Moorland Fuels Avis 

Jakie delivered to me this morning, lovely lady, very friendly and helpful.
Great and efficient delivery. No problems at all and delivered perfectly on time.
Would recommend

The driver Julie was friendly experienced and very helpful

I’m a total novice and Julie explained everything to me about the size of the tank, how to check for cracks and fitted a sensor for me to monitor the tank. She was very pleasant and patient with me.

Really fast Delivery, competitive prices. Have been using Moorland Fuels for years. Delivery was completed early in the morning before we even got up! No fuss no hassle just easy to deal with. Would recommend to anyone👍

Great delivery driver, friendly and efficient

Julie delivered my heating oil today, very efficiently and we had a lovely little chat. So I’m a happy customer of moorland fuels and I always have had the best service, every time. 👍
Thankyou 😃xx

It was the first time I have used Moorland Fuels,and from the initial phone call for a quote Becca was very helpful and professional with a good price and organised a prompt and straightforward delivery.
I would very highly recommend.
Jonathan

Moorland fuels have been excellent in helping us get started with our new tank. Becca carefully explained all the options available to us and made things clear and easy to understand. I would highly recommend Moorland fuels for anyone looking for heating oil and a company offering a professional, proactive and caring approach to its customers.

Amazing response - Becca handled our initial contact - professional, helpful, positive ( NO AI BOT) and showed a complete understanding of our Oil Tank issue.

Within 1/2 an hour we received a message back and subsequently appointment for an engineer visit all arranged.

Very confident we are in good hands.

Thankyou Team Moorland

David & Andrea

Minus 10 wasn’t available, never use this company, they refused to deliver to us because of a bad past experience with this same company( spilled the oil everywhere and didn’t clean it up !!! ))
Now the oil price has doubled over night to £800 + for our delivery
Would never use or recommend ever !!!

Delivery dates suggested and then not met, without any communication, to confirm date would be missed. Complained and promised a call back, which did not happen. Further call and still left without a firm date, no understanding or empathy, only a dismissive and arrogant response. You pay for the service upfront and then are completely left without any solution or customer service, when deliveries are not made on time.

On 16 April 2025, I received a call from your team confirming the delivery for the following day. However, on 17 April, I contacted your office at approximately 2:50 PM to inquire about the delivery time and was informed that the driver would arrive shortly. An hour later, I called again and was told the driver was in the next postcode and should be with me soon. After 5:00 PM, I made another call and was informed that the delivery would not occur that day as the driver was over two hours away, and no guarantee could be provided for the next delivery date.

This lack of timely delivery and inconsistent information has caused significant inconvenience, especially considering the essential nature of heating oil.
I would not recommend using you again

Really pleasant to deal with. Waiting time of delivery explained clearly and asked if we had enough oil to last until delivery date. Text of scheduled delivery received a few days before due date and delivery arrived when expected.

Really disappointed with the lack of communication. My parents are very vulnerable and have been left without heating or hot water for over a week.

They were initially told there was an issue with delivery vehicles, which of course is understandable and not within the company’s control, but we were told they were added to a priority list and would receive a delivery by early this week.

The delivery never arrived, and we’ve had no updates or explanations. Have now cancelled and gone with another company who can offer emergency deliveries. Really poor customer service and a shame not to continue using a local company.

Very poor service ! Ordered middle of Feb was told a 10day window! They kept putting date back . Oil so low we running on fumes! They promised to ring me back with a date on several occasions but no call was ever received.So cancelled order! Very disappointing. First time ordering and I wouldn’t order with this company again as service was shocking.

Do not spam emails. I've never delt with you or signed up to receive emails from you.

Not great…used this company for the first time in our new home, and have been told it will be after the latest delivery date, and we are very short of oil. We’ve never had a late delivery with the other companies in the last 13-14 years. Maybe we have been lucky before, maybe unlucky this time.

Weeks after the promised delivery date my oil still hadn't been delivered.

I ended up cancelling the order and going elsewhere.

Moorland Fuels were one a brilliant company - hence all the 5 star reviews from years ago. I used them frequently.

But had a couple of late orders and the final order was very late. I avoid them now.

Whether this review will be published I'm not sure. Trustpilot keep removing negative reviews of this company, giving a false impression.

Reliable, with, efficient, polite tanker drivers - despite narrow Cornish lanes. The office staff with whom I have had contact are always polite, efficient, and knowledgable, all very customer centred, and a pleasure to deal with. An excellent example of a company that is focussed on providing an excellent service. Highly recommended!

You should not use this company. They promise a delivery. They were several days late. They do not value customers, they do not record conversations accurately. Be warned!!!! So much backwards and forwards.Further twists of truth in reply.