Montezuma's Chocolate Avis 

Earlier in the year, Montezumas had a production issue with their 74% dark chocolate buttons and somehow these totally changed, were tiny and tasted very different. They went out of stock and I was assured by one of their Customer Service Staff (who acknowledged there had been a problem with them) on the phone, that when they came back into stock in May, they would be exactly like they used to be. They came back in May and I ordered 10 packs to see me through a while. I can’t buy them locally, so tend to buy ‘in bulk’ on line.
I usually have just a few after dinner as a treat. Unfortunately they’re still not the same, they’re mottled, not smooth and shiny like they once were, are all different sizes now, certainly not giant and they taste totally different to how they used to. I know it’s only a chocolate button, but i thought I’d found the perfect dark chocolate and it was something I used to enjoy.
I gave Montezumas some feedback on their CS contact us form last week and told them of my disappointment. I asked if there were plans to make these like they used to be, again, but I’ve had no response.
I’m very disappointed that I ordered so many, (my husband is now eating them, but is struggling as he said they’re not nice) but I’m more disappointed that I trusted Montezumas when they said they’d be the same.

I absolutely love Montezuma's Absolute Black with Orange & Cocoa Nibs! It is the most delicious dark chocolate I have ever tasted. I highly recommend this chocolate to anyone who loves dark chocolate!

I have cut out sugar but Montezuma's 100% range gives me chocolate options. It's also a massive plus for me that they have made such an effort to be demonstrably sustainable in their approach. Excellent work.

Amazing chocolate!!!! Christmas and Easter are so much better with this company around, keep up the great work!!!!

After typing montezumas into search engine and seeing the low score I wanted to add balance by saying I've only had positive experience with customer service, particularly Jacqui. I had a personal reply and friendly interaction. I am find of the dark choco box. Opinions on product are separate to that of customer service as I see some reviews are scoring the product. Please don't be deterred in purchasing a product thru make for a unique gift.

Worst tasting thing I have ever put in my mouth and that's saying something, I ate a pinecone once as a kid, this was by some astounding feat of achievement, worse. I'm impressed. I'm actually a bit impressed. If you have someone you hate coming around this festive season these are a perfect gift.

In a fit of misguided impulsiveness I made one of the bigger mistakes I've made this year and I bought their garden party box. The quality is reminiscent of dried out mud pies made by toddlers in a playpen, and tastes like a mouth full of bitter cocoa powder straight from the can, if someone had mixed said cocoa powder with a chemical desiccant that's banned by at least seven countries. It actually sucks the moisture out of your mouth.
Honestly, there are plenty of other far nicer tasting dairy free chocolate out there for about a third of the price that wont leave you feeling like you need to scrub your tongue with industrial strength toothpaste and wirewool.

Drawn in by the deceptively adorable names and cute packaging I bought these as a rare treat for myself. Mistakes were made. The taste has lingered for about an hour now. I can still taste them. Ugh.

Ordered an advent calendar on November 27th. It still hasn't arrived and it's December 5th! When I emailed the company to query this, their response was indifferent and they just blamed the Royal Mail strikes. They did not reply to my second email at all. Why would they use a delivery company that has announced a series of strikes?! It feels as if they don't care about customer satisfaction. I can't comment on the product as it hasn't arrived...

Not only does this company make the best 100% dark chocolate I have found in the UK, the website staff are incredible helpful and friendly. So happy to have found a quality source of great dark chocolate and I appreciate their ethical focus as well.

Poor quality chocolate. I purchased a large box of assorted dark chocolate truffles for my wife. The truffles were hard, dried out, and the chocolate has a granular texture to it with a bitter aftertaste. We were both rather disappointed! Sadly would not recommend.

I love their 100% dark chocolate, it's one of the best I've tasted. Great service as well

Great chocolate and they even sponsor a cycling team. How cool

Sadly, we went in to the CHICHESTER store, and asked if there was any chocolate tasting available, as there was last year. The woman (I fear she was the owner/manager) said 'No because not all of my staff are double jabbed'.

What a mind boggling statement. How does chocolate tasting have ANYTHING to do with whether or not someone has been jabbed with an experimental, dangerous gene therapy?

If the 'jab' works at all, surely it's utterly irrelevant who has or hasn't taken it.

This makes us think that behind closed doors, this bizarre woman is coercing her staff to get jabbed, and that I will not support. Will never be going in here again.

Hopefully she comes to her senses, and realises she's helping this draconian insanity stay around for longer.

Took about a week to get used to the taste of 100% dark chocolate as I didn’t even eat dark chocolate before - but now I absolutely love it! Creamy, healthy and exactly what I wanted

Obsessed with the 100% cocoa Absolute black chocolates. Not bitter at all, they are super creamy and the best part is they satisfy the need for a treat with minimal impact on diet. You only need 1-2 squares and you already feel quite full. it is absolutely impossible to binge on this. people in UK really need to eat healthier, no offence but from what I've seen women are not slim. If you went to Sweden you wouldn't see this. I assume the negative reviews are from people who binge on milk chocolate and pasties for breakfast as this chocolate is very tasty ? I have tried three varieties the hemp, mint and original black and all have been very good. I even find it creamier than Lindt. Yes, in general dark chocolate is in fact bitter. But I did not find this one to be bitter at all.

I had an issue with an order and I emailed twice. They have yet to reply and it has been a month.

Wow great service as ever from Montezuma's. Their fast packaging and great delivery service from Royal Mail means my sister who faces Christmas alone, (with her presents stuck at Mum's) now has a parcel of your yummy chocolate to open on Christmas day! Thank you so much.

Absolute black 100% cocoa truffle snowmen are the most horrible chocolate we have ever tasted. Had to spit it out.
If we could give less than one star it would be a minus 10.

Definitely can't knock the chocolate it was superb , but come on ,£25 for five items and half a box of cardboard cuttings I don't mind receiving it as a present I certainly wouldn't give it .

Things go wrong
The way they are sorted make all the difference
Thank you
you keep a loyal customer