Mighty Ape Avis 

Goated online store. Goated delivery timeframe

Have been a primate with Mighty Ape for years, only to find out they are charging for delivery at their sole discretion. There seems to be no criteria that determines whether they charge or not. Bought 2 cookbooks, similar price, both sold by mighty ape, they charged delivery for one and not for the other

Warning: Do NOT buy from them!! Worst customer service and products - especially Kogan products.
They falsely advertised the product which arrived late and was just awful quality, and did not match description. Their customer service is clearly just AI that makes excuses and gets defensive. When you escalate providing proof of product and the fact they lied, instead of apologising they send you back to the supplier. Lie that they will pick it up. Then send another email saying oops we made a mistake AGAIN, then make you print a label, and drop it off to the post office.

No sincere apology, no indication of when refund will be done or if they will cover the exorbitant shipping costs. When you escalate you get another bot reply.

They don't pick up the faulty product you get shipped to your door - what if I didn't have a car or was home bound? Are they going to cover my petrol costs??

I've wasted time and money, and experienced the worst customer service ever! Stay away from them, there are plenty of other companies that provide decent customer service not this absolute garbage. I'm absolutely appalled and I have never experience such bad service or product. Even Temu is better!

We bought a nurses bag off what we thought was the main website but turned out to be a drop shipping third party seller in the market place. The order sat in shipping for two months. We finally got an accurate tracking number and traced the parcel but as of writing it still has not arrived. The customer service has been shocking for both the courier company and mighty ape themselves. There is no contact number, the website wont allow verification of my email address to access my order and we are unable to escalate the issue on the website. The one time we did make contact with a customer service agent we were told because it was a third party seller it wasn't mighty ape's problem. I never leave reviews but this has been so appalling I have made an exception.

I've ordered in the past and they were fine but recently they have gone completely downhill. The 2 products I have bought recently have misleading and false statements and wrong specs that don't match the products I received - the one product I received priced at $99 is worth $20 at most, and they have now listed 2 other listings of the same product at different prices. The ads look all the same. It's worse than Temu now.

And while they say they have a change your mind and a goods don't match description returns policy, their response time is very slow, then they get you to take numerous photos and measurements and try to argue the product is fine when it is absolutely not. I'm still waiting for a response on this.

Another product I ordered has shown to be not even shipped 2 weeks after ordering it, it's now past it's delivery due date and there isn't even a tracking number provided to track your order. A customer query I have sent is still pending, to see where my product is at.

Meanwhile, I am getting spammed daily about all their other specials and offers. I will NEVER be buying from them again. The most awful experience and a total waste of money and time.

Ordered from MA a few months ago. Started assembling the product, only then to see there was an incorrect coloured piece and I had to return it. The returns process was such a headache (was asked to personally drop it off to Silverdale), that I didn’t bother reordering that product again.

Thought to give them another shot and ordered a different item more recently, fully missing it was through a marketplace seller because they’re called “Mighty Ape group”. Utterly misleading to say the least. The shipping was delayed (I.e., sent on the day it was “expected” to arrive) and now it’s stuck at customs for over a week - the exact reason I avoid buying through marketplace sellers!

There is a total lack in transparency, and when I’ve contacted CS about this they’ve responded with a screenshot that ‘supposedly’ is from the time of me ordering that states the product is sent from an overseas supplier. I’ll take their word for it, even though I know for a fact I wouldn’t have purchased if that was listed.

Don’t bother. What once was reliable has now become infiltrated with marketplace sellers that are useless.

i purchased a projector from this company $1400 dollar
a week later it turned up, and they had sent the wrong product a wifi photo frame, which i had to send back
customer service is crap with cut and pasted replies without even addressing the issue they made me gat a signed affidavit by a JP which i had to wait for 2 hours at the library 2 weeks later still have not recieved a refund and customer support now tell me i have it but will not provide any bank or account details as to were thay put it and i have not recieved it. when i do get a reply its just a cut and paste , of we are very sorry about this weres my bloody money shit company beware of dealing with them

Primate customers used to have free delivery. This was a major perk and would often overlook that mighty ape was slightly more expensive for the quick and free delivery.

Now every item under $30 pays a delivery charge, even for primate customers. This is for every item - ie add 10x $20 items to your basket and pay 10x delivery fees.

This change will signal the end of the company. Only good thing is they will refund the primate charge when you complain.

Product really good quality. Delivery was fast. Ordered in the afternoon delivered next day. Auckland to Ashhurst.

Extremely disappointing experience with Mighty Ape Marketplace - such a shame.

I purchased a Dell Precision 3630 clearly advertised as including an NVIDIA RTX 2080 Super graphics card. The computer supplied did not contain the advertised graphics card. The seller later acknowledged that the listing was incorrect.

Despite this being a straightforward “not as described” issue, Mighty Ape has not provided a prompt or decisive resolution. . Instead, I have been repeatedly directed to their internal marketplace process while they “investigate with the seller.” Communication has been slow and resolution efforts have lacked urgency.

More concerning, the seller issued return labels containing inaccurate customs declarations — one declaring the item as a “gift”, and another declaring the value as $1. These declarations did not reflect the true nature or value of the goods.

Using such documentation could have exposed me to risk if questioned by customs authorities, and may have resulted in the shipment being held or delayed for an extended period. I declined to use these labels for that reason.

Purchasing through a major NZ retailer’s marketplace should provide oversight, accountability, and consumer protection. In this case, responsibility has effectively been pushed back onto the third-party seller while I have been left to escalate the matter myself. 8 days on, no resolution and Mighty Ape is not responsive.

Based on this experience, the marketplace’s lack of responsiveness and its handling of my statutory rights under the Consumer Guarantees Act is sufficient for me to shop elsewhere in future.

Order Number : T72XU6LQ

Dam good price & the quality is deff not what you'd expect (way better!) & the cutting tool inside the box now thats the s@$%!,thanx mighty ape team u guys rock!

It was easy to order online and to make payment. Delivery was amazing! Emails received for each step of the way, and a very fast delivery. Ordered Fri. 13/2, delivered Mon. 16/2. Would definitely use Mighty Ape again and recommend to others.

Great team at Mighty Ape FAST delivery, Cheap prices, great rewards and friendly help staff.
I enjoy buying from here.

How the mighty (ape) have fallen.

Absolutely terrible website these days. Ridiculous shipping prices.

My parcel disappeared and Noone seems to know why. I guess my grandson has to miss out till I find an alternative. Really poor service.

Product was exactly as described, delivery was super quick. Highly recommend!

Well packed. 13 minutes from confirmation to courier pickup. delivered next morning. Totally amazing. Best online shopping service I've ever had.

ordered a huge bed expected for feb it pulled up the next the day very happy with the experience recommend investing in mighty ape

THEY TAKE FOR EVER TO SEND YOUR ORDERS. IT HAS BEEN TWO MONTHS IN MY CASE. HOPELESS SERVICE..