I’ve had a great experience with Millie&Jones when I bought a bunkbed for my daughter from them. The bed quality was excellent and when I had a small issue with one part- they sent replacement straigh... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had some issue with furniture delivery dates: The website allows to select dates that the courier company later said they cannot do because they are in the area only every 2-3 weeks. Long story short... Voir plus
L'entreprise a répondu
Great experience with Millie & Jones! Ordered a mid-sleeper for my son and Josie was so helpful from start to finish. She kept me updated with the delivery schedule and provided quick assistance w... Voir plus
L'entreprise a répondu
The bed is absolutely beautiful. Clearly high quality materials used. Would have given five stars if it wasn't for the absolutely horrendous instructions. Please start putting stickers or something on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de lits
- Magasin de meubles de chambre à coucher
- Magasin de meubles pour enfants
- Magasin de matelas
À propos de Millie & Jones
Écrit par l'entreprise
Millie & Jones is a family-run business dedicated to supplying thoughtfully designed beds for children, teenagers, and growing families. We focus on quality craftsmanship and practical design to create stylish sleeping spaces that work effortlessly for everyday life.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
Customer service you can rely on
Écrit par l'entreprise
- From our family to yours
- We take pride in our exceptional customer service. As our family business has grown, we’ve ensured that prioritising our customers remains at the heart of everything we do.
Free Delivery On All Orders
Flexible Delivery Options
We offer free delivery on all orders, giving you the flexibility to choose what works best for you. Need your order quickly? Next working day delivery is available at no extra cost. Prefer to schedule a convenient time? You can select a flexible delivery date that suits you. Once your order is confirmed, you'll receive updates via text and email, including a 3-hour delivery slot, followed by a call 60 minutes before arrival to ensure a smooth and hassle-free experience. 🚚✨
Coordonnées de contact
Hemel Hempstead, Royaume-Uni
- 020 8264 0042
- support@millieandjones.co.uk
- www.millieandjones.co.uk
Seasonal Sale Up To 50% OFF!
4,5
Excellent
260 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick delivery
Quick delivery, all arrived well packaged and good communication throughout.
23 octobre 2025
Réponse de Millie & Jones
Hey Claire,
Thank you so much for your lovely feedback! We’re delighted to hear everything arrived quickly and safely, and that you were happy with the communication throughout.
We really appreciate your support,
Best wishes,
The Millie & Jones Team
Great communication, bed delivered on time, easy to put together and great quality
Constant updates on delivery and timeous delivery
23 octobre 2025
Réponse de Millie & Jones
Thanks so much for the lovely review Michael! We are pleased to hear that you had a positive experience.
Kind regards,
Millie & Jones
Florence bed and Trundle
We recently brought the Florence bed and trundle through Millie & Jones, it was easy to assemble and very good quality. My son loves it! Andy gave me a call to confirm the order and arrange the delivery date which was very prompt. Overall a very good customer experience Would recommend, would use again.
22 octobre 2025
Avis spontané
Réponse de Millie & Jones
Hi Oliver,
Thank you so much for the lovely review, we’re so pleased to hear your son loves his new Florence bed and trundle! It’s great to know the assembly went smoothly and that Andy was able to make everything easy and prompt for you.
We really appreciate you recommending us, it means a lot to our small family team.
Thanks again for choosing Millie & Jones, and thanks for planting five trees with your order 🌳
Kind regards,
Millie & Jones
Great service & great bed!
I brought a bed for my son and can not be happier, I called customer service and it was a great experience super happy with the bed, the quality was great :)
14 octobre 2025
Avis spontané
Réponse de Millie & Jones
Hi Louis,
Thanks for taking the time to leave a review!
Glad that our customer service team did us proud :)
All the best,
Millie & Jones
Fantastic cabin bed with cosy corner
This is a wonderful bed and my daughter loves it. The built in chair/bed makes a wonderful cosy corner for reading. I paid for assembly and it was worth every penny. The boys assembled it in no time at all and were very punctual.
