Millets - Hastings Avis 

1 048
TrustScore 5 sur 5

5,0

12/13 York Building, TN34 1NN Hastings, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Friendly efficient staff thank you Ethan & Phil. I bought shoes, Phil has a background in shoe retail and is very knowledgeable, it’s becoming unusual to find someone who can fit shoes properly so I w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Me and my children came into the store looking for a rain coat for my Autistic son who has sensory issues with clothing and two staff members Lewis and Phil were absolutely amazing, they went above... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Website stated it was in stock for click & collect. Went into shop told me it never was in stock and had to be ordered in, had to wait three days for some fishing bait that I needed urgently to come... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ethan was knowledgeable and helpful when I asked to try on some walking boots. He asked about the type of terrain i would need them for and how often I would wear them before explaining the main fea... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements et d'articles de plein air
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de sacs et de valises
  4. Magasin de matériel de camping

À propos de Millets - Hastings

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Coordonnées de contact

  • 12/13 York Building, TN34 1NN, Hastings, Royaume-Uni

  • 01424 233589

5,0

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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Comment cette entreprise utilise Trustpilot

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5,0

Tous les avis

(1 048)

5 752 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very helpful and polite Harry gave…

Very helpful and polite Harry gave service with a smile lovely experience

21 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Excellent service as always

My partner and I were both served by Harry. He was very helpful and engaging. As was his colleague who put the purchases through the till. Customer service as it should be. Indeed, this is routinely our experience of the Millets Hastings store.

5 janvier 2026
Avis spontané
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Réponse de Millets - Hastings

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Harry served me and was really helpful

Harry served me and was really helpful. He gave excellent customer service, advising best fit and a new method for my laces! Thank you, I would definitely recommend Millets.

30 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Great sales assistant

Popped in for a pair of walking boots asked the assistant for some help with a couple of questions, he was extremely helpful and patient and also made some recommendations for cheaper alternative although I never intimated cost was an issue, so that gave me some insight to the type of salesman he was, I bought the boots and something else that struck me was the other bit of advice he gave, wear them in the house a few times and if not satisfied then return within time for a full refund. Legend

31 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Value and service excellent

A guy called Harry helped me navigate through the walking type boots available and then proceeded to go to the stock room to retrieve some sandals in my size that were no longer on display. Very polite and the usual millets value for money. Full
marks to Millets Hastings!!

28 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Excellent Customer Experience

Harry welcomed us into the store and kindly offered his assistance. Initially we were okay browsing but when we did need some help he was happy to assist. My daughter has autism and sensory needs and he was able to offer help in a calm, patient way which she warmed to making what can be an overwhelming task for her an enjoyable experience. Thank you for your help Harry!

29 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Harry was really knowledgeable &…

Harry was really knowledgeable & helpful. Excellent service thank you 😊

24 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Great shop with the best staff

Phil was an amazing help whilst looking for boots. He knew exactly what I wanted and helped me find the best boots I've ever owned. her also quickly helped my husband order a pair he wanted to try.
I shop with my baby and toddler and sometimes get worried about the mischief they cause. Phil was fantastic with my daughter and made the whole experience easy.
I'm in need of a new day pack and will be back soon (hopefully on a day Phil is there).

19 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Noté 5 sur 5 étoiles

Excellent knowledgeable help from Phil

Excellent knowledgeable help from Phil. He was amazing. Helped us find some walking boots for my daughter for University. He ensured they were just what she needed and even showed her how to lace them up.

19 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Excellent staff!

Your employee Phil went above and beyond!! So helpful and nice! Helped me figure out the right fit and size for my feet, as well as find the right pair of boots for my needs and style. Such great service! Give that man a bonus! :)

19 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Lovely and informative service

Lovely and informative service

19 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Helpful service

I got exactly what I needed for a trip to Scotland thanks to the helpful staff in this branch of Millets and so would happily shop here again.

8 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

From the minute I walk through the door…

From the minute I walk through the door Phil was very helpful with no pressure if I didn’t want any help but I did. My experienced here was a good old-fashioned Customer Service Phil was very knowledgeable and very helpful and explained everything as we went along with the choice of my walking shoes and hiking boots, it’s place like this that restore your confidence in the High Street. It’s not very often you get somebody who knows what they are talking about and you certainly can’t get this service on the Internet this Shop is a credit to Hastings High Street.

15 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Phil made my experience great

Phil made my experience great! I was looking for some walking boots/shoes. Phil was very helpful and knowledgeable, explaining the pros and cons of different shoes. When I finally selected some, he did further checks and gave me lots of advice about wearing them in and how to lace them in the best way. All round a good experience.

15 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

PHIL. YOU’RE THE GREATEST.

Phil is the greatest. He’s so so helpful. He’s just the greatest guy. We miss him since the Eastbourne store closed. So glad we’ve now found him in the Hastings store. We buy most of our outdoor clothes, shoes and boots from Millets. Seeing Phil made the journey from Eastbourne worth while. PLEASE BRING BACK MILLETS TO EASTBOURNE AND BRING BACK PHIL. Love you Phil. From Father and daughter who bought shoes from you on Monday afternoon.

15 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Great customer service

Harry was helpful in finding us a raincoat suitable for a downpour. He answered our questions on the coat we were looking at and gave some good tips. Thanks!

14 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Well informed staff. Excellent value.

Ethan was exceptionally knowledgeable and generous with his time and expertise, whilst not being pushy. I was therefore able to make a well informed and well suited purchase.

10 novembre 2025
Avis spontané
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Réponse de Millets - Hastings

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Harry was brilliant

Harry was brilliant. Good laugh and very helpful. Made us feel welcome even though it was busy and helped us with every question.
Thanks Harry!

14 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Phil served me

Phil served me , he had time check the walking shoes fitted correctly by measuring my feet and making sure the
Shoes were right for me

8 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service from Phil who made sure my walking shoes fitted me whilst also serving another customer and giving both of us full attention

6 décembre 2025
Avis spontané
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Réponse de Millets - Hastings

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

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