There's not enough thanks in this universe to give midland heart for helping me out of a domestic abuse situation. Rosie Ward was assigned as my tenancy case officer and she worked so hard with meetin... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Voir plus
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Ian griffiths is incredibly professional he has been to my property more than once and each time I have been completely satisfied with his work he has completed, he is very friendly and polite also... Voir plus
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Surveyor Ashish from Midland Heart Specialist Repairs Team visited today. Ashish has been very professional and attentive, spent time throughly going through his inspection and discussed in detail wha... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
Coordonnées de contact
20 Bath Row, B15 1LZ, Birmingham, Royaume-Uni
- 0345 60 20 540
- feedback@midlandheart.org.uk
- www.midlandheart.org.uk
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Anthea Poole, An Angel Sent from Midland Heart Heaven
Had a problem regarding security around the property, spoke to several people from midland heart and just seemed I was getting passed from pillar to post without getting anywhere, then out of nowhere I was contacted by a lady called Anthea, we had a chat on the phone and that same afternoon Anthea visited the property and assured me she’d get the issue resolved, and a little time after that it was finally done, I was losing all faith in midland heart to be totally honest, but Anthea has restored that, It’s reassuring to know there is somebody at the company that carries out there promises, she’s been a total star from day one, and she’s an absolute credit to the company, if anybody from midland heart reads this, please pass on my thanks to Anthea for all her help, And if Midland Heart employed more people like her, they’d be much the better for it. Also
A quick shout out to the guy who done the work. He worked long hours throughout the blistering heatwave a few weeks ago, Thank
you
26 juin 2026
Avis spontané
Réponse de Midland Heart
We're sorry to hear that it took some time for you to hear back from our team about the concerns you had, we'll take this on board and look into your previous contact to understand what had happened.
With Anthea, we're really happy to hear that she was able to support you and came to visit so quickly. We appreciate your honest review of your recent experience and if there's ever anything else, please don't hesitate to give our Hub team a call.
The team at Midland Heart.
Callum and Kully
I would like to say a huge thank you to Callum and Kully for the excellent job they did repairing my fence panels. They were both so friendly, polite and professional from start to finish. They took great pride in their work, explained everything clearly, and the quality of the repair is fantastic. They left everything tidy when they had finished, and nothing was too much trouble. They are a real credit to the housing association, and I couldn’t be happier with the service I received. Thank you both for your hard work!
10 juillet 2026
Avis spontané
Réponse de Midland Heart
It's great to hear that both Callum and Kully were able to fix your fence panels for you. It sounds like it was a positive experience from beginning to end which is always great to hear. Thanks Nicola, we appreciate you taking the time to share this with us.
The team at Midland Heart.
Staff service
6 juillet 2026
Réponse de Midland Heart
Thanks for the positive review Tomasz. If there's ever anything that we can help with, you know where to find us.
The team at Midland Heart.
Réponse de Midland Heart
Thank you so much for the lovely review. If there's ever anything that we can help with, you know where to find us.
The team at Midland Heart.
Surveyor Ashish
Surveyor Ashish, from specialist repairs visited today. Really great very clear on the repair and booked in and explained repair process
10 juillet 2026
Avis spontané
Réponse de Midland Heart
Thank you Sahra for leaving a review of your recent repair experience. We're glad to hear it all went smoothly.
The team at Midland Heart.
The service is amazing and I would…
The service is amazing and I would 10000% percent recommend.
Adama so underrated and helpful!
9 juillet 2026
Avis spontané
Réponse de Midland Heart
Hi Kaissa, thank you for taking the time to leave a review. We're pleased to hear that you're happy with the recent service.
The team at Midland Heart.
I would to take this moment to say a…
I would like to take this moment to say a BIG massive Thank You to Mr Abdul Aziz for his kindness inwhich he came out to my home to install cat spikes on my back garden fence,
Abdul also done it alone in this hot weather bless him.
My family and I are so greatful he has given us hope that we can once again start using our garden as for many months we have not had access to it ..
Above and beyond x
2 juillet 2026
Avis spontané
Réponse de Midland Heart
Hi there Serina, thank you for taking the time to leave a review for Abdul. It's great to hear that he was able to support you and you're now able to use your garden as you wish.
The team at Midland Heart.
Proof of Tenancy
I called because the city council had incorrectly removed me from their records, although I have lived there for fifteen years. Kosar in the Customer Hub was extremely helpful and sent me proof of tenancy within ten minutes, Thank you
8 juillet 2026
Avis spontané
Réponse de Midland Heart
Hi Rahim, we're glad you were able to get this sorted quickly and Kosar was able to support you - we'll be sure to let her know.