21 octobre 2025
Réponse de Millie & Jones
Hi Alasdair,
Thank you so much for your lovely review, we’re thrilled to hear your daughter loves her new bed! The built-in chair really does make the perfect reading nook, and it’s great to know the assembly team made everything quick and easy for you.
Thanks again for choosing Millie & Jones, and for planting five trees with your order 🌳
This was a fantastic purchase high…
This was a fantastic purchase high quality product expertly put together by a very friendly polite competent man. The order and after care support were exceptional and I am already looking for a second product through the same manufacturer
17 octobre 2025
Réponse de Millie & Jones
Hi Lynn,
Thank you so much for your wonderful feedback! 🌿
We’re so pleased to hear you’re happy with the quality of your purchase and the assembly experience, it means a lot to know everything went smoothly from order to aftercare. We can’t wait to help you find your next piece!
Thanks again for choosing Millie & Jones, and for planting five trees with your order 🌳
Love the bed! Hate the instructions!
The bed is absolutely beautiful. Clearly high quality materials used. Would have given five stars if it wasn't for the absolutely horrendous instructions. Please start putting stickers or something onto the pieces so you dont have to spend ages working out which is which, when alot are similar. Also break the instructions down more to make it easier to follow for those of us not great at diy.
6 octobre 2025
Réponse de Millie & Jones
Hi Kath,
Thank you so much for your lovely review, we’re thrilled to hear you love the bed and can see the quality in the materials and craftsmanship. 🌿
We really appreciate your thoughtful feedback on the instructions too. It’s something we’re actively feeding back to our manufacturers, and clearer labelling is definitely on our improvement list to make assembly easier for everyone.
We’re so pleased you’re happy overall, and thank you again for choosing Millie & Jones, and for planting five trees with your order! 🌳
Warm regards,
The Millie & Jones Team
They lost my order
They lost my order, then told me they hadn’t been able to contact me to say there was no stock of the bed I ordered. Then I get a notice of delivery but was told a box was missing - nothing was missing. They obviously don’t have a clue.
28 septembre 2025
Réponse de Millie & Jones
Hi Emma,
We’re really sorry for the confusion around your order, we completely understand how frustrating that must have been.
Just to clarify, we had actually been trying to contact you for a while, but unfortunately your email mailbox was bouncing back, so our messages weren’t getting through. When we eventually managed to reach you by phone, we explained that the bed had gone out of stock the night before due to a supplier stock count issue. We sincerely apologise for this but sometimes there are external factors that are out of our control.
Regarding the comment about a missing box, that message came from a conversation you had directly with the courier. It looks like there was just a mix-up in their box count upon delivery, but we’re glad to see that everything arrived safely and in full.
We do take feedback like this seriously, and we’re always looking to improve communication wherever possible. Thank you for taking the time to share your experience.
Kind regards,
The Millie & Jones Team 🌿
I had a great experience buying a new…
I had a great experience buying a new bed!
The bed is great & really solidly made. The drawers and cupboard underneath have loads of space.
I did need to talk to customer services about the delivery and Kelly couldn't have been more helpful. Really good service all round.
The instructions could have been a bit clearer, but it all came together with no issues and our daughter loves it.
Thank you!
14 octobre 2025
Avis spontané
Réponse de Millie & Jones
Thank you so much for your lovely review! We’re really happy to hear that you love the bed and that it’s proving both sturdy and practical, that extra storage space always comes in handy.
It’s also wonderful to hear that Kelly was able to help with your delivery, we’ll make sure she sees your kind words. 😊
We really appreciate your feedback on the instructions too, that’s something we’re actively working on improving with our suppliers, so your comments are super helpful.
We’re so glad your daughter loves her new bed!
