Mikaandsammys Avis 

I don't know how someone wrote that their Chihuahua chipped pieces of the bone marrow from M&S. I ordered a 5 pack of the medium sized bones for my 56lb pit/lab mix and he's never splintered or chipped a single one. He had absolutely zero problems with them so much so that I was satisfied enough with the safety that I'm now a repeat customer. Their customer service is excellent. They usually take only 1 business day to answer email inquires. Yes, shipping does take little longer than most online retailers but I've never not had a package arrive. I've already placed 3-4 orders in the past year and they all arrived intact and as expected. Their prices match their quality. What applies to us as humans also applies to our dogs....cheap quality costs less and higher quality costs more so you get what you are willing to pay for. I have no complaints about M&S so I'm going to continue being their loyal customer.

Contacted them regarding safety concerns after every single bone chipped and had sharp shards come off after less than 2 hrs (one is a chihuahua, not a super aggressive chewer). Sent in pictures of every single bone as proof. Response summed up as "end of life, reuse and fill with peanut butter" I again responded with my account is new, bones chewed on for less than 2 hours and I'm concerned about the safety, bone shards can kill". I expect a chip here or there but literally every single bone had big chunks easily bitten off and left sharp edges behind. I couldn't take my eyes off my dogs while chewing on them.They have a 100% satisfaction guarantee (at the time my account was 2 months old, proving that these were not old bones my pups had been chewing on for a year). No solution offered and did NOT honor the company policy that is posted on their website. They just cancelled my account and notified me by email, "Your account has been cancelled". I consider this fraudulent business practices. I would not have purchased these expensive bones.

I wish I had read reviews prior to ordering. I ordered about $70 worth of bones to try it out. I was told 2-7 business days and I was ecstatic! I received a confirmation email following my order. After 14 business days, I emailed them asking when I would receive my order. My dog then unexpectedly passed away. I immediately emailed them to cancel the order. I received an email three days later saying my order had JUST been shipped and it would be an additional 2-7 business days. I emailed them immediately asking them again to cancel the order. I received the box a week ago which is now 2.5 months after my original order. I still have received zero response on how to return my unopened box. Zero customer service on their part.

I recently purchased 3 of the large split antlers which are approx $71. The second day they started breaking apart and sharp pieces were coming off of them. I took them away from the dogs and contacted Mika&Sammy's. They requested a photo which I sent. No response from them aftr that. I would not recommend purchasing the antlers. Threw mine away.

I saw their ad on Facebook and decided to give them a try. My 2 dogs love to chew and are aggressive chewers. Both dogs, (Mastiff and German Shepherd) love the bones. I bought 8 of them and so far they are still working on the first one after 2 days. I saw reviews about splintering and have not seen that happening so far. As far as price they are a little higher than the competition but as far as I can tell they are a little higher in quality so the price seems justified. When my dogs have exhausted the supply I will likely buy more. For now we are fans of Mika & Sammy.

I gotta be honest, I was expecting much more. My eight month old golden retriever “puppy“, went through a medium size bone in less than an hour got all the good stuff of it now she doesn’t want it for the price I paid I expect much much more. These are really no different than any other bones out there.
They would be good if they were third of the price. I will not be ordering these again, unless the price comes down.

My dogs love these bones and although they dont splinter, they can break chunks off which is not good either. The smell is atrocious and stays on the dogs fur & paws...BIG YUCK!!! And both of mine got diahrea after chewing on them

I ordered them and they came in less than a week.
Dog is going nuts for them but I ordered them for when I travel.. So far so good

My Puppy Otis loves the bone they smell like their right off the grill and they don’t crack or splinter. I believe they’re the best out. Don’t even need to be in the frig.
5 stars they need 10 stars
I’m buying 5 next time.

Ordered the smoked bone marrow bones for my 3 dogs. The whole room stinks of the smoke, the dogs' fur smells like the smoke. Couldn't stand being in the same room with the bones. I had to put them outside in the garage. Sure I can get my money back for the UNUSED bones. That's not a 30 day money back guarantee! I also have to pay for the return which is a heavy packet. So disappointed. Should return my money and allow me to donate the unused bones to an animal shelter.

I echo the sentiment here. My dog loves the products but so got one of the smoked chicken tender jerky treats in November that wasn’t right. I contacted them but they never responded. I called to speak with someone but it rang but no option to leave a message. They send barrages of emails to buy their products filled with “meaningful” dog stories but they do not care about your dog or your needs. I highly recommend not purchasing from this company due to poor customer service & significant delivery delays. I never leave negative reviews but I’m fed up with this company.

Horrible! So disappointed. My pups love their bones, great quality however, it takes weeks to receive an order. Tracking # don’t work. Order only finally showed up after responding to a comment on their IG page about not receiving my order after 3 wks. Every bad review I’ve read here is 1000% true. I experienced the exact same issues. No one returns calls. Customer service is horrible. I placed a second order hopefully things had gotten better but they had not. Experienced the same horrible experience. I did see they are building a 30k sq ft facility now. Makes sense why they can’t get orders out. I don’t expect things will improve. Sad because my pups love their bones. I’ve never found anything like it until Mika and Sammy’s. So disappointed.

I've submitted three big orders over the past year. They do take a long time to arrive and the tracking numbers/expected delivery dates provided are useless. But after 2-3 weeks all my items have arrived each time and my dog loves them. I have not had to contact customer service and I do see that can be a terrible hassle. I also have not used any special sale codes or discounts, nor recurring subscriptions. Other reviews make me wary but my items have arrived in great condition several weeks late each time.

Ordered 2 bones on Jan 26. Order was supposed to be delivered Jan 30 and I still have not received order as of Feb 4. UPS tracking says they don't have the items. Tried to contact company via message and email x4 and no response. Had to open a complaint with PayPal.

First order, (3) large bones, all bones chipped after the 1st chew session. Based on reviews, sounds like I shouldn't waste my time with customer service. Disappointed!

Bone quality is outstanding. Did take a while to get to me but it was worth the wait. My dogs are spoiled!

It's my first time ordering from this company, and it has been a terrible experience. I placed my order on Dec. 15 hoping with a seven day shipping it would arrive before Christmas. The order did not arrive until Dec. 28. The worst part is it's not even what I ordered. I got the order of someone who lives in Virginia, and I live in California. What a horrible experience.

Kyah was satisfied for hours with her smoked bone. Will definitely be a returning customer!! She has emptied its marrow and gets lost in the zone of chewing..

They take your money, that's it. This site is a scam. A red flag was all of the aggressive ads after I bought something. This didn't bankrupt me, but it's a harsh wake up call to trust any company you only see on social media. In this case, Instagram.