Mocka Australia Avis 

378
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely love this desk! It looks exactly like the photos online, and the walnut finish and rattan detailing are beautiful in person. It was also surprisingly easy to put together, with clear instru... Voir plus

Noté 5 sur 5 étoiles

Loved the product. Was delivered quickly. However, I have found all the Mocka products pretty difficult to put together. A lot of components and it is not simplified at all!

Noté 5 sur 5 étoiles

The quality of this product is exceptional. Came as described on the website. Delivery was easy and seamless. Brought as a baby shower gift. Excellent value for money. Mum & baby both love this produ... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Communication could be better around pre-orders, I had ordered items that had no info about it being on pre-order upon check out. Otherwise everything else went well, shipping was quick and efficient.... Voir plus

À propos de l'entreprise

Informations provenant de diverses sources externes

Mocka supplies a wide range of kids furniture, nursery and baby must-haves, and stylish products for the lounge, living room and home office. From cots to entertainment units you're sure to find something you love.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

378 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 94 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,6

Tous les avis

(378)

347 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Playpen with mat

I bought the playpen with mat, and the instructions were not very easy to follow for someone like me. I contacted customer support and after some back-and-forth they discovered the problem in the way I had assembled the product and I was able to put it together correctly. I did have to persist to get help, as this was not picked up despite sending photos and questioning if I had put it together incorrectly. I appreciate their patience in eventually solving this matter, and I am now very happy with the product itself.

13 février 2026
Avis spontané
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Réponse de Mocka Australia

Thanks for taking the time to share your feedback.

The mat and playpen are designed to be compatible.
We have recently responded to your email with some troubleshooting and assembly guidance for the playpen. We’re fully confident that with a few adjustments, the playpen and mat will align as intended.

If you’re still experiencing concerns after trying the suggested steps, please let us know, we’re here to help.

Kind Regards,

Casey

Noté 4 sur 5 étoiles

Love the look

Love the look, the cupboard doors are a bit finicky to align. It does what it’s promoted to do - great storage space and the drawers are an extra bonus.

31 janvier 2026
Avis spontané
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Réponse de Mocka Australia

Hello Victoria, Thank you for your review! We’re pleased to hear you’re enjoying the storage and drawers, and we appreciate your feedback on the door alignment. Warm regards - Jess

Noté 5 sur 5 étoiles

Love Mocka furniture great quality and…

Love Mocka furniture great quality and customer service. Very happy repeat customer ✅

6 février 2026
Avis spontané
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Réponse de Mocka Australia

We’re absolutely thrilled to hear you love your Mocka furniture and that you’ve had a great experience with our customer service.

Many thanks.

Noté 5 sur 5 étoiles

We love our changing table

We love our changing table - beautiful design & great quality. Arrived on time and without issue. Would recommend!

6 février 2026
Avis spontané
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Réponse de Mocka Australia

Thank you so much for your lovely review!

We’re thrilled to hear you love your changing table and that it arrived on time and without any issues. It’s wonderful to know you’re happy with the design and quality.

We really appreciate your recommendation and support.

Noté 5 sur 5 étoiles

Happy with purchase

Quick delivery. Easy to follow assemble instructions. Very comfortable and sturdy rocking chair

3 février 2026
Avis spontané
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Réponse de Mocka Australia

Hello Ashlee, Thank you for your review! We’re so glad to hear the delivery was quick and that you found the instructions easy to follow. It’s great to know you’re enjoying the comfort and sturdiness of the rocking chair. Warm regards - Jess

Noté 5 sur 5 étoiles

The cabinet looks amazing and my son…

The cabinet looks amazing and my son didn’t have any problem putting it together.

22 janvier 2026
Avis spontané
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Réponse de Mocka Australia

Hello Jennifer, Thanks so much for your review! We’re glad to hear the cabinet looks great and was easy to assemble. Warm Regards - Jess

Noté 5 sur 5 étoiles

Effortless process

Effortless process. Delivery was quick; product was well made with good instructions; and looks exactly like advertised. Thank you.

9 janvier 2026
Avis spontané
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Réponse de Mocka Australia

Hello Jacqui, Thank you for your lovely feedback! We’re glad everything went smoothly and that you’re happy with your purchase.

Kind Regards - Jess

Noté 1 sur 5 étoiles

I’ve had the worst experience shopping…


I’ve had the worst experience shopping with Mocka. It took 7 weeks for my order to arrive, I purchased an in stock item early December for a Christmas gift, I had to chase Mocka with emails and phone calls for its whereabouts, a bit over 4 weeks later it turned out the shipping company had lost it, so Mocka offered to replace it, 3 days later I still didn’t have a new tracking number so I called them again and was told it takes 4 business days for items to be shipped…albeit my child’s Christmas present had been lost, I’d have thought they’d get the item out asap. I’ve finally received the stools and the quality is poor, foam underneath is creating dents and creases like a 10 year old faux leather lounge, it looks so cheap. I’m so hesitant to ask customer service for help with this as I don’t want to be waiting another 2 months for a replacement

28 janvier 2026
Avis spontané
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Réponse de Mocka Australia

Hello Kimberly, We appreciate the feedback on our service and will strive to do better. Please do reach out to our team to help address your concerns as we do want you to love your product.

Noté 4 sur 5 étoiles

Great service and product!

Great service and product!
Purchased my second child’s cot from mocka and the cot is perfect at a great price point.
Only note was that shipping took a little longer than expected but overall great experience.

29 décembre 2025
Avis spontané
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Réponse de Mocka Australia

Hello Bek,

Thank you for your lovely feedback! We’re thrilled to hear the cot is perfect and great value. We appreciate your patience with shipping and are glad to know you still had an overall great experience.

