Moortoseaservices Avis 13

I was put in touch with Moor to Sea by my insurers re a faulty item that was still net warranty. Sandra was friendly and very helpful. She rearranged my appointment to suit me and was very helpful when I had to cancel the appointment the following week.
Excellent service, thank you

Communication from start to finish was excellent. The job was done sooner than expected and cheaper. What more can you ask?

Beware of this Company, as in my experience they charge far too much for replacement parts, in my case more than 5 x the cost that you can buy OEM parts online.

I suspect this is part of their business model, and where their profit is made, given that there is only a small margin if any on labour coats plus on-costs.

I suspect they are profiteering on the back of their manufacturer appointments, by systematically over-charging for OEM parts.

Yes they have efficient and able engineers, and yes their staff are lovely, but do check out the online price of replacement parts and compare with what they have charged you.

Great service from the girls in the office to the engineers that turned up to fix my washing machine.

Disappointed it cost me £96 when engineer was at the property all of 5 mins, then to be told the part could not be purchased as it was not available
I understand there is a call out but that’s ridiculous

What a waste of time.
Waited in engineer can replaced all parts.
Told us that the plug socket had failed overnight lol.
Five days later another engineer came and stripped the induction hob to pieces to amazingly found that the hob was not even connected to the mains power.
Tried to get compensation but a measly 50 pounds given as i paid cash to electrician to replace a good plug socket and again to prove the voltage was correct.
Not impressed at all by engineers attitude and incompetence in not connecting the hob to the mains power

Kirsty is the only Gas safe engineer for Devon and so could only come to repair our Rangemaster on Wednesdays (hence 4 stars not 5) This meant our oven was not working correctly for more than 3 weeks. However, she identified the problem and as it needed spare parts had to reschedule the repair. I was impressed with the communication regarding the timing for the visits and once the new parts were fitted the oven works correctly. She was a delight to have in the house.

Great service from two very professional engineers. First visit diagnosed fault and ordered repair parts. Second visit to fit. Great communication from Head Office team and useful app to track your engineer as he heads your way.
Five stars from me!

From ringing up to see if Moor to Sea were able to repair our hob to the the initial visit and them the return visit to repair the hob , the customer service has been outstanding. Definitely recommend and will be using again if necessary . Thank you.

Sandra in the office was great so kind, helpful and friendly. James the engineer was absolutely first class. I highly recommend, much better than the bigger companies.

Having phoned Miele Service Centre because my, 30 year old, Miele washing machine had become very noisy in operation, I was advised to contact their authorised repairer in Cornwall, Moortoseaservices.
They arranged for their engineer, James, to call today.
He quickly diagnosed that the shock absorbers in the machine had worn out, and told me that he had replacements on his van, which he then fitted, before testing the machine. This then worked like new again.
James was very efficient and friendly and I cannot speak too highly of the quality of his work.

They came out quickly to my broken fridge freezer which was only 3 years old, the engineer said it needed a re-gas, but did not have the adaptor to fit my fridge so reset it instead.That did not fix the problem, then we had to wait 2 Weeks for another appointment in which time we lost the contents of our freezer. The second engineer turned up and said yes it needs a regas which he completed and the fridge freezer appeared to be working,two weeks later we are back to the same fault and lost another load of food in the freezer.They then had the cheek to charge £160 for not fixing my freezer and costing us two loads of ruined food from the freezer.If you use this company beware you may pay a lot of money for nothing,we cut our losses and brought a new one, but not electrolux as they are absolute crap.

Dealing with a fault on a 16 year old dishwasher is always a financial gamble, but we hate to send things to landfill unnecessarily and waste money to boot. Suspecting our fault was likely just a seal or washer, when I got as far as I could I called for expert help.

Whilst our engineer (who shared our views on waste & repairing) had the part with him we were really pleased that all that was needed was a little PTFE tape knowledgably applied.

This was a great outcome.

The whole experience with Moor to Sea Services was extremely professional in every way, from making and keeping the appointment, to the final outcome. If only every company were this good.

Very happy to thoroughly recommend them and will certainly use them again when we need.