moneyhelper.org.uk (incl. pensionwise.gov.uk) Avis 

Complete waste of time, woman on the phone wasted an hour of my time and got no help whatsoever

Called moneyhelper after seeing Martin Lewis show, the guy was so knowledgable and helpful
I wanted clarity on a final pension and he gave me that! And talked through my other pensions
Also advised me I didn't need to pay £1000 per pension for financial advise, which I wasn't going to, but amazing that the FA wanted that
Well done moneyhelper

The whole experience was tremendous,timing of the call, professionalism throughout and the exceptional knowledge of the pension market. Jim the representative for pension wise was magnificent in every way thoughout the call. He explained every detail and more importantly he took time to listen . Thank you Jim.

Clear and helpful advice. I had a fair amount of knowledge on pension options but some questions on the detail. The agent was knowledgeable and able to answer my questions. Well worth the hour spent
(This review relates to a PensionWise appointment)

I was struggling to get travel insurance as I was on a waiting list for knee surgery. Once my medical history had been taken, money helper were brilliant in directing me to several companies who would insure me.

Overall very satisfied with appointment & time given, explaining discussing the 6 options for your pension - clearly setting out how each work. Good guidance for anything you have missed or required to check within your own pensions & providers. Really its all learning & picking anything you may have not known or fully understood before. Overall very valuable information!

Very knowledgeable advisor explained everything I needed to know.

Although I had to wait about 4 weeks for my appt, the session was worthwhile and helpful. The guidance was clear and easy to understand.

Free of charge and can be used as many times as required. The call was not rushed: the adviser had plenty of time to go through the information and my questions in detail. The information provided was comprehensive and very clearly explained. I was given lots of additional information about other Money Helper resources i.e. on the website. Overall I was surprised and delighted with how worthwhile and valuable the service is

Great service. Member of staff was very considerate and understanding of my situation.

No one contacted me

I contacted Moneyhelper when a previous employer was insisting I take financial advice in order to withdraw from their scheme. Moneyhelper quickly provided me with the information I needed to challenge my employer, who immediately caved in.

They gave clear advice on pension rules and answered all my questions on matters I needed to know about. I used the WebChat service and it worked really well.

I know nothing about pensions and saw an ad for Pension Wise so thought I'd give them a try. I rang to make a telephone appointment and the Advisor rang exactly on time and asked me security questions set up during my first call to arrange the meeting so I knew it wasn't a scam call. My Advisor, Sarah, was lovely and incredibly patient and clear, explaining and repeating things if I wasn't too sure. Excellent service and I would definitely recommend AND it's a free service.

Diane

Definitely worth waiting for the call especially if you’re confused about various different pension options. The advisor was very clear and easy to understand

My options were explained and I understood

I just spent an hour on the phone just to be told they recommended I help myself. Even though I expressed difficulty communicating with my creditors due to my anxiety. Person o the phone was rude, sharp, and impatient. I just wanted some relief approaching my baby’s arrival and I’ve just not gotten any real immediate support.

I contacted Money Helper on advice about Private Pension. The adviser was extremely helpful and knowledgeable. Due to my circumstances he took his time giving me time to write down all my options at my pace. I felt extremely confident about which steps to take next. Thanks so much Money Helper. I have already recommended you to family and friends.

Very good service for professional advice on pensions

The person I spoke to was very helpful, clear in his answers and respectful in the support offered