Millets - Tunbridge Wells Avis 

Jonah did a great job today helping me choose my shoes for my forthcoming trekking trip.

I was served by Aria in the Tunbridge Wells store yesterday. He was extremely helpful and efficient helping me with my return of two items, ensuring it was a smooth process which was dealt with very promptly. He was also friendly and chatty, ensuring the whole visit was a pleasant experience. We’ll definitely be shopping in store here again!

Top tier service from Aria and Jonah. They were very helpful and friendly and I found the walking shoes I needed :)

I randomly popped into the Millets, having no idea what shoe to buy. Aria was so kind as to take the time to explain to me what each shoe was suitable for and what I needed to check when deciding what shoe to buy. He was highly knowledgeable, super helpful, very friendly, and keen to help me purchase what was best. Even when they didn’t have my size, he advised me where to look for it. No hard sell or pressure to buy whatsoever. I came back with my partner to buy a pair for him, too, as I had an excellent experience thanks to Aria.

Aria talked us through plenty of options for boots with good knowledge and idea of what would suit our needs best. Great choice of stock in general and a very pleasant experience overall!

We were really happy with the service given by Aria who was friendly, helpful and knowledgeable. We felt under no pressure and were able to take our time to try on socks and boots to make sure we chose the right ones for us. Would highly recommend, thank you 😊

I selected a pair of outdoor shoes and took them to Aria (who I now know to be the manager) to see if there were any available in my husband's size. I was informed that they were in fact a return and the only pair available. Aria offered to see if they could be ordered online and quickly ordered pairs in 2 different sizes to be sent to us.
They arrived the following day and I returned one pair to the Bromley branch of Blacks, again receiving excellent service regarding a refund

Really helpful team who suggested different walking shoes based on my pretty ambiguous initial thoughts. Very patient and so knowledgeable - I feel well equipped to take care of my new boots and can’t wait to start walking some of the routes we talked about! Many thanks to Christina and Aria

Aria who served us couldn’t have been more knowledgeable and helpful. Clearly trying to get the best value for us and not selling more expensive, ‘over-specced’ equipment when we didn’t need it. Excellent selection of sale and non sale items too.

Aria was super helpful, knowledgable and patient.

Really helpful and friendly staff who helped me make suitable purchases for my upcoming trip and also some extra value items as well. Thank you also particularly to the manager Aria who helped me assemble and fix my drybag lanyard even though it was not purchased at his shop. Assistance above and beyond....

Aria was great help and friendly!

Really helpful and friendly staff. Looking for shoes for my daughter and Sam found some shoes in her size that were perfect for what we needed. Always helpful and reasonable prices.

Excellent service - served by Aria

Helpful and knowledgeable staff.
We were served by Sam who was professional and courteous.

We have had brilliant and informative customer service from this store in the past, so thought we'd go back to get walking shoes for my husband when he does our dog walking in the mornings. We wanted waterproof trainers if possible. Luckily Aria was in store. He helped us before, this visit he carried on with excellent service. He talked us through the options and showed us the insides of various trainers and how the leaks take place! Nothing was too much for him, no question too silly for him. He is a very competent salesman and very knowledgeable. TW are very lucky to have him. We would recommend this store for gor your purchases. Keep up the good work.

First rate friendly and helpful service from Sam. Have chosen the perfect pair of hiking boots. Beats the internet all ends up

Served by Jonah really helpful, a lovely young man. Happy to ask his colleague for additional information if needed. Nothing was too much effort getting stock from the basement!

Bought some quality boots in a sale. Good customer service. I like this store! Aria was very professional.

Very helpful. Served by Christina who seemed knowledgeable about the various brands of footware. Her colleague in the Black's store was helpful in securing a pair of Brasher boots in the correct size by contacting the Millets store where I eventually made my purchase.