moneyhelper.org.uk (incl. pensionwise.gov.uk) Avis 

Very professional and knowledgable

The agent with whom I spoke was very knowledgeable and helpful and of huge assistance in clarifying very technical issues relating to lump sum payment of state pension. She had a very lengthy telephone conversation with me and sent helpful links by email. She was able to clarify an aspect on which incorrect information had been given by DWP which had caused confusion. She took time going over the detail and the conversation wasn't rushed which was also very helpful. Would recommend very highly.

I received a very good professional and helpful pension guidance from Pension wise.

Jag explained everything to me which was quite easy to understand about my finances.
Made me at ease and comfortable to talk to many thanks.

Waste of time Didn't even reply

Clear advice precisely tailored to my question, acceptably fast serice

It has been very useful to get a questionnaire today from Pension Wise - as a follow-up to a very helpful talk with me, by phone, about my options at the end of April. I have since checked out various options and spoken to others, including staff at my pension company - and thinking further about the questions today I will review my paper-work once more.

The whole experience was like talking to a good friend, whom you truly trust. Conversation flowed with ease and this made asking questions really very easy and comfortable. Didn't feel like anything I had to ask was silly and I was treated with complete respect - really was a great informative conversation (chat). Thank you so much.

Having almost been pressurised into shifting my private pension to the first company i came across, i decided to contact Pension wise and make an appointment.
Good job i did.
75 minutes later after a well informative and constructive conversation i had a clearer view and idea of what to do. You might think you know what,s best but trust me, give Pension wise a call, make an appointment and take your time. it,s worth it.
Highly recommended. !

Very helpful, knowledgeable and easy to get the questions I needed answering .
Highly professional, would recommend and use again, thank you.

Very knowledgeable and helpful

initial call to the operator left me cold and uninterested in taking things any further with this company, due to his patronising and condescending manner

I enquired due to trying to obtain holiday insurance with existing health conditions & having an awful experience. Moneyhelper sent me a link & were extremely helpful over the phone. I am now sorted thanks to Moneyhelper & very grateful.

I had questions about my existing workplace pensions and future vis self employed options. The advisor was knowledgeable, clear, helpful, and warm, helping me to resolve my queries and leaving me with a clear understanding of my options. Definitely worth using this free service!

Being able to speak to someone knowledgeable for personalised information which is impartial and non-commercial was invaluable. The agent was helpful, listened to my situation and didn't rush the conversation. I know I can go back to them if I have further questions. 100% recommend.

Excellent service.we used Money Helper to book our travel insurance.

Each session needs to be bespoke to client’s scenario, which could be hashed out in 10 mins. Agent took 1hr 10 mins. The meeting was a waste of time.

This organisation is a complete waste of time and I wasted a lot of my time and effort yet ended up with no advice. "Book a telephone appointment" had nothing available for two months. "Book an online appointment" is a total con and at the end of it you aren't given an appointment with an adviser. I tried using "Live Chat", typed in an extremely detailed description of my problem, waited 20 minutes and received no response, closed the browser window. Then when I went back to the site later to check something else, Live Chat popped up with an adviser having asked me loads more questions. Tried to reply but was taken right back to the AI chatbot starting question of "What is your name?". Total waste of time. Then they woke me and wifey up at 1:09am by sending me an email asking for more feedback!

Excellent clear information. Saved me having to wade through all the data checks, call queues, hold music of my 2 pension providers to ask a specific question about 'small pot' rules.

Very professional and tailored advice. Clearly explained