Mighty Ape Avis 

Excellent product. As described on website, sturdy and easily put together. Checkout was quick & efficient with a number of payment options. Delivery was very quick. Very happy with the product and Mighty Ape service.

after pay
fast delivery even during christmas rush only took 3 days

Extremely disappointed that Christmas presents which had a confirmed delivery date of by 23/12 when I purchased them have not even been dispatched yet as of 3pm on 23/12. It’s impossible to speak to a human about this. A bot advised my issue has been escalated then marked the issue resolved and closed the chat. Now I have to go out and spend money on alternative presents and who knows what I will be able to buy in Whangamata. I will never trust Mighty Ape again. They won’t even cancel the order and process a refund before items have been shipped. Really poor service. Don’t promise a delivery date if you can’t deliver then refuse to refund. That’s basically theft.

Found the specific book I was looking for. Ordered on a Sunday afternoon before Xmas and received it on Tuesday morning. Packaged well. Am super impressed.

Mighty Ape NZ wasted 16 days of my time before Christmas.
I ordered a Samsung Galaxy S23 Ultra on 6 December as a Christmas gift. The order was marked as shipped, but the tracking never moved beyond “shipment information received” — the item was never picked up by the courier.
After 16 days, Mighty Ape refunded the order citing a “stock shortage,” even though the same product remained in stock the entire time and is still available now at a higher price. Instead of honouring the original price for the same in-stock item, they chose to cancel and refund after weeks of delay.
This left me unable to replace a Christmas gift and shows a lack of reliability. If you need certainty for high-value purchases, use a different retailer.

Well it's the first time I have used this site, ordered 2 products, 2.5kg drinking chocolate which i received 2 days later and hair shavers mens grooming kit, partner loves this. Overall, the bulk grocery items will save us money. An the hair shavers, others would have cost us a lot more

Lots to shop for on the app and I enjoyed my shop finding just what I was looking for.

The book was cheaper than anywhere else and I got it in 2 working days, highly recommend it!

I really hadn't believed the delivery promise on the Mighty Ape website, but ...

I ordered goods as Christmas presents last night at about 8.30pm, and today, at about 5.30pm they arrived - in perfect condition and beautifully packed.

I'm a definite convert to Mighty Ape next time I need quality product at an affordable price!

Order placed Thursday and items received Tuesday. Shipped from south island to auk. Quick turn around

Absolutely love Mighty Ape. Made the mistake of buying through Dicksmith first... Mighty Ape is safe, genuine, speedy, and high quality. I can't recommend them enough.

Bought a standing desk from Mighty Ape. Couldn't assemble it because on of the key parts was the wrong size. Went on their chat and they first said they would try to find a replacement part and then said they would come and collect it. Then nothing. I have tried to contact them multiple times for four weeks without response. Don't buy from these people.

I had to return an item due to a fault and the process took longer than expected. Initially I was given a hard time and the issue wasn’t recognised straight away.

After escalation, the supplier verified the fault and Mighty Ape processed a refund. They also provided a $15 account credit, which I appreciated. While it was stressful getting there, the issue was ultimately resolved.

Ordered an item that was shipped from Australia. I was not informed at any point of purchase this was the case. It took weeks to arrive and was not the correct part- a pcb board for a camp fridge. When I tried to return I was told I would need to cover shipping to Australia and also a 29% restock fee. Of course none of this was shared with me prior to purchase in any way. Rather than accept responsibility MA and the offshore seller simply kept emailing me with to return items and loose $50+ in the process! Rather the. connect me to a manager so I could discuss how I was not informed of any of these terms nor that it was shipped from overseas the support case was just closed. A shocking customer experience and I’ll not use MA ever again after nearly 20 years. Awful.

*****

Follow up based on MA reply. The link to the terms highlighted is simply the name of seller. It’s not even labeled as terms or conditions in any way. The text that supports the seller being overseas is grey on white and you can hardly read it! It’s as if it’s hard to see on purpose. Sorry mighty ape but your website is poorly designed and at no point during the check out process is clear of any additional terms of sale or that it’s an offshore sale. I contacted Kiwibank and they noted an increased amount of customers having issues like this too and claiming for refunds. I’m applying for a refund via PayPal too.

What a real shame that a kiwi company that was once brilliant is no more.

Instant payment, slow delivery.
It didn't escape my notice that while it took two and a half weeks for my order to finally get to me, payment for the order was taken from my account at lightening fast speed within one day of placing the order. Spot the difference !!!.
If there was somewhere on the Mighty Ape website / order page thing where I could have given my Post Office Box number rather than my address, it would have saved me from having to rush home to try to be here when the courier apparently tried to deliver the order from Mighty Ape, twice.
Someone at Mighty Ape eventually said that that company neither supplies nor sends the orders. The phone cover I ordered apparently came from iCoverLover.
Once I got in touch with the iCover people, efficiency kicked in. In complete contrast to the Mighty confused and disorganised Ape, iCoverLover had the courier call me and hoorah! I was able to request that my order go to my PO Box at a time that suited the courier and I was able to pick up the order at a time that suited me.
What a contrast between the two companies.
Time to sort your act out Mighty Ape!!!

Terrible service!

Kept telling me I should be searching for my lost SIM.

When I did get a SIM it said I need to buy a pack. Checked with them and they promised it wouldnt charge me. It did! They lied! Refunded but have to wait two weeks for the money.

Be careful their customer service team is terrible!!!!

I ordered an item on the 28th November 2025 - I have had several notifications that the item was on it's way and yesterday I received an email stating that my parcel had been delivered. Unfortunately it has not. Also my Tracking number has not been recognised by NZ Post and therefore I have no idea where the parcel is

Placed an order weeks ago and was given an estimated delivery date, but despite multiple follow ups with their live chat and support cases raised it was never shipped from their warehouse. Even after cancelling, the order has the same estimated delivery date of weeks ago!

Do not order from mighty ape, since being purchased by Kogan they have become just another drop-shipping slop retailer who will take your money and don't care whether you get it or not. They have failed to deliver a refund in the agreed timeframe so I have had to file a charge back with my bank.

Since Kogan bought them out the experience, service, products and really the have lost the mightyape that was..if you want a basic service they provide that but every else has gone. You cannot ring them anymore. Problems online with the website and interface have significantly increased 100% . You cannot do price matching anymore. You cannot do giftcards and wrapping service (paid for not free). Overseas deliveries were so good and easy. Then they stopped all but Australia. Now even Australia has stopped. I was told to sign into Australia mightyape. That was a disaster. None of details were there. You have to redo everything. No nzd conversion and no wish list or addresses. Things go wrong most weeks and it took me 5mins of typing my email and password continually to get signed in. Complete disaster at every turn. I used to do all my nz wide Christmas festive biscuits boxes . This year they have also stopped those. They said they couldn't get stock? Well I suppose if you order from Australia you wont get the 1kg or even smaller boxes. Im a mightyape user since they started 15yrs ago and they became great under nz ownership and now complete RUBBISH under Australian ownership. Such a shame.

I purchased a game and the whole process was seamless. Excellent delivery and communication throughout.