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Midland Heart Avis 

1 740
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ian griffiths is incredibly professional he has been to my property more than once and each time I have been completely satisfied with his work he has completed, he is very friendly and polite also... Voir plus

Noté 5 sur 5 étoiles

Surveyor Ashish from Midland Heart Specialist Repairs Team visited today. Ashish has been very professional and attentive, spent time throughly going through his inspection and discussed in detail wha... Voir plus

Noté 5 sur 5 étoiles

I would like to give special thanks to Mav and Kully from your maintenance team. They where professional, helpful, and did an excellent job. They made sure everything was done properly before they lef... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Association de construction et de gestion de logements sociaux

Écrit par l'entreprise

Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(1 740)

665 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

They did an excellent job

They did an excellent job. In addition, they demonstrated a positive attitude, great efficiency, and exceptional professionalism. I am extremely pleased with the work they have done and truly appreciate their effort and dedication.

4 septembre 2026
Avis spontané
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Réponse de Midland Heart

It's great to hear that our team left a positive impression. It's important to us that our tenants feel comfortable and reassured in the work that we do in our homes.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Ashish from specialist repairs team…

Ashish from specialist repairs team visited today. He was polite professional and was very thorough with the whole process.

4 septembre 2026
Avis spontané
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Réponse de Midland Heart

It's great to hear that Ashish went through the entire process with you so you felt reassured on what was happening.

If there's ever anything else, you know where to find us.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Brilliant knowledge

Steve came out and completed a survey for mould and damp, and gave me a recommendation for a type of spray to use and told me where to get it from, he was polite and helpful with his knowledge about how to get rid of mould, and he also helped to tell me that my kitchen fan did not work, and that had me getting an appointment for MH to then come and fix which I have now got an appointment for the 14th.

2 septembre 2026
Avis spontané
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Réponse de Midland Heart

It's good to hear that Steve was able to support you with the recent damp and mould issue and how to tackle it. If there's ever any concerns or you've got any questions, you can always give our Hub team a call at any time.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Surveyor Ashish from specialist repairs…

Surveyor Ashish from specialist repairs visited today. Gone through the issues in details.
He was very attentive and helpful with raising additional repairs.

Overall, we are very happy with everything he has done.

2 septembre 2026
Avis spontané
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Réponse de Midland Heart

We're glad to hear that you're happy with the recent visit Ahlam - sounds like the visit went smoothly.

The team at Midland Heart.

Noté 1 sur 5 étoiles

Damage to my doors

My grandchild with mental heath conditions also adhd and autism ,she broke at least 3/4doors of hinges in my house ,ive contacted midlandheart heart to fix the damage ..over a week ago ..no response ,dispite saying they will let repair department know ?

1 septembre 2026
Avis spontané
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Réponse de Midland Heart

Hi Teresa, we're sorry to hear what's happened. We understand that your grandchild wasn't aware of what they were doing. So that we can take a look into this for you to see what we can do, please could you send us an email to feedback@midlandheart.org.uk with your address and the details.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Problem with leaking toilet.

Paul Frankton came out to fix a leak in my upstairs toilet. He was very friendly, explained what the problem was and went above and beyond to fix the issue.

1 septembre 2026
Avis spontané
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Réponse de Midland Heart

It sounds like Paul did a good job in explaining the problem with the toilet. We're glad to hear it's all been sorted and that you're happy with the recent visit.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Steven was helpful and did very nice…

Steven was helpful and did very nice job. And put on show covers before coming inside. Thank you very much

28 août 2026
Avis spontané
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Réponse de Midland Heart

Hi Raheema, thank you so much for taking the time to leave a positive review of your recent experience. We're glad to hear everything went smoothly.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Surveyor Ashish from specialist repairs…

Surveyor Ashish from specialist repairs team visited today. He was polite professional and knowledgable. Explained the Post Inspection procedure prior to start the job. Very respectful.

26 août 2026
Avis spontané
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Réponse de Midland Heart

It's good to hear that Ashish explained the process when it comes to specialist repairs. We want our tenants to understand the repairs we're doing and how it affects your home.

The team at Midland Heart

Noté 5 sur 5 étoiles

Stephen was the D&M man come to repair mould

Stephen was the D&M man come to repair my mould after a leak from the flat above. Not only did he repair the leak, he cleaned my hall wall up, repaired it and the painted it. Not only that, he did the same to my wet room ceiling which was also damaged. Well done Stephen and thank you. It is better than it was before.

21 août 2026
Avis spontané
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Réponse de Midland Heart

It sounds like Stephen did a brilliant job in making sure everything was sorted for you, not just the leak. Thank you for leaving a review.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Thank you Steve!

Steve was very nice and professional today! Nowadays is rare to find someone that actually cares about the tenants wellbeing and goes above and beyond to support us. I hope Midland Heart gets to hire more professionals like him!

26 août 2026
Avis spontané
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Réponse de Midland Heart

Your review has made our day, thank you so much for taking the time to share your feedback of you recent experience. We'll be sure to share this feedback with Steve and his manager.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Surveyor Ashish from specialist repair…

Surveyor Ashish from specialist repair visited today. He was very polite and took his shoes off without even asking very respectful of my property.

