Midland Heart Avis 

Now time is great every one survis

Evrol & team from Special project were lovely and very tidy. Made me feel very calm throughout the process.

Great customer service, always polite and helpful and willing to resolve my queries.

Surveyor named Ashish from Midland heart visited today. Done a thorough survey. Did a thorough job and was very polite

Gardeners are crap

Nik was polite and pleasant. He worked diligently to realine both my front and back doors and replace my kitchen mixer tap. the man is very much a problem solver. Nik even noticed that the kitchen door was hang with only one screw in each hinge (something I myself had never noticed) and rectified the problem. Nik went above and beyond. Thank you Nik.

Alvia brannon i belive her name is absolutely a disaster advisor she likes to make the tenants feel dumb pathetict behaviour

Jagjit clare came to my home and address the issues that no other operative has. His polite and understanding and talk through everything. His reported the issues and hopefully will be resolved.

I wanted to take the time to leave this review specifically to recognise Marcus for the outstanding service he provided today. From the moment he arrived, he was incredibly friendly, polite, respectful and professional.

He took the time to understand the issue, explained what he was doing and made sure everything was properly resolved rather than simply rushing through the job. His positive attitude and approachable manner made the whole experience so much easier, and I felt completely comfortable having him in my home.

The level of care and customer service Marcus provided really stood out. Employees who take genuine pride in their work and treat residents with kindness and respect deserve to be recognised, and Marcus is absolutely one of them.

He is a fantastic representative for Midland Heart and a real credit to the organisation. I hope this feedback is passed on to Marcus and his management because his excellent work and customer service deserve recognition. Thank you, Marcus! ⭐️⭐️⭐️⭐️⭐️

I just want to say a massive thank you to Richard Hill for fixing the leak in my house on the 17th September.

This has been a serious leak issue that was happening in my house and Midlands Heart sent out 4 different plumbers and 1 PH Jones engineer over the space of two days. Out of everyone who came, Richard was the one who actually took the time to properly look at everything.

He checked the bath panels, the airing cupboard and other places that the other contractors didn’t seem bothered to check, and he actually found the leak and fixed it without any trouble.

You can tell Richard knows his job and takes pride in what he does. He’s a really hard worker and honestly deserves a pay rise because out of all the people that came, he was the one who sorted the problem properly. He could probably teach some of the other guys a few lessons!

He’s definitely a great member of the Midlands Heart team and I honestly wish you had more people like him.

This whole situation caused me a lot of stress, days off work and even some damage to my brand new kitchen, so it really should have been sorted sooner. But I’m just really grateful that Richard came out, took the time to properly investigate it and finally fixed the problem.

Thank you again Richard, you really do your work properly and I really, really appreciate everything you did. You deserve to be recognised for the work you do.

I’ve had a terrible experience with Midland Heart from start to finish, which resulted in several complaints being raised. Unfortunately, I didn’t get the outcome I wanted and, in the end, I simply couldn’t be bothered to continue dealing with the matter anymore. I’ve cut my losses and moved on.

The amount of service failures and errors throughout the whole experience, many of which I felt Midland Heart failed to take accountability for, was beyond frustrating.

However, amongst all the nightmare, Nyk was appointed to support me and deal with the repairs within my property, and he was absolutely outstanding. He is a real gem and a genuine asset to the organisation.

Nyk was respectful, honest, caring and professional throughout, and it was an absolute pleasure to have him in my home. He genuinely listened, showed understanding and made what was already a very difficult situation that little bit easier.

The 5 stars are solely for Nyk and the service he personally provided — they are absolutely not a reflection of my overall experience with Midland Heart.

People like Nyk are a credit to an organisation, and I sincerely hope his hard work and commitment are recognised.

Staff good but they come late

The time it took to get through to the call centre, the quick response to reporting the repair, the time to schedule an appointment and clarify an existing status of repair. The friendliness of the staff made the experience worthwhile.

Very helpful and polite caring and considering of there tenants and got the jobs done quick and effective 100 percent happy

Needed an emergency repair for leaking water heater - the plumber was an efficient worker and friendly, and was willing to explain his ideas and the process re: what was wrong and a possible fix. He changed the overflow valve and float inside the tank. We couldn't find where the water was leaking from, but hopefully this has solved the issue. The electrician was a nice guy too; he only needed to do a 30-second check, as the wall with electricals was unaffected by the damp. He had trouble finding the street, I had to try directing him from a location I didn't know. He arrived after midnight, but that time wasn't too unreasonable as I'd been told in advance by Midland Heart repairs line that it would likely be late at night.

I would suggest having a handover between the Midland Heart Repairs phoneline staff who finish at 6PM and the staff who cover emergencies repairs through the night, for any cases dealt with in the daytime that are still open through the night. I phoned up after the plumber left, to check if maybe the electrician visit should be cancelled (I wasn't sure if it was still needed). The lady I spoke to said she had no way to access any details of the job, as the repair had been booked before the 6PM cut-off, so it basically didn't exist for them and they couldn't tell me if the electrician was on his way or contact him for me. It could have been a wasted journey for the electrician. (It turned out that he was obligated to visit and check, so it was OK.)

Reported a repair @ 15.30 yesterday was told somebody would be here within 24 hrs, rang again @ 14.00 the following day to be told it hadn't been logged properly, yes somebody did come out within the 24 hours but wouldn't have done had i not rung a 2nd time not impressed

He was very helpful and also advisable.

I could, nt fault the whole experience

My experience was great the Agent Rajpal was great