I’ve had a great experience with Millie&Jones when I bought a bunkbed for my daughter from them. The bed quality was excellent and when I had a small issue with one part- they sent replacement straigh... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had some issue with furniture delivery dates: The website allows to select dates that the courier company later said they cannot do because they are in the area only every 2-3 weeks. Long story short... Voir plus
L'entreprise a répondu
Great experience with Millie & Jones! Ordered a mid-sleeper for my son and Josie was so helpful from start to finish. She kept me updated with the delivery schedule and provided quick assistance w... Voir plus
L'entreprise a répondu
The bed is absolutely beautiful. Clearly high quality materials used. Would have given five stars if it wasn't for the absolutely horrendous instructions. Please start putting stickers or something on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de lits
- Magasin de meubles de chambre à coucher
- Magasin de meubles pour enfants
- Magasin de matelas
À propos de Millie & Jones
Écrit par l'entreprise
Millie & Jones is a family-run business dedicated to supplying thoughtfully designed beds for children, teenagers, and growing families. We focus on quality craftsmanship and practical design to create stylish sleeping spaces that work effortlessly for everyday life.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
Customer service you can rely on
Écrit par l'entreprise
- From our family to yours
- We take pride in our exceptional customer service. As our family business has grown, we’ve ensured that prioritising our customers remains at the heart of everything we do.
Free Delivery On All Orders
Flexible Delivery Options
We offer free delivery on all orders, giving you the flexibility to choose what works best for you. Need your order quickly? Next working day delivery is available at no extra cost. Prefer to schedule a convenient time? You can select a flexible delivery date that suits you. Once your order is confirmed, you'll receive updates via text and email, including a 3-hour delivery slot, followed by a call 60 minutes before arrival to ensure a smooth and hassle-free experience. 🚚✨
Coordonnées de contact
Hemel Hempstead, Royaume-Uni
- 020 8264 0042
- support@millieandjones.co.uk
- www.millieandjones.co.uk
Seasonal Sale Up To 50% OFF!
4,5
Excellent
260 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great experience.
Great experience.. ordered, gave me a delivery date and no problems, high quality.. would recommend
4 septembre 2025
Réponse de Millie & Jones
Thank you for the amazing review Samantha! If you ever need us for anything, please don't hesitate to reach out.
Kindest regards,
Millie & Jones
I am so happy with the excellent…
I am so happy with the excellent service from Millie & Jones from start to finish. Their website is easy to navigate and I could add the mattresses, I required for the Axton daybed, easily to my basket. There was no need to search endlessly, which I particularly liked. I spoke with Jess, on the phone, a few times regarding practicalities of the delivery. Wonderful to get through to a human straight away, bonus! She was brilliant, friendly and knowledgeable. Jess is an asset to the company.
The Axton bed is solid and looks fab in our spare room. I wouldn’t hesitate in recommending Millie & Jones. Many thanks
12 septembre 2025
Réponse de Millie & Jones
Hi Gillian,
Thank you so much for such a wonderful review! We’re delighted to hear that your experience, from ordering through to delivery, was smooth and straightforward. Jess will be over the moon to read your kind words; she really does care deeply about every customer, and it means a lot to see that recognised.
We’re so pleased the Axton bed looks great in your spare room and that you found everything easy to organise. Recommendations like yours mean the world to us as a small family business.
Wishing you many happy years with your new bed!
Warm regards,
The Millie & Jones Team 🌳
The bed is excellent quality very…
The bed is excellent quality very sturdy and well thought out. Our 10 year old loves it we would highly recommend this product.
20 septembre 2025
Réponse de Millie & Jones
Hi Adam,
We’re so pleased to hear your 10-year-old loves their new bed! 🛏️✨ Sturdy and well-designed is exactly what we aim for, so it’s wonderful to know it’s hitting the mark. Thank you so much for the recommendation, it really means a lot to our small family business.
Kind regards,
The Millie & Jones Team 🌳
Good product, firm enough for neck/head support.
Good product, delivered quickly. Better for my neck pain than previous pillows
2 septembre 2025
Réponse de Millie & Jones
Thanks for the review David!
I personally use a Panda memory Foam too, so I know how good they are!
Best wishes :)
Our daughter loves her new bed and the…
Our daughter loves her new bed and the level of service is brilliant. This is our second purchase from Millie and Jones.
6 septembre 2025
Réponse de Millie & Jones
Thank you so much for coming back to us for a second time, that really means the world to us 💛 We’re so glad your daughter loves her new bed and that you felt well looked after.
Kind regards,
The Millie & Jones Team 🌳
Check the colour you order as it may not be what you want!
The bed it self is good quality and the chap who installed it for me was fantastic. However, the colour difference was shocking. I ordered what what shown in the pictures as a lovely dusky peach/pink. Yet I have been given a horrid HOT PINK style which was what I wanted to avoid. I understand some photos will not always be 100% due to lighting etc but this was a HUGE difference.
17 septembre 2025
Avis spontané
Réponse de Millie & Jones
Hi Ashleigh,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you’re happy with the quality of the bed and the assembly service, but we’re very sorry to learn about your disappointment with the colour of the sofa part of the bed.
