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Midland Heart Avis 

1 738
•
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I would like to give special thanks to Mav and Kully from your maintenance team. They where professional, helpful, and did an excellent job. They made sure everything was done properly before they lef... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have been a tenant of Midland heart for nearly 5 years. Repairs are always completed and workmen always do a fantastic job! My most recent repair on a kitchen cupboard was completed by a workm... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Surveyor named Ashish visited from specialist repairs team. He explained the process what is he going to do. Explained how to raise routine maintenance jobs on the midland heart app. He was polite pro... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Association de construction et de gestion de logements sociaux

Écrit par l'entreprise

Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(1 738)

665 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Ihad a problem with door not closing…

Ihad a problem with door not closing and sticking Mia K came out and took pictures of front door as Gaps and fitted new handle on Fire Door in Kitchen very professional and evan cleared up floor with hover and wipes Lovely Service thank you

14 octobre 2026
Avis spontané
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Réponse de Midland Heart

We're glad to hear that your fire door has now been fixed, thanks for letting us know.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Damp repairs

Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done.
Having had a good number of bad workmen through midland heart nice to see they do have knowledgeable workmen as well.
Happily have any of these back to do repairs within my property

14 octobre 2026
Avis spontané
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Réponse de Midland Heart

Hi Rachael, thank you so much for taking the time to leave a review. It's good to hear that the team were able to sort the damp issue for you, this time of the year we tend to see this a lot but there's lots of small things we can do to stay on top.

If you've got any questions, you can always give our Hub team a call.

The team at Midland Heart.

Noté 5 sur 5 étoiles

I would like to give special thanks to…

I would like to give special thanks to Mav and Kully from your maintenance team. They where professional, helpful, and did an excellent job. They made sure everything was done properly before they left. You are lucky to have such a hardworking men in your team great service!

13 octobre 2026
Avis spontané
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Réponse de Midland Heart

Thank you so much for taking the time to leave a positive review. It's good to hear that everything went smoothly and you're happy.

The team at Midland Heart.

Noté 5 sur 5 étoiles

I had a great experience and my housing…

I had a great experience and my housing officer Abdul aziz was an amazing help with anything that i had concerns with

8 octobre 2026
Avis spontané
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Réponse de Midland Heart

This is really lovely to hear Courtney that Abdul was able to support you.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Very happy with Martin White service…

Very happy with Martin White service today, he was very pleasant, we are very happy with his service today he came out to treat damp / mold in the bathroom, top class, fast and very efficient. ⭐️⭐️⭐️⭐️⭐️

9 octobre 2026
Avis spontané
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Réponse de Midland Heart

We're glad to hear that you're happy with the recent work completed. If there's anything else you need a hand with, please don't hesitate to give our Hub team a call.

The team at Midland Heart.

Noté 5 sur 5 étoiles

⭐️⭐️⭐️⭐️⭐️ i would of gave more stars if i…

⭐️⭐️⭐️⭐️⭐️ i would of gave more stars if i could maverick is brilliant he is polite very respectful and his work is outstanding I can’t thank him enough for how hard he worked he is a joy to have in your home

5 août 2026
Avis spontané
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Réponse de Midland Heart

Thank you so much Danny for taking the time out to give Maverick a lovely shout-out. It sounds like he did a great job! We'll be sure to let his manager know.

The team at Midland Heart.

Noté 1 sur 5 étoiles

Midland hear doesn’t care about…

Midland hear doesn’t care about residents at all

8 octobre 2026
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Réponse de Midland Heart

Hi Daria, we're sorry to hear that you feel this way. We'd like to understand what's happened and be able to help, if you could send over an email to feedback@midlandheart.org.uk with your details and we'll go from there.

The team at Midland Heart.

Noté 5 sur 5 étoiles

The job was done very efficiently and…

The job was done very efficiently and very very clean. The workforce was very clean and tidy and respectful to my property.

16 septembre 2026
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Réponse de Midland Heart

Thanks Gail for taking the time to leave a positive review.

The team at Midland Heart.

Noté 5 sur 5 étoiles

The person was polite and understanding…

The person was polite and understanding and dealt with the case smoothly,i must say though I did have to wait 34 minutes to speak to someone which I think is a bit too long to wait apart from that everything else went fine.