Warm regards,
The Millie & Jones Team 🌿
Fantastic customer experience
Fantastic customer experience. I called up as I had a question around availability and which courier(s) were used. Spoke to the owner who was really friendly & personal. They checked stock and confirmed it could indeed be delivered next day. Sure enough by 8:30am the next day I had received the bed. The quality of the instructions and packaging impressed me as well. Every piece was clearly numbered and fixings were individually grouped, labelled, and bagged. The only feedback I could give for improvement is that you don’t work through the boxes from 1 to 4 but need pieces from each of them at once. That is IT! Very happy customer and wishing this company every success.
13 octobre 2025
Réponse de Millie & Jones
Hi Michael,
Thank you so much for taking the time to share such a thoughtful review, it really means a lot to us! We're so glad we could help over the phone and get your bed to you the very next day.
It’s great to hear you were impressed with the packaging and instructions too, and thank you for the helpful note about the box order! That’s really useful feedback and something we’ll be sure to pass along to the manufacturer.
We’re thrilled you’re happy with your purchase and truly appreciate your kind words and support.
Wishing you all the best,
The Millie & Jones Team 🌿
P.S Thank you for supporting a small family business and for planting five trees!
Great products + customer service
My little one seemingly loves everything from these guys, and always great customer service
13 octobre 2025
Réponse de Millie & Jones
Thanks so much for the great review Jeremy.
Please let us know if we can ever be of assistance.
Kindest regards,
Millie & Jones
Thank you Harry …
Thank you Harry for your time today I really appreciate your time today . Being able to explain the situation to me I am really happy and apologetic. The importance of communication changes everything so thank you .
11 octobre 2025
Avis spontané
Réponse de Millie & Jones
Hi Melanie,
Thank you so much for your kind words, we really appreciate you taking the time to speak to Harry earlier. I’m so glad we were able to talk things through and get everything resolved.
Communication really does make all the difference, and we’re grateful for your understanding and kindness throughout.
Wishing you all the best,
Millie & Jones Family Team
Friendly and professional service.
Friendly and professional service.
Bed assembly completed quickly and efficiently by 2 staff members
Very happy with product
7 octobre 2025
Réponse de Millie & Jones
Thank you so much for your lovely feedback! 💛
We’re delighted to hear that our team provided a friendly and efficient service and that you’re happy with your new bed. Enjoy your new setup, and thank you for choosing Millie & Jones!
The Millie & Jones Team 🌿
Fast delivery, great bed
Love the bed I ordered off here, the website was super easy to navigate and the bed got delivered really quickly.
3 octobre 2025
Réponse de Millie & Jones
Thanks for the lovely review Amy!
If you ever need anything we are always here to help.
Kind regards,
Millie & Jones
Just great customer service
Just great good old fashioned customer service, asked a few more questions about a bed and got a reply almost immediately with clear and friendly answers, can’t ask for anymore than that. Delivery was quick and easy and the guys that built the bed were amazing, just a seamless experience start to finish, I will only be buying my children beds from Millie and Jones from now on , thank you guys!
3 octobre 2025
Réponse de Millie & Jones
Hi Josh,
Thank you for the lovely review, we are thrilled to hear that you rated our customer service so highly. It is what we strive for as a small family business.
Thanks for planting five trees and we hope your kid(s) love their new bed!
Millie & Jones
Very well made
Very well made, nice to see its mainly pine not chipboard. My son loves it. Great to have the option to put the ladders etc on either side. The instructions are pretty good, fortunately its possible to easily disemble and reassemble the bits where you are likely to make a mistake :)
12 septembre 2025
Réponse de Millie & Jones
Hi Anthony,
Thank you so much for your lovely feedback! We’re really glad to hear you’re pleased with the quality of the bed and that your son is enjoying it. It’s great to know you found the flexibility of the design and the instructions helpful too, and yes, being able to adjust and reassemble easily definitely makes a difference!
We truly appreciate you choosing Millie & Jones and hope the bed brings your family many happy years of use. 🌿
Thanks for supporting a small family business and planting five trees through us!
Kind regards,
The Millie & Jones Team
Quick delivery (3 days)
Quick delivery (3 days), great product quality, easy to install instructions, great response from customer service team. However only downside was the pink sofa bed cushions were not the colour advertised (given fuschia pink and not pale pink), so had to have them replaced which was easy to arrange.