If there's ever anything else you need, you can always give our Hub team a call.
The team at Midland Heart.
Excellent Service
Hi, We're new tenants, we moved into our new home a few weeks back. We have had a few visits from workmen to attend to minor repairs and I wanted to express my views regarding this. We're delighted to say that we've found engineer Daniel (he's attended a couple of times) and also Gary helpful, interested, polite, professional and very approachable. Thank you. In a World where people are so quick to complain now I thought it important to express our delight in receiving great service. Thank you Midland Heart 👍👍
7 juillet 2026
Avis spontané
Réponse de Midland Heart
Hi Degg, it's good to hear that our operatives Daniel and Gary have been able to support you with the repairs recently, we'll be sure to let them know.
We're also happy to hear that you're settling in nicely into your new home, it's a lovely feeling having a fresh start and we hope its what you imagined. If you come across any problem at all, please don't hesitate to give our Hub team a call.
The team at Midland Heart.
Great guy
Jagjit was wonderful when he came to check out the damp and mould. He was very helpful and informative. Gave a lot of tips on how to avoid any future problems and overall was a friendly presence. Nothing seemed a burden even when I asked questions regarding matters which were not of his faculty.
6 juillet 2026
Avis spontané
Réponse de Midland Heart
It's great to hear that Jagjit was able to support you with the recent damp and mould issue and explained how to avoid this happening again. It's the little things that contribute and play a part in this, such as cooking with the lid off your pots and windows closed during showers.
If you've got any questions, just give our Hub team a call.
The team at Midland Heart.
Midland heart staff were very friendly…
Midland heart staff were very friendly and clear re the job they would be undertaking(repairing kitchen cupboard doors) the job itself didn't take long so I was not inconvenienced and the carpenter left everything tidy. A great service all in all.
18 juin 2026
Réponse de Midland Heart
Thanks Amelia for leaving a review. It always helps to hear how our tenants are finding our services and where we can improve and do better.
The team at Midland Heart.
The job he did for us was very nice and…
The job he did for us was very nice and he was friendly and very helpful with his advice to us
30 juin 2026
Réponse de Midland Heart
Thanks Mariam, we appreciate you taking the time to leave a review of your recent experience.
The team at Midland Heart.
The person was lovely and helpful and…
The person was lovely and helpful and worked hard
3 juillet 2026
Réponse de Midland Heart
We're glad to hear that you've had a positive experience. If there's ever anything that we can help with, you can always give our Hub team a call.
The team at Midland Heart.
The work was done professionally and…
The work was done professionally and with minimal disruption to my day.
9 juin 2026
Réponse de Midland Heart
Our operatives always try their best to keep any noise and mess to a minimum so you're able to carry on with your day. If there's ever anything that we can help with, you know where to find us.
The team at Midland Heart.
Réponse de Midland Heart
Thanks Ivy, we're glad to hear that you're happy with your recent experience.
The team at Midland Heart.
Excellent and seamless service
Excellent and seamless service. Thank you for everything; you are amazing.
3 juillet 2026
Réponse de Midland Heart
Thank you so much for your kind words! If there's ever anything that we can help you with, you know where to find us.
The team at Midland Heart.
I do not know what I am meant to write…
I do not know what I am meant to write a review about if it’s about the repair I reported nobody turned up and if they did, I have had no feedback
18 juin 2026
Réponse de Midland Heart
Hi John, we're sorry to hear no one turned up for the repair your reported. We'd like to get this picked up for you, if you could share the details on email to feedback@midlandheart.org.uk and we'll take it from there.
The team at Midland Heart.
I was told my shower needed a new…
I was told my shower needed a new pressure vowel so it wasn’t fixed and I was told an electrician would be booked however I wasn’t told about when that will happen and it’s been a week now
26 juin 2026
Réponse de Midland Heart
We're sorry to hear that you're still waiting for your shower to be fixed. If you haven't already heard back from our team, please could you send us an email to feedback@midlandheart.org.uk and we can chase this for you.
The team at Midland Heart.
Réponse de Midland Heart
We're glad to hear that the problem has been sorted for you Cath. If there's ever anything else, you know where to find us.
The team at Midland Heart.
Really happy with our service
Really happy with our service. Evrol was very respectful and went over and beyond with his work.
2 juillet 2026
Avis spontané
Réponse de Midland Heart
Thank you Nakita for taking the time to leave a review.
The team at Midland Heart.
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