7 octobre 2026
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Réponse de Midland Heart

Hi Steve, we really do appreciate the honest feedback and we'll definitely pass this on. If there's ever anything else that we can help with, you know where to find us.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Taiba Kayani is an angel she has…

Taiba Kayani is an angel she has compassion , empathy sympathy and looks at the facts , she treated me and my family with dignity and respect and I’m forever indebted to her and all of midland heart for giving me and my family a beautiful home otherwise I would be homeless . I will forever remember her and midland heart in my prayers .

8 octobre 2026
Avis spontané
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Réponse de Midland Heart

This was really lovely to read Zahid, we're glad to hear that Taiba took her time to support you and your family during the time, we can only imagine how difficult it must have been.

If there's ever anything that we can help with, you can always give our Hub team a call and we'll always reach out to you.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Fantastic Workman Wayne!

I have been a tenant of Midland heart for nearly 5 years. Repairs are always completed and workmen always do a fantastic job!

My most recent repair on a kitchen cupboard was completed by a workman called Wayne. He has completed a few jobs at my property and he always goes above and beyond.
My repair was completed today, and I was very happy with the work. He is polite, professional and friendly. A true credit to Midlands heart, he priorities getting a job done to the best standard.

Midlands Heart have been brilliant at providing me with an excellent repair service over the years, I’m very grateful.

8 octobre 2026
Avis spontané
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Réponse de Midland Heart

Hi Barbara, thanks for taking the time to leave a review of your recent experience. It's great to hear that Wayne was able to support you and fixed the repairs in your kitchen, we'll be sure to pass on your feedback.

The team at Midland Heart.

Noté 5 sur 5 étoiles

David Loveday 10/10

Had David Loveday come to complete a job on behalf of Midland Heart, very friendly and professional! Came prepared and had the job done quicker than expected. We need more people like David.

6 octobre 2026
Avis spontané
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Réponse de Midland Heart

We're sure David will really appreciate your feedback, we'll be sure to share it with him.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Very professional job and workers

Very professional job and workers

6 octobre 2026
Avis spontané
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Réponse de Midland Heart

Thanks Kelly for the lovely review, it's great to hear that you're happy!

The team at Midland Heart.

Noté 5 sur 5 étoiles

Abdul Aziz Excellent Support

Abdul Aziz was very supportive and professional throughout. He listened carefully, took my concerns seriously and kept me updated. I really appreciate the help and effort he provided during a difficult situation. Top man 🤝

5 octobre 2026
Avis spontané
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Réponse de Midland Heart

Hi Ibrahim, thank you so much for taking the time to leave a positive review. It's good to hear that you feel happy with how Abdul handled the recent situation, we'll be sure to pass on your feedback.

If there's ever anything else, you know where to find us.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Andrew the 5* carpenter

Had 3 jobs done by Andrew and he’s brilliant, pleasure to be around, gets the job done

2 octobre 2026
Avis spontané
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Réponse de Midland Heart

Thank you Amalia for the lovely review, sounds like Andrew did a brilliant job! We'll be sure to share this with him and his manager.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Robert Barker

Robert Barker Such a extremley hard worker and does the Job right he goes above and beyond to make sure The Customer is very satisfied with the work, really takes pride in his work he should be acknowleged and praised for what he does also A very polite friendly Man Can't thank him enough.

2 octobre 2026
Avis spontané
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Réponse de Midland Heart

Bernadette, your review has made our day. Thank you for sharing an honest review of your recent experience, it helps us to understand what we're doing well and where we can do better.

We'll be sure to share your feedback with Robert and his manager.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Good service

Good service. Dontay was very helpful and polite

28 septembre 2026
Avis spontané
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Réponse de Midland Heart

Thanks for taking the time to leave a positive review.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Wayne c was very very helpful and even…

Wayne c was very very helpful and even taught me a few tips and tricks to keep an eye out for

1 octobre 2026
Avis spontané
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Réponse de Midland Heart

Thank you so much for leaving a review of your recent experience, it sounds like everything went smoothly which is good to hear.

If there's ever anything that we can help with Jamal, you know where to find us.

The team at Midland Heart.

Noté 5 sur 5 étoiles

My experience

When I call, I receive a fast response and the staff fixes my issues promptly.

23 septembre 2026
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Réponse de Midland Heart

It's good to hear that you've had a positive experience and the team have been able to help you!

The team at Midland Heart.

L’expérience Trustpilot

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En savoir plus sur le parcours des avis sur Trustpilot.

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Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus