the terminal to be returned. The rep. took care of that,such an easy process. Months later we have started receiving emails demanding the return of the... Voir plus
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Lisez les avis des autres
STAND UP TO THESE BULLIES. They completely ripped me off, tried to bully me, forged my signature, committed fraud and took me to court. I went to court and told the truth and WON. The judge saw right... Voir plus
Service was good, but you won't get out of contract without being bitten, check small print very carefully also handepay are run by the same people, same address. Relentless in these difficult times,... Voir plus
L'entreprise a répondu
Customer of 5 years and They force you into paying for an extra YEAR after your agreement ends and then add additional fees on. Corrupt, horrid company. SQUARE have more modern equipments, next day p... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We offer a range of tailor-made payment terminal asset finance solutions to support your business needs.
Coordonnées de contact
Westway Park, Galway Crescent, WA11 0GR, Haydock, Royaume-Uni
- 01942 407980
- info@merchantrentals.co.uk
- www.merchantrentals.co.uk
1,1
Mauvais
484 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Great customer service very efficient
2 janvier 2020
Avis spontané
Réponse de Merchant Rentals
Hi Chloe, thank you for your 5* review! We are thrilled that you're happy with our great customer service! If there is anything else you need, please get in touch.
Well explained and actioned quickly
Well explained and actioned quickly
Very straightforward
2 janvier 2020
Avis spontané
Réponse de Merchant Rentals
Hi John, thank you for your 5* review! We are so pleased that you're happy with the service you have received. If there is anything else you need, please get in touch!
Réponse de Merchant Rentals
Hi Simon, thanks for your review. It's great to hear that you've had an excellent experience!
I found the experience of dealing with…
I found the experience of dealing with merchant rentals very easy and friendly. Pat, the lady I dealt with, was professional, friendly, helpful and very informative, nothing was too much trouble for her.
18 décembre 2019
Avis spontané
Réponse de Merchant Rentals
It's great to hear that you've had a good experience dealing with Merchant Rentals, Pat in particular. We'll be sure to pass your amazing feedback on to Pat and her manager!
Stuart Finnie was really helpful
Stuart Finnie was really helpful, and even got the delivery expressed for me so i would get delivery before Christmas shutdown. Arrived on time and was kept informed at all times throughout the order. Thanks Stuart you are a credit to the company.
17 décembre 2019
Avis spontané
Réponse de Merchant Rentals
Thank you for your review, we are really pleased to hear that you found Stuart helpful, we'll be sure to pass on your feedback to him!
dreadful rip off company
Use this dreadful rip off company at your peril ! I recently closed a business and I had signed up for 48 months without really realising because I just needed a machine quickly, this is not my problem as I signed the agreement and I was tied in to pay an early exit of the best part of £600. However it didn’t end there, months after I returned the machine to the address given to me by them and a label for the return to show where it had come from so I posted and I thought that was that. Then months later I get a letter saying they had not received the machine back and I was to pay a further £587 !! Or face legal action ! Unless I could prove I sent it back. They know damn well closing a business is stressful and messy so I had misplaced the receipt. I got my wife to speak with someone as I was so angry because I knew very well I sent it back and I know very well the machine is probably worth no more than £50! She got the fee down to £347 and we paid it begrudgingly. This is such bad service and a complete rip off.
16 décembre 2019
Avis spontané
Réponse de Merchant Rentals
We are sorry to hear you are unsatisfied. All of our terms and conditions are made explicitly clear on our agreements and presented to new customers before they sign up. If you would like a further explanation or to discuss this further, please call us on 01942 407 980.
Réponse de Merchant Rentals
Thank you Michele for your five star review, we're delighted that you found our service prompt and helpful!
Was very happy with them until i had to…
Was very happy with them until i had to leave my business early, and now i have still got to pay even if not using them 😡
10 décembre 2019
Avis spontané
Réponse de Merchant Rentals
We are very sorry to hear that you are unhappy with the service provided by Merchant Rentals. We have requested further information from you so that we can look into the details of your review. Many thanks.
Réponse de Merchant Rentals
Hi Claudia, thank you for your 5* review!
Very helpful.
6 décembre 2019
Avis spontané
Réponse de Merchant Rentals
Hi Allen, thank you for your 5* review!
Réponse de Merchant Rentals
Hi Damian, thank you for your 5* review! We are so pleased that you're happy with our service. If there is anything else you need, please get in touch!
