MiniFridge.co.uk Avis 241

Ordered a Coca Cola fridge as a present only because they advise quick 2 to 3 day delivery 7 days later fridge received only after emailing daily for an update ,after sales are useless would not use again

**EDIT - finally delivered after 3 weeks of frustrating chasing **

Ordered 3 weeks ago, quoted as 2-5 days delivery, had several notifications of 'delivery scheduled' and 'dispatched', but nothing arrived. Each time, I checked directly with the delivery company and they confirmed they know nothing of the order at all, haven't been asked to collect to send to me.

Unable to get through to minifridge at all by phone, have tried countless times, and eventually had a reply by email.

Ordered a product nearly 3 weeks ago and still nothing. The company cannot be contacted by phone and in email lie about delivery dates. I am starting to think they are a bogus company. Would never purchase anything from this company again.

We made an order 2 days ago, and during the purchase, it said that the delivery was going to be yesterday. We have been trying to contact them, but it seems to be impossible; every time I try to use the contact form (because I don't have an email to write to), I get this error message: "Unable to submit your request. Please, try again later". So we have no answers as to when the mini fridge will arrive

Excellent service from Charlotte (E-commerce Assistant) - very prompt responses to my requests.

Would leave 0 star if possible.
Do not use this company.
No confirmaiton email is sent.
No dispatch information.
No courier tracking
No response to emails
They do not answer the telephone.

Currently on my way to their offices to get my refund.

DO NOT USE!!!

Very good service, quick delivery with an hours time slot which is fab. Customer service rep Becca was an absolute diamond in arranging a replacement item for me, kept me updated and responded very quickly to my emails. Thank you Becca it was a pleasure dealing with you.

Great service, next day delivery and updates on when it would arrive to the hour.
Website easy to use
Had to contact customer service and found them extremely helpful
Would definitely use again
Staff are fantastic
Thank you

Purchased a blue 1.5 litre mini fridge from 60 stores for £59.99
they were very efficient to deal with.
The fridge arrived three days after I placed order, unfortunately it had a manufacturing fault on the door no fault of the company.
I contacted them and was assigned to Becca and she arranged a replacement immediately I was very impressed how she organised every so I have no hesitation to recommend this company.
Thanks again Becca the service was first class.
Regards
Ray Crozier.

I was very impressed with the service I received from Charlotte in Sixty Stores today, she gave me the time to explain the predicament I was in and meet our requirements. Charlotte was quick to respond with an email afterwards confirming all that she said she would do to resolve the problem that had occurred. Charlotte remained polite and understanding throughout the telephone conversation with me. Thank you so much for your understanding and patience Charlotte.

Very good customer service,helpful and polite. Thank you Charlotte C 😃👍

Website was good but had slight issue with delivery address. I must say Charlotte resolved the problem in aftersales and resolved the issue without fuss or issue.Very professional.
I would definitely recommend this company

Really easy to order, great customer service from Becca when I thought I had entered my email incorrectly. She responded with all the info I could have wanted before I even asked, then helpfully resent my invoice. Very quick responses too. Product is a gift, so hasn’t been used yet, but ordering, delivery and customer service has all be great!

The fridge I bought broke down, so I contacted customer services. I spoke to "Naomi" who was absolutely fantastic. There was no messing around. She replied to emails promptly. She organised the collection, got the fridge checked and replaced with no trouble. A brilliant service. Thanks Naomi.

Cheers for the great service Becca. Very helpful.

Ordered an IceQ 70ltr fridge from MiniFridge. The communication was great and the fridge arrived promtly the next day. Set it up and it is now keeping our drinks nice and cold. Really happy with this purchase and company. Well done MiniFridge

Excellent and speedy response from Becca in the Customer Service team today!

I bought a mini fridge which was damaged on arrival.
It took some time to find a telephone number to actually speak to someone. Then a while to get someone to answer. After emailing the address I was given, Becca replied very promptly. She dealt with the issue efficiently and replied to all emails quickly.
So although I had an initial problem with the item I purchased, the service I received when I eventually contacted Becca was prompt and efficient.

Becca kept me informed, responding very quickly.
Excellent customer service.
Thank you for all your help.