Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ian griffiths is incredibly professional he has been to my property more than once and each time I have been completely satisfied with his work he has completed, he is very friendly and polite also... Voir plus
Surveyor Ashish from Midland Heart Specialist Repairs Team visited today. Ashish has been very professional and attentive, spent time throughly going through his inspection and discussed in detail wha... Voir plus
I would like to give special thanks to Mav and Kully from your maintenance team. They where professional, helpful, and did an excellent job. They made sure everything was done properly before they lef... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
Coordonnées de contact
20 Bath Row, B15 1LZ, Birmingham, Royaume-Uni
- 0345 60 20 540
- feedback@midlandheart.org.uk
- www.midlandheart.org.uk
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Wayne c was very very helpful and even…
Wayne c was very very helpful and even taught me a few tips and tricks to keep an eye out for
1 octobre 2026
Avis spontané
Réponse de Midland Heart
Thank you so much for leaving a review of your recent experience, it sounds like everything went smoothly which is good to hear.
If there's ever anything that we can help with Jamal, you know where to find us.
The team at Midland Heart.
My experience
When I call, I receive a fast response and the staff fixes my issues promptly.
23 septembre 2026
Réponse de Midland Heart
It's good to hear that you've had a positive experience and the team have been able to help you!
The team at Midland Heart.
🌟 Dontay was an amazing help! 5 stars 🌟
Dontay was an amazing help! Super grateful for his time and effectiveness! My problem with my plumbing was sorted immediately with friendly & fast solutions and great service. Thank you again! 5 stars 🌟
1 octobre 2026
Avis spontané
Réponse de Midland Heart
We really do appreciate you taking the time out to leave a positive review and for giving our colleague Dontay a lovely shout-out. We'll be sure to let him know.
The team at Midland Heart.
I have nothing bur praise for midland…
I have nothing bur praise for midland heart they are a great housing,association
17 septembre 2026
Réponse de Midland Heart
Thanks Elizabeth, we're glad to hear that you're happy with us. If there's ever anything you feel could be better or there's an issue you've noticed, please don't hesitate to send us an email to feedback@midlandheart.org.uk
The team at Midland Heart.
The who came to our home was really…
The who came to our home was really polite and helpful nothing to much trouble
27 août 2026
Réponse de Midland Heart
Thanks Annette for taking the time to leave a positive review.
The team at Midland Heart.
kalpip Sian and rob barker
Had a great experience with kalpip Sian and rob barker today, they came out to fit a drain in my garden I’ve been requesting this job for 12 years and within 4 weeks this job has been assessed and done, they were so professional and polite and kept me informed the whole day. Their an asset to midland heart.
1 octobre 2026
Avis spontané
Réponse de Midland Heart
We're glad to hear that the new drain has now been fitted for you. If there's anything that we can take a look into for you, please don't hesitate to send us an email to feedback@midlandheart.org.uk
The team at Midland Heart.
really happy with service Martin White…
really happy with service Martin White , thank you
1 octobre 2026
Avis spontané
Réponse de Midland Heart
Thanks for taking the time to leave a positive review Sam, we do appreciate it.
The team at Midland Heart.
Réponse de Midland Heart
Thank you so much for the positive review Baljit.
The team at Midland Heart.
I had a new fire door fitted in my…
I had a new fire door fitted in my living room. Dontay and Phill came to carry out the work. Both were really respectful towards me and my home. They carried out the work to the best of their ability. They talked and laughed with me which made it feel more relaxed as innormally don’t like people in my yard. I’d definitely have these two come back for any future work. Nice one.
30 septembre 2026
Avis spontané
Réponse de Midland Heart
It's great to hear that the team were able to get your new fire door fitted in quickly. Sounds like the overall experience went smoothly which is positive but if there's ever any issues, you can always give our Hub team a call.
The team at Midland Heart.
Nick visited property
Nick visited property, introduced self, Very courteous, friendly, explained whole process. Good customer service, job completed
Overall great service
28 septembre 2026
Avis spontané
Réponse de Midland Heart
Thank you so much for leaving such a lovely review! We're glad to hear that you're happy with the recent visit.
The team at Midland Heart.
Wayne came to fix a draught excluders…
Wayne came to fix a draught excluders to the French door in the property. He knew exactly what to do as soon as he walks in. Wayne was very polite, friendly and above all very professional. He has kept me informed the loop throughout his time here and I am grateful to him for the work he did. Thank you Wayne and I wish you could come back here anytime we have a repair 😆… Midland Heart need more engineers like you.
25 septembre 2026
Avis spontané
Réponse de Midland Heart
We're really glad to hear that you're happy with the recent experience. If there's ever anything else, you can always give our Hub team a call and we'll be able to help.
The team at Midland Heart.
Surveyor named Ashish visited from…
Surveyor named Ashish visited from specialist repairs team. He explained the process what is he going to do. Explained how to raise routine maintenance jobs on the midland heart app. He was polite professional and very thorough with the inspection. Covered his shoes, shows respect to someone’s house. His very good man and very good at his job.
25 septembre 2026
Avis spontané
Réponse de Midland Heart
We really appreciate you taking the time to leave a positive review of your recent experience. We always want to make sure our tenants feel comfortable when we visit and that you understand the work we're doing and why.
The team at Midland Heart.
They didn't take time to come fix it
They're professional because they know exactly the problem
9 septembre 2026
Réponse de Midland Heart
We're sorry to hear that it took longer than expected to fix the repair, but we're glad to hear things were sorted. If there's anything outstanding, you can always give our Hub team a call.
The team at Midland Heart.
The guy who did the job was…number 1
The guy who did the job was curious,efficient and very good. Thank you.
24 septembre 2026
Réponse de Midland Heart
We really appreciate you taking the time to leave a positive review.
The team at Midland Heart.
Réponse de Midland Heart
It's good to hear that you've had a positive experience. If there's ever anything else, you know where to find us.
The team at Midland Heart.
Very good nice manners
24 septembre 2026
Réponse de Midland Heart
Thanks for the positive review!
The team at Midland Heart.
Really appreciate,good stuff they do…
Really appreciate,good stuff they do understand situation
1 août 2026
Réponse de Midland Heart
We're glad to hear you're happy with the recent experience. If there's ever anything that we can help with, you know where to find us.
The team at Midland Heart.
Done a brilliant job and was nice and…
Done a brilliant job and was nice and polite thank you Robert!
24 septembre 2026
Avis spontané
Réponse de Midland Heart
Thanks Chlo for the positive review!
The team at Midland Heart.
Good employee
Employee, Matin White , for Midland Heart, was very quick to survey the work required and was not happy. So he emailed an email to vent his concern.
Martin could not carry out the work that he was told to perform- no fault of his. He aesthetically put a plaster board over hole.
23 septembre 2026
Avis spontané
Réponse de Midland Heart
Hi Brian, we appreciate you taking the time to leave a review of your recent experience. If there's any work outstanding, please don't hesitate to give our Hub team a call and we'll be able to visit again.
The team at Midland Heart.
Plumber Kuldip came to fix a minor leak…
Plumber Kuldip came to fix a minor leak and replace a faulty handrail.
The new handrail was too small so he went out of his way to immediately go and source one from a supplier and unfortunately had to go to more than one place to achieve this.
This call out is worthy of a five star review because Kuldip went beyond the call of duty to accomplish customer satisfaction.
23 septembre 2026
Avis spontané
Réponse de Midland Heart
It's really great to hear that you feel your recent home visit is worth 5 stars! Sounds like Kuldip did a brilliant job in supporting you and making sure you were happy with the repairs.
The team at Midland Heart.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.