Antic London
Great customer service.
We have been using Merchant rentals for past 10 years and I will highly recommend.
5 décembre 2019
Avis spontané
Réponse de Merchant Rentals
Hi Bara, thank you for your 5* review! We're so pleased that you're happy with our services over the past decade. We're also pleased that you would highly recommend us to other businesses. If there is anything else that you need, please don't hesitate to get in touch!
Réponse de Merchant Rentals
Hi Allan, thank you for your 5* review! We are so pleased that you're happy with the service provided by Stuart. If there is anything else you need, please get in touch!
Quick and efficient service received
We've used Merchant Rentals for some time now and recently we had a need to order some additional terminals at short notice. Stuart Finnie processed our order quickly and efficiently, with everything being delivered as expected with an excellent lead time. I would recommend their services to other businesses. Another headache alleviated!
4 décembre 2019
Avis spontané
Réponse de Merchant Rentals
Hi David, thank you for your 5* review! We are thrilled that you're happy with how fast our turnaround process is, and that you would recommend us to other businesses. We will pass your great feedback onto Stuart, and if there is anything else you need, please get in touch!
Very good to deal with.
Very good to deal with, all questions were answers very clearly and any problems were dealt with quickly.
3 décembre 2019
Avis spontané
Réponse de Merchant Rentals
Hi, thank you for your 5* review! We are so pleased that you're happy with how everything went. If there is anything else we can do for you, please get in touch!
Réponse de Merchant Rentals
Hi Sarah, thank you for your 5* review!
Dealt with complaint quickly and efficiently
I gave my Salon based business up 5 years ago. I was advised to contact Merchant rentals via letter to get out of the contract as it rolls on they would contact me about sending the thermal card machine back to them. Still waiting. 5 years on numerous of Letters, phone calls etc these have still proceeded to take a monthly direct out of my account for £19.19. You do the maths. When I do call their colleagues say there’s nothing on the system. So obviously they have not been communicating with each other or doing their jobs correctly. I have now been paying for a card machine that I have not used for 5 years. I emigrate in little over 2 weeks out of the UK for good so need this sorting I have since sorted legal advice and spoken to the bank about taking this further where advised I should be compensated for what is rightly mine due to the fact yous will see I have never used this terminal in years . I shall take this matter further if need be I never leave bad reviews as I do give companies benefit of the doubt been in business was myself for 15 years. But felt the need this was my only option. I’m hoping by leaving this review we can sort this matter and someone can contact ASAP to sort this matter once and for all before I emigrate and close my UK bank account down.
My review has now changed to 5 stars as since my review I have dealt with a lovey lady Joanne who deal the with my complain quickly and efficiently.
Thanks again for getting this sorted ASAP with me emigrating.
29 novembre 2019
Avis spontané
Réponse de Merchant Rentals
Hi,
We are sorry to hear that you are unsatisfied with the service you have received from us. We can’t currently locate you on our system, so if you could email MR.Reviews@merchantrentals.co.uk with your business name, postcode, or any details that could help identify you on our system, we can look into your feedback further. Thank you.
Review of Merchant Rentals (Ingenico PDQ)
Been using Merchant Rentals for a couple of years now since we changed provider for our PDQ terminal services / card processing. Dealing with Merchant Rentals was very straight forward. We have Pat our own dedicated account manager who is always easy to get hold of if any queries and very good at any troubleshooting and very prompt in her response back. Would recommend.
27 novembre 2019
Avis spontané
Réponse de Merchant Rentals
Hi David, thank you for your 5* review! We are thrilled that you're happy with how straight forward everything was for you, and how Pat was always available to respond to any queries. We are also pleased that you would recommend us to other businesses. If there is anything else you need, please get in touch!
Stuart dealt with the upgarde of our card machines
Stuart dealt with the change in our equipment - quickly and efficiently and I had the new machines within a few days. Excellent service and was available when I rang him to go over any queries
27 novembre 2019
Avis spontané
Réponse de Merchant Rentals
Hi Wayne, thank you for your 5* review! We are so pleased that you're happy with how the whole process went. We will pass your lovely feedback onto Stuart. If you need anything else, please get in touch!
Excellent customer service
22 novembre 2019
Avis spontané
Réponse de Merchant Rentals
Hi Alistair, thank you for your 5* review! We are so pleased that you're happy with our service.
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