This is actually the first time we’ve had feedback like this on this particular bed. It is a newer model, so we’ve requested the pink swatch samples directly from our supplier so that we can review the colour accuracy online ourselves. If there is indeed a significant difference, we’ll be updating our imagery to make sure future customers have a clearer picture of what to expect.
We really appreciate you bringing this to our attention, and we’ll be in touch once we have an update from the supplier.
Kind regards,
The Millie & Jones Team 🌳
Brilliant quality and superfast…
Brilliant quality and superfast assembly from them.
1 septembre 2025
Avis spontané
Réponse de Millie & Jones
Thanks so much for the lovely review Jim!
All the best,
Millie & Jones Family Team
Daughter really loves her bed,
Daughter really loves her bed,
Great delivery though out journey
Would use again
2 septembre 2025
Réponse de Millie & Jones
Hi Sarah,
We’re so happy to hear your daughter loves her new bed, that makes our day! 💛 Thank you as well for your kind words about the delivery experience. We’d be delighted to welcome you back anytime.
Kind regards,
The Millie & Jones Team 🌳
Really professional customer service
Really professional customer service, glitch in delivery, sorted very quickly. I’m a bit jaded with other companies and delivery people but Millie and jones were there on the phone, understanding and fast to find ansolution. Bed is also fabulous I might add.
3 septembre 2025
Avis spontané
Réponse de Millie & Jones
Hi Nicole,
Thank you so much for your kind words! We’re really pleased we could get the delivery issue sorted quickly for you. We know how frustrating it can be when things don’t go to plan, so it’s great to hear our team could make the process smooth and reassuring.
We’re also delighted that you’re loving the bed, that’s exactly the experience we want for every family.
Thanks again for choosing Millie & Jones 🌳
Kind regards,
The Millie & Jones Team
Trundle bed review
I bought a new bed for my daughter and she absolutely loves it. There is room for storage and to display her teddies. But the best part of the bed for her is being able to have a friend over for a sleep over, with the easy to move and store trundle bed. The ease of ordering and delivery was very good. The bed was easy to assemble and did not take too long to put together, which I did on my own (I would recommend help if you have it, at certain stages). The bed looks great in my daughters new bedroom and I would recommend Millie and Jones.
11 août 2025
Avis spontané
Réponse de Millie & Jones
Hi Paul,
Thank you so much for your kind review! We’re delighted to hear your daughter loves her new bed, especially the trundle for sleepovers (always a big hit!). It’s great to know the ordering, delivery, and assembly went smoothly for you too.
We really appreciate your recommendation, and if you ever need anything else, please don’t hesitate to reach out.
Kind regards,
The Millie & Jones Team 🌳
I recently received my new bed and I’m…
I recently received my new bed and I’m over the moon with it. Always find it hard buying online but it was exactly as it said it was, the delivery was spot on and was put exactly where I wanted it in the house and took me about 2 hours to build it on my own. Would happily buy again if I need another bed.
5 août 2025
Avis spontané
Réponse de Millie & Jones
Hi Laura,
Thank you so much for your lovely review! 🌟
We’re delighted to hear that both the assembly experience and the bed itself have left you happy, and that you’d consider shopping with us again.
If you ever need anything at all, please don’t hesitate to get in touch, we’re always here to help.
Kind regards,
The Millie & Jones Team 🌳
Delivery
Delivery due on bank Holiday Monday in the afternoon, got text saying delivery would be with us in 30 mintues early in the morning, which wasn't expecting.
The delivery itself all the boxes and mattress was delivered outside and because of this has broken our light outside and no help with delivery inside to the house.
25 août 2025
Avis spontané
Réponse de Millie & Jones
Hi Daniel,
Thank you for leaving a review. We’ve checked our records but haven’t been able to locate an order under your name, so we’re a little unsure which delivery this relates to.
Just to mention, we always send both a text and an email the day before confirming the delivery time slot, so customers know exactly when to expect us.
We do hope you’re enjoying your new bed, and if this was placed under a different name or email, please feel free to get in touch so we can double-check everything for you. We’re always happy to help.
Kind regards,
The Millie & Jones Team
Self assembly bed that is left wanting...
My daughter needed a new ottoman single bed and found a nice timber framed one from Millie & Jones at a reasonable price. Communication from point of order to delivery was excellent. 3 boxes arrived ready for self assembly, that's where things fell apart. There was no indication of which box to open first for the instructions, it was obviously the last box that I opened where I found them. Now I'm pretty familiar with self assembly furniture but the instructions were very unclear which way around and what went where and the headboard was assembled 3 times before I got that right. The weird thing is that this bed does not have a 'floor' in it, instead it has 4 pieces of hardboard that are placed on the bedroom carpet and that is your floor, really how can any manufacturer be so cheap? It's not possible to assemble this bed if you don't have a reasonably sized room to do it in, likewise you wont be able to assemble it in one room and move it to another, the whole thing is too heavy and realistically probably too structurally flimsy to move. Total time to assemble with my 17 year old daughter, 2 3/4 hrs, I have never spent that amount of time assembling anything like this, the manufacturers need to rework the instructions from scratch.
