Millets - Hastings Avis 

After buying a pair of Merrell walking shoes, I decided to exchange them. Before I wore them, I went back to the store, where Lucy and Phil were incredibly helpful and guided me in picking out a different pair. The Hastings branch is lucky to have such friendly and professional staff. Thank you, team Hastings!

Offer on for £39 Millets brand leather hiking boots and a very helpful knowledgeable guy Phil, helped me try them on, gave advice, took time to get everything just right. Great product, great service 😀

Catherine was very helpful and informative about the walking boots I was buying

I went into Millets to find my partner some hiking boots. Phil quickly came over to assist. He was very knowledgeable and talked me through lots of different options that would be ideal for my partner. I was in awe of his genuine passion, kindness and extensive product knowledge. I really trusted and valued his opinion. I got the perfect boots and even some socks too. Phil made my experience in Millets easy and enjoyable. What a lovely man and incredible representative of your brand. He really made me smile and I will definitely be coming back. Phil needs a raise!

Absolutely amazing service from Phil who helped advise and ensured that the boots fitted correctly. Lots of advice for Duke of Edinburgh. Just perfect personal friendly service, thank you very much.

Phil provided excellent customer service and is very knowledeable about hiking boots. Thank you very much! The Brasher pair I got are perfect! They feel very comfy and we went through muddy terrain on the weekend in the forest. My feet stayed nice and warm. Also the socks he recommended are great too! If you need advice - ask Phil!

I can truly say that we had an amazing shopping experience today at the Hastings branch. Ethan was truly awesome! He was our main point of contact but We were also assisted by Richard and Sophie.
Ethan asked about what we had planned (Norway in January) and then gave advice that totally made sense.
At no point did we feel rushed or upsold.
This team are why we decided to get everything we needed from the retail outlet and the one item not available there was ordered from the Millets website.
I hope the team see this review so they get the recognition they deserve as true assets to Millets.
Thank you again
David and Emma

I visited the Hastings shop with my husband who was served by Harry. We needed advice on the walking shoes and Harry was helpful, informative and friendly, finding my husband the perfect shoe for his requirements. Thanks Harry.

Extremely happy with my visit today, served by Harry who proactively approached me while I was looking at jackets. He was lovely and chatty and sorted out the changing room for me. He also mentioned Berghaus lifetime guarantee, which i want aware of. Thank you very much, Harry

Extremely happy with our visit today, served by Harry who proactively approached us while we were considering footwear for an upcoming trip. He was knowledgeable, helpful and relaxed, which led us to purchasing more than planned without feeling pressured. It was a great shop experience, very refreshing to be served by someone who clearly loves (and is very good at) their job and the products they sell. Thanks again Harry! 😊

Phil was so welcoming. He has a great knowledge of the products and is able to offer helpful advice based on his own experience of using the products.

Excellent 1:1 customer care.

Went to buy walking boots for my mother. We were served by Phil who couldn’t have been more helpful and knowledgeable in advising us which boots would be the best choice for her.

Harry and Phil were extremely helpful with my walking boot purchase.
Phil’s knowledge and guidance is exceptional. He pointed me in the direction of the walking boot that was exactly right for my size and shape of foot and for the type of walking I will be doing. I’m glad he was there as my original choice was inappropriate and would have let to discomfort.

Served by Phil this morning who was very helpful and prompt. Very knowledgeable. Managing to successfully assist myself and another customer at one.

In and out with a new pair of shoes, very happy. The kind of experience that makes you value the high street.

Well done Millets.

Phil’s knowledge was first class and he understood my correct sizing and style of walking boot. The recommendation to try the boot at home for an hour worked as I needed to go back due to my foot expanding at home. Merrels are a great brand for wide feet, great old school service that went a long way.

Went into millets with my elderly mother for her to buy Christmas presents, we was served by Phil who was so pleasant and helpful.

Amazing and knowledgeable advice and service for my daughters DofE kit.

Always receive a friendly greeting when we enter. The staff are always polite, helpful and have knowledge of the products they sell. The shop floor is tidy and clean.

Harry very helpful, efficient and friendly.