Midland Heart Avis 

Lena and Ashish visited from specialist repairs surveying team. Explained how DMEV systems work. Explained inspection protocol very well, and what repairs need to be done. Gave reassurance for repairs

If I could give Midland Heart a 0 I would…. Many people don’t realise that with a repair…always get a job reference number for the job reported as a needing a repair… keep a note of it….maybe get a note book just for Midland Heart issues… All of their calls are recorded … keep a note of who you speak to on the phone and the date…and time you called… they can go back and listen to that call to see what was said about the repair and if a date was given for that repair…etc ..if they don’t do the job or arrange for the job to be done or fail to turn up that’s a reason for a formal complaint…when you put in a formal complaint… do one as an email…they will respond to an email….you can phone in to make a formal complaint … get a reference number for the formal complaint (but now Midland Heart are trying to avoid people making complaints …. They will then try and resolve it there and then as soon as they hear “I want to make a formal Complaint ….insist….when you phone to make a formal complaint (it’s your legal right to make a formal complaint don’t let them fob you off) at Stage 1 they have about a week to respond … if you are not happy with the Stage 1 response escalate it to a Stage 2 … eg a month to reply to a Stage 2..(they should also respond to you in an email not by a call) …they will try to call you … no let them email you… that way you will have your written evidence trail… if you are not satisfied with the Stage 2 response… then contact the housing Ombudsman…(0300 111 3000) it’s that simple… they will take on the case for you and get the job done and also award you compensation… compensation can be awarded at Stages 1 & 2 for failed appointments or jobs or for complaints if you are satisfied with the response… if no one turns up for an appointment … that’s a failed appointment and they must award you compensation for it and get the job booked in and done… for any complaint made where they Midland Heart is at fault… it’s not always about the compensation it’s about getting the jobs done within the correct legal frame time and for them to stop treating tenants appallingly… they never learn…. Kitchens bathrooms windows etc are supposed to be part of a renewal renovation programme … find out when these in your property are due for renewal its usually every 20-25 years even if you haven’t lived in the property that long …its could be due…. You can always call the Housing Ombudsman for free advise….

Ashish and Adrian from specialist repairs team visited today. Very friendly and get straight to the job and respectful.

Just had Mav come out in emergency call out to look a at leak under our kitchen sink which he has fixed. Great guy , had a laugh with us and he’s very down to earth ! Thank you mav for coming it quickly and solving the issue ☺️

To be honest I'm happy over all

Good service

I made a call in to midland heart because I locked myself out of my property which has a communal door, rushing out I left my front door open but locked the communal door and left my keys inside. The young lady on the phone was so helpful and put out an emergency appointment straight away and also sought to see if any rangers were around the area to help, I needed to get in to take some morning medication as I am pregnant, so I was desperate and worried. Within only 10 minutes of waiting outside, Ranger Phil arrived to “save the day” I have seen him plenty of times so seeing a familiar face put me at ease. He was his normal friendly self and I thanked him plenty. Thank you for helping me Phil and the lady on the phone (sorry I didn’t get your name).

Whewer and Tiery where very supportive and consider about doing the repairs around the home.

I would recommend them to do the repairs around my home again because as they completed a job they showed me where the repairs was and what they did to complete them.

Mannerable and respect to my property.

Miss Georgia Banks.

I can’t thank Paul Bird enough for all of his help. He’s done a few repairs on my home and he’s gone above and beyond every time. Super friendly, chatty and efficient. Thank you so much!

My pipes had a leak and the nice young man who came was lovely he had a look even though it was not his department I needed gas engineer because it was to do with radiator but investigated himself and got in touch with the right department so very happy it was sorted and he was very pleasant and helpful so yes very easy and painless visit and now waiting for the needed department to sort it out.

Mav done a brilliant job, was polite and efficient. Happy with the work carried out, no mess left.

If I could have scored 0, I would have. I am disgusted with the service provided with respect to repairs at my father's property. Communication is appalling, empathy and care for a vulnerable person is none existent. There's no process for works to be completed just hope for the best and deal with it day by day. Raised complaints, no one deals with it. I dread to think there's elderly out there with no family and just get left with such mess. 2 months have passed and no clear defined works to have the property ready for his returned.

Surveyor Ashish from specialist repairs visited toady to a mould survey. Done a thorough survey. Helped reset app and explained how to raise repair without having to call, made life easier. Very polite professional and respectful, wore shoe coverings too.

To Lewis and Liam.
One hell of a team. Came in to sort a leak out and found half of our kitchen in the front room of our flat. To cut a long story short, the leaks were sorted and so was the kitchen fitted back in the kitchen. Attention to detail is their forte.
Absolutely Fabulous. Any other issues with this property I only wish this team of cheeky chaps would be available. Keep up with this great workmanship.
And thank you once again.
We have had this leak for over two years,causing severe Mould & damp conditions to live in
We where getting absolutely Nowhere with Midland Hart, It was falling on Deaf ears with them ....it was down to the great Tradesmen Liam & Lewis and their team that the leaks got repaired Not down to Midland Heart who have been nothing but hard work to get any repairs done ! Anyway it looks like things might.be going in the right direction now 🙏

Today I had inspection for mold and damp, the inspection been carried by Stephen , very nice great and kind person !

Amazing all things were sorted perfectly, he was clear precise and a pleasure to have. I would recommend Martin to anyone, he even did more than expected I am greatful.

The team member who came to do repair was professional and polite throughout.
However I was disappointed with the length of time I had to wait for the repair to be done considering it was a water leak coming through the kitchen ceiling, all they mentioning is it coming through the lights I answered no but explained it was coming down into the boiler and there are electrical points around it . Overall not very good service recieved.

Midland house is a great company. They clean every 2 weekend they have a high standard for their home and any problems they sort it out very quickly

Lewis and Thierry done an excellent job , would recommend them to be used again I the future . They left the house/work area clean . Great service