Despite all the issues with assembly the finished product is comfy and looks quite nice but only buy if you don't mind spending time working out where parts go and which way around they should be assembled because the instructions are very misleading throughout, once this bed is in it's final position it's very unlikely that you are going to move it again because it's heavy and you cannot push it on the floor you would have to lift it to clean around it.
23 août 2025
Avis spontané
Réponse de Millie & Jones
Hi Matthew,
Thank you for taking the time to share such a detailed review, we really do appreciate it. We’re pleased to hear the bed is comfortable and looks great in your daughter’s room, but we’re truly sorry that the assembly process caused frustration.
We completely understand how important clear instructions are, and it’s disappointing to know they fell short here. We’ve already passed your feedback on to the manufacturer so improvements can be made, both to the instruction guides and the design details you mentioned.
For future reference, we do offer a professional assembly service across our product range, which many customers find helpful with larger, more complex beds. That said, your feedback is still invaluable, as even with assembly support we want the instructions to be clear and the build quality to feel reassuring.
Thank you again for your honesty, feedback like yours helps us push our suppliers harder and make things better for future customers.
As a small family-run business, we take customer experience to heart.
Thank you for planting five trees through us 🌳
Millie & Jones
Outstanding customer service and quality
Customer service and product quality are outstanding. Delivery a bit slow but I was kept well informed. Building the bed was reasonably well explained however there were a couple of mistakes in the instructions. Very satisfied with the final result for my teen son.
13 août 2025
Réponse de Millie & Jones
Thank you so much for your kind words - we’re really pleased to hear that you’re happy with both the service and the quality of your son’s new bed. We’re sorry the delivery took a little longer than expected, but glad the updates helped keep things on track. We’ll also make sure to flag the issues you mentioned in the instructions with our supplier so they can be improved. It’s great to know the final result was worth it and that your teen son is enjoying his new bed!
Kind regards,
Millie & Jones Team
Granddaughter loves her bed.
Granddaughter loves her bed.
Delivered and assembled very efficiently.
15 août 2025
Réponse de Millie & Jones
Thanks Debbie!
Please let us know if we can ever be of assistance in the future.
Millie & Jones 🌳
Great product
Ordered a bed. Great delivery team, helpful. Followed the easy instructions and the bed is very good. Boys comfortable and no complaints.
23 juillet 2025
Réponse de Millie & Jones
Thanks so much for the lovely review Mark!
We're glad you found the instructions easy and that the bed is up to expectations.
Millie & Jones 🌳
Poor instructions and not satisfied with overall quality of the product.
Instructions for our bed were dreadful and not clear at all. As someone who is relatively handy with this kind of work, your instructions were not clear at all. Despite your instructions saying 2hrs assembly time for our bed with 2 persons, it took nearly a day and a half to put together. Additionally, one of the drawers does not fit properly under the bed as the space for the drawer is too wide and the drawer cannot sit on its runner. Really not happy, or impressed with the product for the money we paid.
1 août 2025
Réponse de Millie & Jones
Hi Dan,
We’re really sorry to hear about your experience and appreciate you sharing your feedback. This is actually the first time we’ve received a 1-star review, so please know we take it very seriously.
The Barca is one of our best-selling beds and usually receives very positive feedback, so we were surprised to hear of the issues you’ve encountered. We do offer an optional assembly service, which can be selected when adding to cart or booked separately through our partner Taskrabbit, for customers who would prefer not to self-assemble. That said, we’ll certainly pass your comments on the instructions back to the supplier for review.
We’ve already spoken with you directly, and our supplier is arranging a service call to resolve the drawer issue and replace the ladder panel.
As a small family-run business, we care deeply about both our products and our customers, and we’ll do everything we can to put this right for you.
Kind regards,
The Millie & Jones Team 🌳
I placed an order online and my £20 new…
I placed an order online and my £20 new customer discount didn’t work so I emailed the team and got a response within a couple of hours and they had refunded me the £20 back which hit my account the day after!
The customer service was great! Now just waiting on my bed for my son! He can’t wait
18 août 2025
Avis spontané
Réponse de Millie & Jones
Thank you for your kind words! We’re so glad our team could quickly sort out the £20 discount for you. 🙌 We’ll keep you updated on your son’s bed, we’re sure he’ll love it once it arrives!
Thanks again for choosing Millie & Jones 🌳.
Great communication and easy ordering…
Great communication and easy ordering process. Delivery planning was quick and straightforward.
1 août 2025
Réponse de Millie & Jones
Thank you so much for the lovely review Lindsey! Glad we could make it a seamless experience.
All the best,
Millie & Jones
Lovely company to deal with
The communication was great .. the bed arrived on time . Easy to assemble and looks fab 👍👏👏
Thank you so much .
14 août 2025
Avis spontané
Réponse de Millie & Jones
Thank you so much for your lovely review! 🙌 We’re so pleased the bed arrived on time, was easy to assemble, and looks fab in your home.
The Millie & Jones Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.