Moorland Fuels Avis 

360
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

There customer service is second to none, they very understandable when I kept phoning about the invoice due to being confused as it was my first order. Frank was top notch ! We definitely look to o... Voir plus

Noté 5 sur 5 étoiles

Having been a customer of Moorland Fuel for 14 years, I have always found them helpful and reliable. Although, at times they maybe slightly more expensive than the cheapest available, I know that, in... Voir plus

Noté 5 sur 5 étoiles

My requirements were discussed and I was provided with information about the best storage options and cost effectiveness for my set up. The fuel was delivered quickly and without any issues. Highly re... Voir plus

Noté 5 sur 5 étoiles

Very easy to get a quote and the prices are very competitive. Both the people in the office and the delivery drivers are very polite and helpful and so overall Moorland Fuels are a great company to de... Voir plus

À propos de l'entreprise

  1. Fournisseur de chauffage
  2. Fournisseur de carburant diesel
  3. Fournisseur de carburant
  4. Service d'entretien du terrain

Écrit par l'entreprise

Heating Oil | Commercial Oils & Lubricants | Agricultural Fuels | Oil Tanks Moorland Fuels is still a family run business. Our reputation has been built by our team of dedicated drivers and staff. This gives us the flexibility to provide a fast, efficient and professional service to our customers. We all believe in what we do, and this can be seen in our commitment to excellent service, which gives us the edge over our competitors.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

360 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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N'a pas répondu aux avis négatifs

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4,7

Tous les avis

(360)

51 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

An excellent supplier on whom you can rely!

I’ve dealt with Moorland fuels since I was close to running out of oil in the freezing winter of 2010….. and my regular provider let me down. Moorland came to my aid and I’ve stayed with them since. They are easy to deal with, their customer service is second to none and their prices are competitive.

We are moving house out of their area - how will we manage.

Tip - ask for Wendy!

20 décembre 2021
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Réponse de Moorland Fuels

Thank you very much for your review & continued support over the past 11 years. We wish you all the best for the future!

Noté 4 sur 5 étoiles

Easy to deal with

Competitive price through early ordering. Pleasant and easy people to deal with. Would have been 5 stars but they missed delivery by a day. Understandable but as Craig Revel-Horwood says, "I have to dock a point if I see a mistake."
Would always get them to quote.

18 décembre 2021
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Réponse de Moorland Fuels

Thank you very much for your review! We really appreciate your feedback and support (we'll try next time for a 10 from Len)

Noté 5 sur 5 étoiles

Polite and respectful

Suburb, kind and excellent service both at the farm and at home alway polite and respectful

14 décembre 2021
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Réponse de Moorland Fuels

Thank you for your review, much appreciated.

Noté 1 sur 5 étoiles

Disappointed

I ended up cancelling my fuel order as I was told the quoted 10 days was now going to be 14 days, as they were prioritising orders for people who had run out. I thought this a strange business practice - penalising those of us that are organised. The member of staff I spoke to was very feisty and said my remaining 300l would be more than sufficient to cover the additional 4 day wait. Unsure how she came to this conclusion as she didn’t know the size of my property or who lived there (aged parent). I wouldn’t recommend them and I certainly won’t be checking in with them for fuel prices when I next need to order more oil.

6 décembre 2021
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Réponse de Moorland Fuels

We're sorry that you feel this way. We were in no way penalising you for being organised, however at the same time that you told us that you had 300 litres left, we had a young family that had no heating or hot water. Naturally we could not sit back and let this happen so we just asked if we were able to delay your order by a day or two. We are very sorry that you had a bad experience with us and would really appreciate if you would be able to give us another chance in the future

Noté 5 sur 5 étoiles

From the outset when delivery was…

From the outset when delivery was agreed to the delivery of the oil I was kept informed .
The tanker arrived and my tank was filled .
I received the invoice and payment made over landline . Excellent .

