Motus Medical Avis 

Perfect service 😁 got a great wheelchair, helpt me set it up and went over the controls.. perfect service would recomend to anyone 🤗😄😁 thank you very much matt and motus medical..

Although there was a delay in receiving authorisation from Motability for my power wheelchair repairs, organiser Kat and engineer Greg were friendly and positive throughout, and I was very happy with the result.

A real fantastic experience dealing with this company. I had a new Quickie Life R and during the ordering phase a mistake was made on the order and the wrong brakes were fitted to my wheelchair.

This company sent one of their Engineers 300 miles from Stone, Stafford to St Austell, Cornwall to fit the correct brakes. Without question and with so much care and professionalism. I really appreciate the level of care all of their Staff have given me.

Thank you again to all of the Staff🙏

Karen and Mark have been incredibly helpful throughout the whole process of getting my daughter the right wheelchair that will meet her needs and obtaining charity funding. We can't thank them enough for all that they have done.

Duncan is excellent and was a pleasure to meet.

The attention to detail and going to extra mile. Nothing was too much trouble. I can’t thank them enough. Everything was perfect

Sarah was very responsive to my enquiry for a power pack. Provided solutions, was patient and excellent communication. Excellent service.

Motus medical were great from the start! Karen was very informative and helped with any issues filling out forms, Helping with Grants etc. Her response to queries was very quick. The engineers that came out to measure up and deliver my Sons wheelchair were very friendly and spent as much time as we needed to explain everything about the new wheelchair and how to assemble and disassemble.
Would highly recommend this company!
They've given my Son his Happiness and Freedom back!!

From my very first enquiry through to the assessment, ordering, and delivery, the team at Motus Medical were absolutely fantastic. Sarah and Matt were both brilliant, keeping me updated every step of the way and making the whole process smooth and stress-free.

I purchased the Küschall Champion SK wheelchair along with the travel bag, as I travel a lot, and I could not be happier with both the products and the service I received.

I would happily recommend Motus Medical to anyone looking for a wheelchair and excellent customer service. I will definitely be back when it's time to upgrade my chair!.

Fantastic company to deal with from start to finish thankyou for your excellent service and customer service

First rate, I had more disability needs and they fixed, no quibble.

We ordered the extendable push handles for a made-to-measure wheelchair. Unfortunately, when they were fitted, the height of the wheelchair back had to be adjusted. This was never explained to us before we purchased them.

As the wheelchair was custom-made to my daughter’s measurements, altering the back height was not appropriate, and we had to arrange for the handles to be removed.

I don’t believe these handles should have been recommended for a made-to-measure wheelchair where fitting them requires changing the original setup. Despite this, the company has refused to issue a refund, which has been very disappointing.

The charity funded wheelchair for my daughter and custom made it for he it has completely transformed her daily life. She is now able to be more independent again, which has made her so happy. The wheelchair has met all of her needs and given her confidence and freedom back. We are incredibly grateful for the support and the positive impact it has had on our family." All staff we have been involved with have been amazing thank you 😊

Absolutely fantastic service from beginning to end. Matt was really thorough, patient and explained everything well.

Great staff and communication. Thank you .

My daughter’s smart drive had a fault. The tech came with spares and it was fixed within the appointment! Great service, thank you!

From start to finish and everything in-between Duncan and the team have made my experience unbelievable. They are all courteous and can't do enough for you.
Highly recommend and the wheelchair is absolutely stunning.
Thanks all
Julian
Derbyshire

Tom was amazing at helping explain the difference within tapers on my wheelchair. Also answering every question worded perfectly so I could understand. As this chair is my first custom wheelchair, I had many questions and Tom and Sarah would always give a detailed answer about the chair or question I had.

Sarah would help me to book in dates for the fittings and would also help breakdown the pricing as well as with Tom.

Amazing experience, Staff are very understanding and very helpful and professional.

The chair is so comfy and fits me so well,( thanks to Tom helping me). The flow on the chair is incredible and I am very happy.

Our Magic 360 was due a service and the engineer that carried out the work was Joe. He arrived in good time, was very pleasant, did a very thorough service (as seen from the service report) and was very informative.
Many thanks