morethan.com Avis 16 011

Easy to understand and set up my dogs pet insurance

I was informed during a call that I would recieve £878 for an ear infection my dog had. The money was to be paid in to my bank account.. however I received a letter stating that the claim was rejected and only £71 was paid, but this was for an ailment my dog didn't have, and treatment he didn't recieve.

I'm now having to have my claim re-examined.

I've now cancelled my policy (which was difficult to do). I've been paying £800 every year, yet this was my first ever claim. This has been the worst experience, simply trying to to recoup money spent on treatment for my dog, insured by this company that states everything would be paid only then to be informed it wouldn't be... but with no reasons as to why. Then being paid for something my dog didn't get treatment for.

Absolutely outrageous... definitely wouldn't recommend this company.

As i have just purchased i couldnt give a full review. But from a first time person purchasing puppy insurance. I am very happy as it has everyrhing i need to cover my daughters puppy.

Still waiting for a response on my claim promised over 3 months now! Only ask for Hiw we Did mails !!

Good price and was easy to understand

Been insuring our 10 year cavvy with More than since he was 8 weeks old. They were great, since Admiral have taken over they are pretty impossible to deal with. The system for submitting claims online is now insufficient, especially if your pet has an ongoing condition. You then don't hear from them for months and then get automated emails asking for info that you've already given with no idea as which particular claim they're on about. When you reply to the email they say to reply to you get no response. I've had the same automated emails about 4 times in the last couple of weeks. Every time I reply to say I need more info to know which claim they are talking about to give them the info (receipts they were already given) but get no response. Unfortunately, because our Cav has existing life long conditions we can't take our business elsewhere. I won't be insuring any future dogs with them that's for sure.

Excellent service and a fair price .

Cancelled my renewal, got email acknowledgement but they took the payment anyway. A mark of a poor company

Very efficient and lovely friendly advisor

very helpful, sorted me out prompt

Easy to navigate website easy to set up. Virtual cet is a bonus still not received policy documents yet.

Very courteous and helpful advice from your colleague. Thank you.

Do not trust these people.

There job isnt to look after you or your pet in trying times, there job is to use loopholes and clever wording to take your money.

There is literally zero empathy from anyone working for them its like talking to a stone cold robot, hell a robot has better customer service, they are rude and have zero compassion in difficult times.

Stay away they are not here to help you.

Had pet insurance and I hadn't needed to call them for 2 years until they sent my renewal, they increased the price by 40% over 2 years so I called them and they said I can reduce my level of cover to reduce the price. So I argued that they want me to reduce the level of cover I want in order to meet the price point which they increased by 40% but they were not willing to increase my level of cover or reduce the price. I was hit with utter silence and the agent asked how I'd like to proceed. It was immediate cancellation of the policy.. don't use them. Awful

The lady I spoke to was excellent she was very helpful explained everything. A credit to your company

Was very pleased with the whole process. Well explained.and a good pric2