11 septembre 2025
Réponse de Millie & Jones
Hi there,
Thank you so much for your kind words and for highlighting both the positives and the area where we slipped up. We’re delighted to hear that delivery was quick, the product quality met your expectations, and that our team were able to support you promptly.
We’re really sorry again about the cushion colour mix-up – while we’re glad it was resolved smoothly, we completely understand how frustrating that must have been at the time. Your feedback helps us work more closely with our suppliers to prevent this happening again.
We truly appreciate you choosing Millie & Jones and hope your new sofa bed brings lots of comfort and joy!
Thanks for planting five trees through us!
Kind regards,
The Millie & Jones Team 🌿
Réponse de Millie & Jones
Hey Michelle,
Thank you for the lovely review!
If you ever need anything, please don't hesitate to reach out.
Best wishes,
The Millie & Jones Team
StowWell 4 Drawer double bed frame
We assembled the StowWell 4 Drawer Double Bed Frame in white today ourselves. First of all, the headboard is thin and sounds cheap and the 4 drawers underneath don’t line up perfectly. Secondly, the smell of the frame are awful and irritating. After having left the windows open for a few hours, I had to leave the fan on tonight while sleeping on it. I really hope the smell will be gone very soon. We never had this problem with a similar bed bought from John Lewis a year ago which was even slightly cheaper. It’s also not convenient that you don’t offer the option for same-day assembly. I am very disappointed with the quality of the product and the inconvenience of the assembly service.
27 septembre 2025
Avis spontané
Réponse de Millie & Jones
Hi Hudson,
Thank you for your review and we’re sorry to hear you were disappointed. The StowWell is crafted from solid wood and is one of our better sellers for older teens and adults, so we are surprised to hear this.
Just to clarify, the assembly wasn’t carried out by Millie & Jones, as we don’t currently offer assembly on this product. We mainly provide same-day assembly on our children’s beds, which are our area of expertise.
With regards to the odour, new furniture can sometimes have a temporary smell from packaging and finishes, but this usually fades quickly once aired. If you’d like to discuss your order further, please don’t hesitate to reach out to us at support@millieandjones.co.uk
Kind regards,
Millie & Jones
Pricey but worth it so far.
This is the only company I could find that did the staggared single beds and inbuilt storage, so the price wasn't surprising, despite being high. The actual fitting together process took 2 days (with a sleep inbetween on the floor) and was very exhausting. We still havent finished the doors and drawers, as we can't face more. There is an option for fitters to come, but we couldn't afford more than the price of the bed. Overall, it is as sold. Incredibly heavy (which makes it super sturdy) but prone to chips if placed awkwardly on the floor while building. Fits sloped roofs amazingly, with ample headroom for both beds. Bottom bunk has bedside cabinet built in, top bunk has shelves. There is wasted space under the bedside cabinet, which we were a bit upset about, but it may be structural? So we didn't adjust it. We were thinking of putting a few hinges on it and storing school bags or wool in there. (The open hole is against a wall)
All in all, not a bad purchase. It has only been a few months though, and the review emails have been quite pushy, so we will see if it holds out for long.
8 septembre 2025
Réponse de Millie & Jones
Hi Tottman,
Thank you for taking the time to share such a detailed review, it’s incredibly helpful for us and for other families considering this bed.
We’re glad to hear that the design works so well for your space, especially with the sloped roof, and that the sturdiness and built-in storage are a real plus. These beds are very heavy and designed to last, but that does mean the assembly can take longer than expected.
Regarding our review emails, thank you for pointing this out. We certainly don’t want them to feel pushy, and we’ll take another look at our settings to make sure they’re more thoughtfully timed.
We truly appreciate your honest feedback and hope the bed continues to serve your family well for many years to come. If you ever need anything, please don’t hesitate to get in touch.
Kind regards,
The Millie & Jones Team 🌿
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.