2 décembre 2021
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Réponse de Moorland Fuels

Thank you for your kind review, very much appreciated.

Noté 5 sur 5 étoiles

Great service as always

Great service as always! Helpful and friendly staff. Good value.

29 novembre 2021
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Réponse de Moorland Fuels

Thank you for your kind review and continued support, very much appreciated.

Noté 5 sur 5 étoiles

Good service

Good service, and the driver couldn't have been more helpful

25 novembre 2021
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Réponse de Moorland Fuels

Thank you for your kind review, very much appreciated.

Noté 1 sur 5 étoiles

Didn’t listen

Didn’t listen when I said i needed my delivery to be early when truck was heavy, no one listened and lorry came light and couldn’t get up my lane, Moorland wouldn’t attempt again so I was left with no fuel!

24 novembre 2021
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Réponse de Moorland Fuels

Please accept our sincere apologies that we were unable to complete your delivery, however we trust our drivers judgement and he deemed the delivery to be too dangerous due to the steep incline and slippery conditions. If he did attempt delivery and encountered a problem then his lorry could have been off the road all day, impacting all other deliveries that we had promised. 99% of the time we would find a solution, so I am very sorry that this was not the case and that we were unable to help you.

Noté 5 sur 5 étoiles

Excellent service, competitive price

Very competitive price for heating oil and very easy to contact for information regarding my order. Delivery was made ahead of schedule with email to notify me the day before.

I would recommend Moorland Fuels for your next heating oil delivery and I will definitely be using them from now on

31 octobre 2021
Avis spontané
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Réponse de Moorland Fuels

Thank you very much for your kind review Nigel, we are really happy that you are pleased with our service!

Noté 1 sur 5 étoiles

i was promised 500 litres of oil am…

i was promised 500 litres of oil am today still not come getting closer to pm not good enough. don't know how you run your business on broken promises?

25 octobre 2021
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Réponse de Moorland Fuels

We are very sorry that you were unhappy with your delivery. As advised prior to delivery, we unfortunately were running a little behind and we were advised that you were okay on your fuel level. I can see from the scheduling that you were on the AM load but sometimes the drivers can be delayed due to traffic, road works or a previous delivery taking longer than expected. I can see here that the delivery was made at 12.41pm, I hope that you were satisfied with our driver and delivery. Please accept our sincere apologies for any inconvenience caused.

Noté 5 sur 5 étoiles

Excellent, efficient service

Despite an unavoidable, short delay due to the recent petrol shortages, delivery was achieved the same week by working Saturday. Staff were helpful, courteous and they did exactly what they needed to promptly and efficiently. Oh and by the way, the price was £50 less (for 500l kerosene) than the cheapest price comparison site, in a vehicle perfect for the tight access at the back of our house!

Glad I decided to call them on the advice of the previous owner.

19 octobre 2021
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Réponse de Moorland Fuels

Thank you very much for your kind review, we are very happy that you are pleased with our service!

Noté 5 sur 5 étoiles

I prefer to support our local…

I prefer to support our local independent businesses , the staff at Moorland Fuels are always so helpful and friendly, Thank you to them all

15 octobre 2021
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Réponse de Moorland Fuels

Thank you for your kind review and continued support, very much appreciated.

Noté 5 sur 5 étoiles

Very Good Service

I have been a customer of Moorland Fuels for more than 10 years and I have had very good service without exception. The office staff and the tanker drivers are always friendly and helpful and the prices are competitive. On top of that I have the satsfaction of supporting an independent, local, family run business. It doesn't get any better than this folks.

13 octobre 2021
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Réponse de Moorland Fuels

Thank you for your kind review and continued support, very much appreciated.

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service! It’s my first time ordering oil and the lovely lady called Chloe in the office explained everything to me. The chap that delivered my fuel was very helpful and the tank was filled very quickly!
Thankyou!

29 septembre 2021
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Réponse de Moorland Fuels

Thank you very much for your kind review, so pleased that you were happy with our service!

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