Warm Regards - Jess

Noté 4 sur 5 étoiles

Love these drawers

Love these drawers. Great addition to our nursery. They did take some time to put together but all worth it for the end product

26 janvier 2026
Avis spontané
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Réponse de Mocka Australia

Hello Kate, Thank you for your lovely feedback! We’re so glad to hear the drawers are a great addition to your nursery and that the end result was worth the effort. Warm Regards - Jess

Noté 5 sur 5 étoiles

We are absolutely thrilled with this…

We are absolutely thrilled with this buffet. Such beautiful quality for a flat pack. We ended up ordering another one!

8 janvier 2026
Avis spontané
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Réponse de Mocka Australia

Hello Kellie, Thank you so much for your wonderful feedback! We’re thrilled to hear you love the buffet and its beautiful quality — and even more excited that you ordered another one! Warm Regards - Jess

Noté 5 sur 5 étoiles

Excellent, quality items, excellent service!

I have ordered 2 orders from this company and definitely will order again in the future. The quality of furniture is amazing and super cute and they constantly have decent sales coming up. But the main reason I will be a returning customer is due to the impeccable customer service I received over the phone from one of Mockas customer service reps! They were patient, listened to my concerns, escalated appropriately and helped fix my issue. You rarely receive customer service like that these days so it was very important to me I make a point to write a review! Great company who have great people working for them!!!!

16 janvier 2026
Avis spontané
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Réponse de Mocka Australia

Hello Georgina, Thank you for your wonderful review. We’re delighted to hear about your positive experiences with both our products and our customer service team. Your kind words are truly appreciated, and we look forward to assisting you again in the future. Warm Regards - Jess

Noté 5 sur 5 étoiles

Easy process

Easy process
Fast delivery 🚚 Super happy with console
Absolutely gorgeous. Would definitely buy from Mocka again!
Thanks so much 🤩

8 janvier 2026
Avis spontané
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Réponse de Mocka Australia

Hello Cathy,

Thanks for the great review! So glad to hear the console arrived quickly and that you’re loving it 🚚✨

Warm Regards - Jess

Noté 5 sur 5 étoiles

Modern, Interesting Furniture - Avila stools great!

Easy to navigate online shop.
Modern,interesting furniture.
Shipping was fast and reasonable to North Queensland.
The six Avila Stools purchased were easy to put together and look great at my kitchen island and servery.
Am very happy with quality for the price and so have just ordered the buffet to match.

5 décembre 2025
Avis spontané
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Réponse de Mocka Australia

Hello Mandy,

Thanks for the amazing review! We’re so glad the stools were easy to put together and look perfect at your kitchen island. We hope you love the buffet too when it arrives 😊

Warm Regards - Jess

Noté 5 sur 5 étoiles

Fits well in the cot

Fits well in the cot, baby seems comfortable

20 janvier 2026
Avis spontané
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Réponse de Mocka Australia

Hello M,

Thanks for the great review! We’re happy to hear everything fits perfectly and your little one is comfy 😊

Kind Regards - Jess

Noté 5 sur 5 étoiles

Aesthetic, great quality & competitively priced!

Mocka makes sturdy, reliable and competitive priced items. We’ve recently bought the King Single Sonata frames after having our child in the Sonata cot through her first year and then with the toddler side until the recent upgrade. We were surprised at how excellent the quality of the items we received for how fair the pricing is compared to other businesses. We will continue to purchase from here for years to come, you can’t beat a business that provides aesthetic, good quality and cost effective items.

26 décembre 2025
Avis spontané
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Réponse de Mocka Australia

Hello Zoey,

Thanks for the amazing review! We’re so happy to hear you’ve loved the Sonata range from the cot to the King Single frames. We really appreciate your kind words about quality, design, and value, and we can’t wait to continue helping furnish your home 😊

Warm Regards - Jess

Noté 5 sur 5 étoiles

Great sales, great quality, great communication!

I have made 2 seperate orders from Mocka and have been really happy with both products. First I purchased an ottoman, then later some shelves for my daughter’s toys. Both are lovely quality, they look exactly how they were advertised and are great quality. There was also plenty of communication regarding shipping. I will definitely order from Mocka again in the future.

27 décembre 2025
Avis spontané
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Réponse de Mocka Australia

Hello Sabine,

Thank you for taking the time to share your experience. We’re pleased to hear both your orders met your expectations in quality and appearance, and that our shipping communication was clear. We look forward to assisting you with future purchases.

Kind Regards - Jess

Noté 5 sur 5 étoiles

Theo Kids Bookshelf and Toy Drawer Organiser

The quality of this piece is so good! Really easy to put together using their instructions and loved the extra parts packet for more screws and things if you need. It looks so good! The designers did such a great job with this one!

6 janvier 2026
Avis spontané
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Réponse de Mocka Australia

Hello Jessica,

Thanks for the amazing review! We’re so glad you found assembly easy and love the quality and design of the piece 😊

Kind Regards - Jess

Noté 5 sur 5 étoiles

10/10

Delivery without issue
Assembly was easy
Product is good quality and bears true likeness to the website photos

16 janvier 2026
Avis spontané
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Réponse de Mocka Australia

Hello Shelley,

Thank you for your feedback! We’re glad to hear your delivery went smoothly, assembly was easy, and that the product lived up to your expectations. We hope you enjoy it!

Kind Regards - Jess

Noté 5 sur 5 étoiles

Love it

Love it! Ecerything I have ordered has been great quality and the styles are awesome.

15 janvier 2026
Avis spontané
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Réponse de Mocka Australia

Hello Paige,

Thank you so much for your kind words! We’re thrilled to hear you love your orders and that you’re enjoying the quality and style of our products. We really appreciate your support!

Kind Regards - Jess

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