26 août 2026
Avis spontané
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Réponse de Midland Heart

We're glad to hear that you've had a positive experience with the recent visit. If there's ever anything else, you know where to find us.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Thierry & Clive

Thierry & Clive
EXCELLENT SERVICE
From both of these workmen
Brilliant job done immaculately Tidy with work tools etc
Well mannered and polite
Definitely worth getting the job finished
Very much appreciated thankyou 👌

25 août 2026
Avis spontané
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Réponse de Midland Heart

Thank you for taking the time to share a review of your recent experience Steph. We're glad to hear that Clive and Theirry did such a great job. The team at Midland Heart

Noté 5 sur 5 étoiles

Jagjit has been very attentive and has…

Jagjit has been very attentive and has taken my issues very seriously and was very thorough as I have had issues of mould and damp and structural issues all this had been highlighted for the past 3 years and was fobbed off of constant back and fourth he has made sure everything was noted down and was very reassuring and did not keep me in the dark of the whole process as the previous experiences was just touch and go and nothing was done about it but overall the service provided by this gentleman Jagjit was amazing so for that I would give the overall a great rating for the gentleman.

25 août 2026
Avis spontané
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Réponse de Midland Heart

We're so glad that Jagjit was able to help you with your damp and mould problems following your previous experience. If these problems return please get in touch. The team at Midland Heart.

Noté 5 sur 5 étoiles

What professional workmanship should look like

Spwron Singh did a brilliant job removing the mould on the bathroom ceiling. He also took the time to send in a request to the repair team regarding damaged alcove on the window edge on my behalf. Spwron gave me positive, helpful advice and tips on future maintenance mould issues, he was professional, polite and respective in my home. He took great care to ensure everything was clean and tidy after the work was carried out. Spwron is a credit to your team, thank you again Spwron Singh! 👍🏾

18 août 2026
Avis spontané
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Réponse de Midland Heart

Thank you so much for your review. We're pleased that Spwron did such a great job and left you with some tips for how to avoid future problems. The team at Midland Heart.

Noté 5 sur 5 étoiles

5 star service

Phil from the rangers team is absolutely awesome he really rescued me and my dad when I got locked out. Also thanks to Aisha from repairs making it happen

24 août 2026
Avis spontané
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Réponse de Midland Heart

We're so glad Phil was able to be there to help you out! You know where we are if there is anything else you need. The team at Midland Heart

Noté 5 sur 5 étoiles

From a grateful Tenant

Danny and Shaf came a few weeks ago to clear bulky waste from in and around my property, following an inspection.

They were very accommodating and efficient.

Proof again, Rangers are not just a myth.

Well done Guys!

31 juillet 2026
Avis spontané
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Réponse de Midland Heart

Thank you for taking the time to share a review about some of our Rangers team. We're so pleased they were able to help you out with your bulky waste issue. The team at Midland Heart.

Noté 5 sur 5 étoiles

creaky floor boards

Upstairs bedroom had floor boards underneath the carpet, in the middle section of room were making creaky noises. Martin White , who came to fix was very friendly and approachable. He was able to identify how to fix creaky noise. By replacing and fiting two boards which he crafted quickly and drilled at my sections to stop the creaky sound overall. He also cleaned up after himself and placed back the carpet for me.

21 août 2026
Avis spontané
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Réponse de Midland Heart

It's great to hear about your recent experience when Martin came to fix your creaky floorboards. If there is anything else we can help with, you know where we are. The team at Midland Heart.

Noté 5 sur 5 étoiles

Im not talking for midland heart it…

Im not talking for midland heart it self as they seem to not care about my situation being an emergency regarding getting in to a niebours flat to find the leak that is impacting my flat and my life im giving the two work men who are brilliant Martin and Steve they are fantastic they did all they could do considering the curcumstances they need medals they couldnt finish the work due to the leak in the flat next to me not getting sorted as midland heart need to get in next doors flat to fix the leak so its a waiting game but when /if this is sorted i am going to tell midland heart i want Martin and Steve to finish the work once again Martin and Steve are fantastic

18 août 2026
Avis spontané
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Réponse de Midland Heart

This sounds like a frustrating situation for you Diane. We're glad that Martin and Steve did such a great job, but please get in touch via email to feedback@midlandheart.org.uk if you don't get a response regarding the access to the flat next door to address the leak. The team at Midland Heart.

Noté 5 sur 5 étoiles

Great work from Tevin and Eurol

Great work from Tevin, had the kitchen tiles done. Did a fantastic job. Stayed well over the time he should have, left at 7pm instead of 5pm just to make sure he got the job done!! and even cleaned up everything after he finished went above and beyond what was expected. Left no mess and clean job overall.

20 août 2026
Avis spontané
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Réponse de Midland Heart

Thank you so much for taking the time to leave a lovely review Wiktoria. It's great to hear that both Tevin and Evrol were able to support you and made sure to finish the job before leaving.

If there's ever anything else that we can help with, you know where to find us.

The team at Midland Heart.

Noté 5 sur 5 étoiles

Steve came out to treat some mould in a…

Steve came out to treat some mould in a bedroom. Very helpful and friendly guy and gave me some good advice for future reference. All round really good service I’m very happy

19 août 2026
Avis spontané
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Réponse de Midland Heart

Thanks for taking the time to leave a positive review Joanne.

The team at Midland Heart.

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